Calson Management

It was a nice, friendly facility for my mother who was struggling with Alzheimer.

Someone whom I met through Avenidas showed me numerous memory care facilities from Redwood City to MV. I had almost decided on one for my loved one before we toured VT, the last place..The decision was made! Villa Toscana is clean,new, corridors are well lighted, inviting for walks, the dining area is bright with a lovely view of the hills. The open air patio is a super place to enjoy the sun- or shade under a big umbrella. The staff is competent, friendly and caring. One might wish for a few more activities but that will probably happen as more residents move in. Villa Toscana is an excellent “home” for my husband.

I stayed here for 4 weeks. The staff were really excellent. The nurse who checked my entire body for bed sores. Very thorough. The food is not that great but you can use DoorDash to get food delivered. Also the rooms are a good size. I didn’t feel cramped. They have a room where you can play games such as dominoes etc. The physical therapy guys are very good too. The only thing is they checked my vitals many times throughout the day and nite. I do highly recommend.

I would recommend the facility. Mainly based on cost, small size of the memory care unit (=> good level of attention to patients), nice environment, responsive staff. The director of the memory care unit was particularly responsive and helpful. For the cost, we felt that we received very good care.

Very, very nice place, very, very nice apartments, very, very nice staff for the most part... Shockingly disappointing is the deterioration in the quality of food the residents are served...it is sad to hear residents say they want to move elsewhere because they are not getting the quality meals a [amount removed] monthly charge should warrant... It hasn't always been like this but the fall-off in quality has been dramatic over the past year...

My loved one is a resident at Atria Park. The front desk staff and management have all been very kind and helpful. The laundry, housekeeping and chef have also been very good. They have been very receptive to our questions. The move in process went smoothly. Overall, I would recommend Atria Park of San Mateo to others.

The friendliness of staff and timeliness of responding is excellent. They treat the family of residents like family. I'm judging the food on my likes and I like mexicano food as does my mom, when she's doing well.

The facility is amazing location spectacular views 1 block from lake Merritt good transportation for local shopping facility is clean and well maintained Meals and mostly good some not so much the residents are nice and friendly. Maintenance issues can arise it is a very old historic building. The rooms are large and comfy. Views amazing worth looking at Not your average independent living community way nicer

I would recommend the facility overall. The majority of the staff are friendly. I think the housekeeping could be a little better. The communication has been pretty good and the move-in process was good last year. I plan on keeping my loved one at Atria.

The staff at Pacifica care truly about the facility and its residents. My loved one is in the memory care unit, and he has been thriving and enjoying his time there. [name removed] has been so helpful, kind and transparent during this whole process and supported our family to ensure the needs were met accordingly. There have been times during visiting that the areas don't appear as clean, but my loved one has been cleaned and well groomed. Staff care deeply and don't hesitate to jump in out of their traditional roles to help and offer support. Pacifica allows for our family to feel safe and secure.

[name removed] is the reason why we went with Pacifica. She was transparent, kind and did her best to make things work for us as she understood our situation for my dad's care. She was flexible and made things easy from the start. She supported us through the move in process and ensured the rooms were to standard. When a curtain was dirty within 24 hours it was replaced. There have been some challenges with communication after my dad moved in, but you can tell the community cares about its residents and goes above and beyond.

I've lived at Pacifica 4 years and I still enjoy every day.

Very helpful staff and friendly residents. We picked this community because of the location.

If I had the mine and could find a good place, I would move out. To make the community better they could hire a good cook. Hire more helpers (shortage appears to be a national problem). Willing to spend some corporate money for activities. Places like this should not be owned by a corporation (its top goal is profit!).

I have found Carmel to be a very comfortable, friendly and helpful facility. It is very clean, the staff and management treat residents with respect and show a sincere interest in each resident. The food is plentiful and tasty with a sufficient variety of choices, although it is kosher. There are a variety of activities offered daily on site, including arts and crafts, concerts by professional musicians, and discussion groups.

I would give a recommendation based on my experience to date. If a friend asked about my experience, I would give a positive review. We picked this community, because of the price, services, and geographic proximity.

That the place is under new management and has a big upside potential for resuming services and activities that once made it a great place to live. The Community Fee isn't huge, which makes the barrier to entry relatively low and the loss, if one decides to move in a year, minor.

Everyone is very friendly and helpful. The dining room and activities are very good. I think the housekeeping within the individual apartment could be improved a little; with regard to picking up used depends, stocking toilet paper, straightening.

My advice: question the intake process and push for clarity on what they are charging and why and not to let them rush you. I am pleased with the care they have provided my dad. He seems to be content.

I toured this community and it was great. The staff was friendly and cleanliness was good. Just too far from home for us.