Cardinal Senior Management

My loved one is currently a resident at Autumn House East. The cleanliness and friendliness are great. The staff and care services are very good. The food, however, is horrible. It is almost inedible. If food is not important, I would definitely recommend Autumn House East to others.

The staff from the beginning have been excellent. They really helped us during the whole process. They are always available and able address our needs. I highly recommend Autumn House East.

All the staff have been there for any questions or issue I have or my brother has had. Staff are visible and make themselves available every time I'm there. They approach me with any new issues with my mother and bring necessary things to my attention. My questions via phone call or text are always answered within 15 minutes or less. And that is mainly in the areas mom lives. Her room and bathroom are immaculate. Never a lingering odor. Furniture is dusted and her pictures etc are always put back neatly. The home's overall appearance in many areas needs updating, however, there's more to a "home" than appearance. Friendliness of the staff is 5 plus! All the staff, from housekeepers to the head administrators, [name removed], are welcoming and approachable. She and other staff, other than nurses/aides, jump in to take care of residents in the dining room when shortages occur (illness running through the home in January), and shoveling snow! Aside from a few mishaps I brought to their attention care is excellent. Issues are addressed immediately. [name removed] suggested a meeting with all areas at one point when we all were seeing different behaviors with my mom. My mom is easy to get along with and staff seem to really enjoy her personality. But she doesn't speak up and ask when she has a problem. My mom is easy to please as far as food. She eats it and gained weight since she's been there. However, staff found she had mental difficulty in the dining room and they found a way to solve it. Food smells good. I'm frequently there to see the food and the menu. Plenty of variety. I've eaten there a few times and it was pleasing. Appears homemade. The young director offers what most residents seem to like. Oldies and more modern and I see many participating including my mom. The director posts frequently on Facebook. No activities planned for weekends. So for those in the memory care area that have no visitors they have little stimulation other than TV. Definitely, the care given and attention paid to each resident is worth the cost. It's actually very affordable compared to other homes.

What we like the most about The Gables of Westerville are the people and how much they care for our loved ones. We are super happy with this community!

In short, they were amazing! All the way up until her passing on [date removed] She's with Jesus now so it's bittersweet! I'll see her again! Some of the things I liked about Autumn House West: Catered to her every need. Communicated with me and kept her privacy when people would call or visit. (They didn't tell anyone about her dementia, had to ask me her POA) . Clean rooms! . Internet for their gizmos and gadgets... Plenty of activities! She was a Bingo queen! Made lots of friends even though she was only there for 8 months; the staff practically forced her to participate once she was settled in! Haha! It took almost 2 months but she "surrendered" and ended up really enjoying herself! They were compassionate about her every need. Frequent trips for the residents to do. Residents (as long as not a "flight risk") would have freedom to walk to the stores downtown. (CVS, dollar general, local shops!). Left her alone if she wanted. Allowed cell phones and iPads and most creature comforts we take for granted. Lastly, it didn't smell bad! ANYWHERE. [name removed] is running an amazing place.

5 for all categories - Very helpful staff and clean buildings that smell nice. The apartment sizes and amenities offered are great. I highly recommend Care Cardinal Byron Center.

My loved one was previously a resident at Autumn House East. This was a great place for her.

Vintage Knolls is doing a great job of taking care of my aunt. She can be difficult to deal with, but they take the time to care for her well. The staff is friendly and professional. There are plenty of activities to keep the residents engaged.

It is an excellent facility and find no fault with them. The staff is wonderful and can sometimes be short of staff but always pleasant. There was only one conflict with one person and it was resolved. The meals were good, but sometimes too fancy for what my mom liked! I would definitely recommend the facility to everyone, if you have the money set aside.

The staff has been wonderful. As I walk through the facility I hear them in the residents rooms. They are caring and empathetic. When I visit my husband they make a point of saying hello and tell me how he's doing. They've been responsive to any concerns. This goes for the administration as well. The facility is clean. The move in process was easy. I haven't had the food but my husband quite often mentions how good the food is. I would recommend this facility to others.

They're on and off short staffed, so sometimes there's a wait for things. No bad effects that I've noticed. There are special treats (snow cones, cookies, etc.) most afternoons. The head nurse, who's responsible for everyday care, is a Rockstar. The facility is right next door to a Geisinger medical center -- very convenient. The visiting doctor is caring and competent. I think it helps my aunt that there are all kinds of residents mixed in around the facility -- it's not just a memory care facility.

Care Cardinal is a great facility for your loved one. We recently moved from the [removed]. It’s beautiful to tour but once you’re in the facility you can see that they maintain their focus on their census and getting residents in the building instead of taking care of the ones they have.

The facility isn’t fancy and doesn’t have the modern amenities but what is included is what’s needed. They include things that the bigger chains do not. We can have any meal with mom and dad with a notice to the kitchen for free, they have rooms for reserve for any party for free, any drinks / transport / extra help for the room at no charge.

The facility is beautiful. It’s a homelike style setting without the modern twist. It’s welcoming, cottage like, homelike. The rooms are big and the new flooring placed throughout is wonderful. Can’t wait to see all the other renovations.

The staff are really engaged in the residents and care about their best interest. The facility is put together with the thoughts of aging in place truly means. The food has gotten a lot better but it would be nice for maybe a deli option available or a small cafe in the independent living.

Some staff definitely go above and beyond and give time and show they care to the individuals. The activities coordinator is great at keeping the individuals busy. The staff are why we chose this facility. My mom does not love the food, but her overall care is more important.

We couldn't be happier with The Gables of Canton community. They rate 5 for all questions. They have exceeded our expectations, and we are very comfortable that [name removed] is in such good hands.

The staff is great and always helpful. The housekeeping is fine. When needed, communication with the family is good. The move in went without a hitch. I don't hear any complaints about the food, so guess it is okay.

After researching multiple facilities with memory care I decided to have my stepdad be cared for at the Gables of Canton. It was the right decision. Dealing with a fall risk dementia patient is not easy, but the aids/nurses were able to give my Stepdad the care he needed. If you are looking for a place that can deal with fall risk dementia patient.... then I would recommend the Gables of Canton.

Gables of Canton is lovely. Our initial needs were met. We stayed for 2 months, Our family was in between caregivers, and we were able to get a room within a week. Exceptional management. We loved the Activities. Loved bowling. Good desserts. Lovely place for senior who has a need for minor assistance and we would recommend to others.