Arbor House

They lost Mom's lower dentures. They did not adjust diet to something soft she didn't need to chew. They did not cut up her food or do finger food. They did not assist her in the bathroom. She can't hold up her dress and doesn't remember to take down her attends. Just pees and poops in her attends unless supervised. Administration was not totally upfront with us and expected us to read all the contract totally by ourselves. I had two pair of scissors with round tips (bandage scissors) left for Mom to cut her paper. They gave her some cheap little scissors and somehow Alisa kept the bandage scissors but couldn't remember where she put them. Needless to say I never got the expensive scissors back. I felt like Mom needed more assistance but was not receiving it. They acted like she could do everything except bathe and dress herslef.

I will try this again as I was cut off. I think Mom received lousy care at this facility. Everyone acted like she could do self care. She was not given finger food as requested and then they lost her lower dentures. They made no changes to diet afterward, she was not given soft food requiring little chewing. They did not assist her to the bathroom, they said she goes by herself. She doesn't usually get her dress out of her way and forgets to pull down her attends. She doesn't remember to wash her hands. She is not independent at all.

My loved one was previously a resident at Arbor House of Marble Falls and the overall experience was terrible. This facility had lots of staff, way more than my loved one's previous facility did. However, when I visited, it seemed always, that my loved one was in his room. He was a talker and a people person his whole life, but everything time I visited him there he was in his room, even if they were having music time (he loved music) or games, celebrations, he was in his room. I'm not one to complain (mostly because I know they work hard and have difficult stuff to do so I felt awkward doing that), but I should have said something. Instead, I just went up more and spent more time with him, even though we were spending closer to $6,000 per month for his care!

I had to go check on my Father-in-law today after his home health nurse alerted me of the conditions she found him in yesterday. He was sitting in in wheelchair in a filthy shirt and only his underwear. Today I found feces in his wastebasket with exam gloves so had to be left there by a staff member (pictures taken). He was sound asleep sitting in his wheelchair in the BATHROOM. He had wounds on his legs (finally healed with home health) from allowing him to sit in his wheelchair ALL day and not insisting he laydown and elevate them as per his doctors orders. Legs were swollen today so it won't be long before he'll develop more sores. Laundry hadn't been done this week because he was in isolation from Covid. What? I'm a nurse and we don't not do laundry because someone has a virus! He didn't have any clean washcloths or towels. I've lost trust that they will care for my Father-in-law and maintain his dignity and keep him safe. Find somewhere else if your loved one needs actual help.

Facility was clean and staff were friendly. Problem is staff in memory care were always on their phones, not engaged in patient care. Very little activities actually done with patients. They mainly just sat them in a large room in front of tv. The staff are not trained to meet the medical needs of the patients. No diabetic patients should be at Southern Plaza. No staff on duty during evening or nights in the entire facility are allowed to check a blood sugar. (They have one nurse who works limited hours during the day who could check a blood sugar but she was always gone or busy when my dad would have an emergency). They do not have the proper certification. They have home health companies come in to do nurse checks. Multiple break downs in communication and medication errors with this approach. I had to remove my loved one due to so many incidents. I did not feel they were safe in memory care at this facility.

Horrible staff and bugs everywhere

Disappointed with care given as mom became less able to do for herself!