Canopy Lifestyles, LLC

They've had a lot of employee turnovers between director's and employees; therefore, the facility/resident's are the one to suffer. But, each director has tried in their own way to do what's best for the quality of life for its residents.

I would recommend.

Spring House has been wonderful.They have been understanding, helpful, and even attended a Dr appt on my behalf because I couldn't be there. They don't have a lot of residents yet but really want to be there for them and care. We recently had to call in hospice for extra support and they have been really good with them coming in. Staff is friendly, of course everyone has their moments that you wish or know they could do better. The director [name removed] has been great to work with.

The aesthetic of the community was clean, bright and decorated nicely. The community was a bait and switch. The kindness and professionalism of staff, and the amenities/services were exaggerated. Once she moved in the standard of everything diminished.

Smaller and pretty old community.

Experience was a little mediocre, and they did not understand ADD compliance. It seemed like the worked they hired were a little inexperienced and during the year our loved one was there it seemed like they changed mangers eight different times. So there was a lot of turnover, and they would close the fire doors in the hallways which can cause issues for the residents who need wheelchairs. They are a good community for those who are physically able to move on their own and who are more active. The staff members were very polite and friendly, the food was always good and they offered a number of activities.

The facility itself is clean, however our loved ones rooms could use a little more attention to detail with the cleanliness. The staff members are friendly, but we do feel like the care services could be a little more, however we do understand you get what you pay for. There is no stimulation and no activities, in the beginning we were told they had activities but with all the restrictions there is nothing. Our loved one has said they do make a lot of processed foods.

The staff was incredibly friendly. The facility is under renovation which will help update the facility. The rooms are decent size but do not have any kitchenettes.

Liked

It was less expensive here, but not nearly as nice as the place we chose. Bethel Gardens offered both assisted living and memory care in the same basic building with some segregation, and we were looking for memory care only. It wasn’t super clean. It seemed like the people were not really being tended to and were just on their own. They showed us around, but they didn’t really have much to show us. My loved one went with me, and as we were laving she told me "There's no way I’m staying here."

What they could improve on would be - checking in on residents, taking trash out of rooms, cleaning, complete bathing schedule, cleanliness it often smells of urine

I toured this facility and it just wasn't great. It definitely had a more 'nursing home' feel to it. It reminded me of an old motel with one long hallway and maybe 10 rooms. I only saw 2 staff members and there was no interaction between the residents. Our tour guide was friendly. There was nothing wrong with the facility, it just wasn't what we were looking for. I did notice that most of the residents were in wheelchairs.

Very disappointed in Roosevelt Place owner. She comes across as very caring but is very wishy washy. I have moved my husband and may bring charges about an incident happened there.

My father never made it into the facility. I have contacted them for months now trying to get the money back because he never made it there and they have yet to return it. each time I reached out to them, they told me that they are going to contact their boss. Then they gave me an email for the boss. The boss never answered my email.