Artegan LLC

My mother fell several times during her stay there with little supervision even in the memory care place. We had to pay for 24 hour private care to keep her safe. The management was no help and blamed everything on my mom. The staff were caring but way understaffed. I would not recommend that facility to anyone who can't totally care for themselves

Based on our experience so far, San Marino Retirement Community can rethink their leadership. They could also staff the units appropriately to support their residents living there.

This tour did not go well as they did not get the communication from a Place For Mom that told them I had an appointment. A person there kindly showed me around, but then said they didn't have any rooms available

just okay. didn't seem compassionate. Seemed more about the business than the person.

We had the same first impression as the previous reviewer, and actually did place our loved one there for awhile. Everything seemed great when the resident doesn't really need their "assistance" Very much. Then everything changes and they just want to get rid of the problem. I think it stems from the top. The director there seemingly just wants to deal with any issues by making them go away - as in telling the resident/family they should leave. We were also not impressed with the care supervisor (I think they call it wellness center). Medication charts were not up to date, there was confusion amongst the staff. The individual care givers were nice enough but training seems to be lacking. I understand they are building a memory care/expansion now. I hope the wellness center supervisor isn't in charge of that. Those residents have even more needs, and I think it would be a disaster. We are very happy that Dad is out of this facility.

If I could give negative stars to rate this company, I would. Artegan purchased the Lodge in Sisters, OR, in the fall of [date removed]. My mother moved in in [date removed], with assurances that when her funds were depleted, she would be able to stay on Medicaid. In [date removed] a letter was sent to residents and families informing us that the facility would no longer provide (any) medical assistance and was giving up its license effective in [date removed]. My mother is at the end of her life on hospice and we must move her again within less than 2 months. Further, there are 15 residents in the facility on Medicaid, who are no longer eligible for services. Yet, the company has continued to encourage new residents up to the day of their announcement that they would no longer be provided assisted living servies. Shame on you, Artegan!

The sales people present the place as much better than it is. They even signed my name on a financial agreement. At the time we left there that were charging as much as [community removed]. I have pictures of the filth in my husband's room before we moved him. It was bad. I recommend you stay away from Normandy Park.

Management at San Marino are horrible. The roof leaked over my mother's bed. We reported it in April and May and June and they finally did something when she moved from independent living to assisted living - in September. My mother needed nursing help. San Marino uses third parties for this, which is normal. But San Marino repeatedly gave the wrong number to these third parties multiple times, causing delays in care. San Marino management first blamed me ("You're hard to reach") then blamed the 3rd parties ("We gave them your correct number, they must have written it down wrong.") They failed to send me invoices, and when they did finally send me "invoices" they were fabricated and contained incorrect information. I had the owner talk to his accountant to square this away. I asked the owner "when your accountant tells you I'm correct, will you apologize to me?" and he said "NO!". I was correct and he was true to his word. He didn't apologize. Don't put your loved ones here.

While our loved one a resident there, they were secluded. She ate by herself, there were not activities, they did not have staff there and they staff they did have were rude and not friendly. We would not recommend this community. Our loved one would spit out the food because it was so bad. We would also have to walk around the entire community to hunt down the staff if we needed something and it was really expensive.