Autumn Senior Living, LLC

Staff here is aloof and inattentive. Make sure you visit multiple times throughout the day to see how residents sit alone, unattended. Don't fall for the glorious tours... after you sign on the dotted line the attitude of the staff takes a hard 180. You've been warned.

In my opinion, the current management should not be operating a Memory Care residence. They very quickly medicated and moved my mom from Assisted Living to MC at there beginning of the pandemic. My mother remained over medicated and in a zombie like state for over a year. The house doctor refused to try mom on different medication, and after two serious falls, which landed Mom in the hospital, I was told by the doctor & nurse treating her, that a common side effect of this medication is balance issues & dizziness. During both hospitalizations, nobody from Aravilla even reached out to ask how Mom was doing. I feel that our mother deserves a more engaging & caring environment!.....We are finding the new residence much more proactive, respectful and understanding of dementia patients and their needs.

This facility should be shut down for its treatment of patients and their families. My father was in manageable health until this place loaded him up on meds and now he's dying. My mother is almost always berated by staff whenever she calls to speak with him, and she has to jump through hoops to get through. Today she was scolded and disrespected by a man after asking to speak with him. Shame on this facility for taking advantage of desperate families wanting the best for their loved ones.

In my opinion there is not enough staff to take care oof memory care patients. There is 1 Caregiver per 20 Patients it seemed especially so on afternoon and night shifts. There is one nurse in the building per 80 patients. My father was very weak. My father fell out of bed twice on a Sunday in early morning. I wasn’t called about the 1st time he fell at 3:30 am. Dad fell out of bed 2nd time. An aide found him on the floor when she went to get him up for breakfast around 7:00 am. Who was watching and checking on him. It was decided to take him to hospital. He was sent back to facility. My father died that Thursday.

I wish the management would be more hands on