Artegan LLC

When I needed options for my dad we had looked at this community and really liked it but based on his care level needs at the time I didn't think this would be a good fit. But now this is the perfect place for my mom and her care level needs. She enjoys being here. The staff is very helpful and patient.They encourage the residents to attend different things that may be going on but they don't pressure the residents. They have medical staff on site. The food seems to be to my moms liking no complaints.

When you enter the staff welcomes you in a pleasant and friendly manner. The community appeared to be clean and well maintained. We didn't have a meal here but I did look at a menu and it seemed to offer a variety of foods most of it appeared to be on the softer side. The staff seemed friendly and looked well groomed and professional. The location was good only a short drive from my home.

My mother moved here and things are going well. They meet her care needs and we are happy with this choice.

Great place but we can get the same care at the place we are at.

Everything is going very well for my grandmother. She has adjusted very well to the community. They are caring for her very well. I am pleased with everything they have done for us. They offer nice activities and good food. Overall I would recommend it.

My mother is doing pretty good at Fountain Court. The food is fine, she says it varies day to day. They do quite a few activities. I would say there are quite a few people there with dementia.

Smaller facility which I liked, very convenient location. Newer building but there were cooking odors. Staff seemed friendly, couldn't tell about the residents. Did not appear to be very diverse.

Our experience with Normany Park assisted living has been a good one so far. I don't get the chance to visit often as I live out of state, but I have heard good things from my family members. I do really appreciate that they communicate openly and frequently about the status of your loved one.

Very light and bright. Safety rails line both sides of the halls but look like decorative molding. All the bars in the bathrooms are also grab bars. There were no noticeable odors. Memory care is available if the need should arise. Friendly staff and residents. Jill is very knowledgeable about the facility and senior housing. She answered all of our questions and invited us to call anytime if we have more. Plenty of activity for participation. The facility itself is a nice manageable size. Not overwhelming as some we have visited. Overall impression was that this facility is on the list to be of serious consideration. I'd like to give it 4.75 stars, but was not able to do so.

Normandy Park Assisted Living was very helpful in getting my mother into a safe and nuturing environment after leaving a rehab facility and was no longer able to live indepedently. They worked with the family and made a placement for my mom immediately with the least amount of hassles. They were very helpful.

They were a very lovely community. The community is really nice and very well maintained. They just weren't very cooperative with us. They were really kind of snobby and just did not have a very warm and inviting atmosphere. We really liked the actual community just not the atmosphere they have.

The staff here was just awesome. The rooms and the hallways were very large and the most space for the buck of all the spaces I have seen. The grounds are really nice and I was excited to see a nice number of male staff. I think that would be helpful for my Dad. This choice is at the top of my list.

The staff members at Apple Springs were very friendly, and our loved ones room was clean. I wasn't around for meals, the activities or around to the different careservices. It seems expensive to me. Dad never commented on any of it.

The friendliness of staff is a tough one because the staff turn over is so high it's hard to make bonds with the staff. I guess I would say overall okay depending on who it is. However the food is TERRIBLE! For the amount of money that my parents pay to stay there, the food is low quality and just not good. Turnover with the cooks has also been a problem. Again, turnover of activities director/coordinator has been a problem. Limited actives. Activity room is too small for a large amount of residents to be able to participate. Families are not informed of activity schedule in order to assist and remind our parents of the activities. The staff doesn't make the effort to go ask the residents to join. I think if they went door to door, or did an announcement on facility wide speakers, they would have more residents join in. This facility needs ALOT of improvement!

We toured during Covid, so they wouldn’t let us in the main building. They just showed us an apartment. So it was very difficult to judge what was going on there. We didn't like that our loved one would have to walk over and get his own meals to carry back to his apartment. It definitely felt like assisted living, whereas where we ended up felt like truly independent living. Revel just didn’t have as many amenities / activities / ways to get people involved.

This community is average compared to other communities that I have experienced in the area. They are not exceptional. The food was great and offered a good variety. We chose this community because my parents wanted to live in the cottages in independent living .

Nice but woods just outside by the community area. Doors are not secured during the day. Nice rooms

Look nice. The cottages look really good. I would like pricing. It's a little far away from me but worth looking at.

My mother fell several times during her stay there with little supervision even in the memory care place. We had to pay for 24 hour private care to keep her safe. The management was no help and blamed everything on my mom. The staff were caring but way understaffed. I would not recommend that facility to anyone who can't totally care for themselves

Based on our experience so far, San Marino Retirement Community can rethink their leadership. They could also staff the units appropriately to support their residents living there.