Arbor House

A very clean and safe place. All the staff are very caring. While all my questions were answered before moving in, [name removed] was excellent. Extremely helpful and listened to me, especially on how I needed to handle communications. I can't get anyone to email or call me back when I now have questions. For activities, I do think they could be more engaging in memory care. Also the "games with staff" on the weekends is TV. Watching tv.

What really stood out to us about Southern Plaza is just how well organized it is.

They were very accommodating with the move-in. Any kind of minor issues we've had, we've been able to work through with them. The facility is nice and clean. The food is real good. And they have good activities.

This seems like a nice place for your loved one. Most things go as the community said they would. The staff seem to handle any questions or concerns quickly that the family has. My loved one seems to be pretty please with the meals offered. There are a couple of choices for the residents to choose from for meals. Some of the activities available include exercise classes, trivia, entertainers, movies, and more for the residents to choose from. There is a kitchenette with a microwave, sink, and refrigerator in the unit. The community will do the laundry for my loved one and does the housekeeping as well.

I think because of the times, they're not able to do many activities due to Covid. But I'd say it's a good place to live. I definitely think it's one of the nicer places in Marble Falls. My dad likes the fact that he has a 2-bedroom place of his own and can still be independent and drive They bring him meals. He just has to call them in. Everything is all-inclusive, with one payment a month, which includes meals, housekeeping twice a month, rent, and electric.

The communication of the community is not great. You have been the one who calls and they don't always act very happy that you've called. The room size is adequate or even generous sized. I would recommend this facility to others.

The Arbor House of Waco was a very nice tour. The staff was very friendly and kind to us. They were able to provide the answers we were looking for. The community is well kept and looked inviting. We chose a different community based on location.

I had recently taken a tour of this community for my father and it was lovely. I liked that everyone was very involved in activities and really seemed to be enjoying themselves. The social environment was excellent and I was very impressed with that. Overall it was a great experience my dad just thought he was too old to make any kind of move at this point.

I have no complaints about the tour I had taken at this community for my loved one. The staff where on time to our appointment and made sure to give lots of great information about everything they had to offer my loved one and I. It just seemed like more care then my mother would have needed.

We are pleased with my mother in law move to this community. So far everything is working out pretty well. She is doing good. They are taking good care of her, and her needs. The staff is good, and they have been helpful. The community is well-kept when we come to visit. They provide nice meals, and good activities for the residents. We have already recommended this community to our friends, it is a nice facility.

During our tour, my mother said she did not like the dining room, it was a major thing for her and there was nothing wrong with it, it just was not to her preference. The day before she was supposed to move in, the marketing director resigned. That was a bad sign to us.

My wife overall is satisfied with the location. I want to share with you that [Removed] Pulling is very good, and [Removed] [Removed] is outstanding, and is a key player in your organization. I feel the only problems we have noticed our your helpers need more training, and some are better then others getting things done. Also, has you grow you will need more help in this area, right now they cannot handle all they have to co. I feel the fee is fine, and appreciate two name individuals mentioned above

Wonderful place for my father!!!

The owner there at Walden Court is just awesome! She has gone above and beyond in helping us with everything, including guidance on help with financial issues. All the staff there is just great and really friendly. If I were to make any suggestion for improvement, it would be this: they have a security system set up, but when I go to visit my mom I am able to walk right in and don't see anything that would hinder anyone else just walking right in and doing whatever, so that does concern me a little. Other than that it has been a really good experience.

Celeste Care is kind of struggling with staffing retention right now. They could provide better care, but they have a lack of staff - the ones who are there are great. The director is fabulous as well, and its a small intimate community with only about 13 residents, so that's quite lovely. The only thing I'd change is the housekeeping service in their rooms. The residents who live there will often drop or spill things and are unable to see or clean it up. They are currently only providing a quick wipe down as opposed to a deep cleaning. Aside from that, things are good! It's also important to note that they taught me the difference between Level A & Level B assisted living. Level A means in the state of an emergency, your loved one is able to get themselves up and out. Level B means that if you're loved one is in an emergent state they would need assistance, but they are not yet ready for a full nursing home. I did not know there were different levels and one of the workers at Celeste educated me on the difference, she also informed me that Celeste is Level B. They are the only Level B assisted living community in the entire county. Knowing this helped our search and decision a lot.

They were awesome with my father! He loved it there!!!! Very home atmosphere and helpful nurses!

Our family had an in person tour with Arbor House of Marble Falls and overall it was a good tour experience, we felt the tour was present much better then at another community we had looked at for our loved one, however it was just not going to be the place

I think the community is good but they need to work on their communication with the family. If we had questioned the following was just not there. If your love is in the early stages of memory care I would definitely recommend this community to others.

An incident happened where my grandmother fell and bumped her head which required a trip to the ER and for her to get stitches. My grandmother was taken to the ER and once she was discharged I was told that someone from Arbor House should have picked her up to take her back to the facility, instead they (ER) called another person listed on the call sheet that was provided to the ER who lives about 30-45 min away. This should have never happened!

I had to go check on my Father-in-law today after his home health nurse alerted me of the conditions she found him in yesterday. He was sitting in in wheelchair in a filthy shirt and only his underwear. Today I found feces in his wastebasket with blue exam gloves so I knew it had to be left that way by an employee. He's had 4 falls now a day the administrator's response is "we can't prevent falls." I have lost all trust that they will care for him with dignity and safety.