Appian Management

Didn't like the memory care portion at all. The facility had more of a hospital feel to it than a home. Staff/resident ratio seemed high. Lacks the 'home' feel that we are looking for but seems adequate.

too crowded

Nice, clean, friendly, pt clean, area clean, place for lockdown to go outside during nice days clean and well kept. More money than expected, no animals allowed, very far to the east side. They have a wait list with 5 people already on it.

We chose this community for my mom because she had a friend there and we thought it was going to be OK. Well It was rough in the beginning but they keep improving so we will give them time to iron things out with the management. In the beginning her meds weren't right and at the wrong times. The whole staff is new now and are trying to make things right. The caregivers are caring and helpful. Food is OK again we have a new chef and the food did improve. She enjoys the activities there they have many music functions and The clogging Grandmas came so that was entertaining. I think we are all on the same page now and mom is happy now. I wouldn't recommend this place though to anyone.

I was not impressed and I didn't want to go here. They said we would need memory care. When I came to look around, they showed me a beautiful gorgeous model room, and we had a beautiful luncheon, but that isn't where we would be. I wanted to see the memory care area, and where they would be eating at. The person who showed me around didn't want to show me that side. It didn't make much sense, if that's where we are going to be then I'm going to see it sooner or later, and if you don't want people to see it before they sign up, then that is a little unsettling. It definitely didn't instill any faith in the community's honesty and ability to be up front.

I would not recommend them at all. They lost my mother's dentures. They fed her Pine-Sol inadvertently. They lost her hearing aids. She did not get the care that I was promised.

This community was not very nice to me on the memory care side, This was not what we were looking for or adequate to our needs.

No shower in rooms.

My Mother is in the assisted living side and my Father is in the memory care unit. My mom doesn’t really like it here and said the food in the memory care unit isn’t good because there is no variety and it’s often cold. I once shipped my mom a package that was labeled for her and it ended up missing. Also, there are no phones in the memory care unit and when my mom visits my dad, I can’t get a hold of her. I also feel like they are understaffed.

It was worn out and as soon as we got there they told us that they promised to update the community. When I got to the rooms there were electric heaters in the windows. The staff was nice but this wasn't a good fit for my parents.

My mother-in-law was not happy at Golden Living Taylorsville. She was not comfortable there. She did not like the food. I would not recommend.

It seems to me that my loved one is often misunderstood and ignored when she can't be understood. For many staff members, English is not their first language and it shows. I constantly hear employees speaking Spanish to each other. I don't understand how you can properly care for someone if you cannot communicate with them. I have spoken to management about this, but nothing changes. I have nothing against the language or culture, but it just seems insane to hire people who don't understand me when I talk to them and it makes me wonder how they can talk to and understand the residents that live there. It seems like the building is always working short staffed. It is expensive for nursing care where ever you go, but it isn't fair to my loved one to miss out on care because there aren't enough workers. We will be moving our family member out soon because we want her to have better care.

Small with little room for walking. Decent care and personnel. In a crowded shopping/restaurant area. $3600 per month but lots of additional fees. Admin fee is 1 month rent. Not a good fit for mom in my opinion.

They were good at the beginning, but they weren't able to handle her needs. The majority of the staff was wonderful. One of the employees told someone who came to help my loved one, that they didn't like her, because she was too difficult. That was so unprofessional. They don't like when we visit too frequently. I have witnessed them telling families that they can't have a camera in the rooms. I think they like when people drop their loved one off and never return or only come once a month. That's how they make us feel. Our loved one doesn't want to push the call button. They had good activities, it wasn't all bad. They were clean.

It is a beautiful place physically but the overwhelming smell of candles is offputting. I liked the staff but not the interaction of the supervisor with her staff.

I have nothing but harsh words about Truewood. From care, to cleanliness, to quality of food it was AWFUL. A terrible experience for my loved one. My family wondered how they even have a licence??? Long story short.... i would not board my dog there.

I have quite a few bones to pick. First of all, they never do any activity with the residence in memory care they are constantly plopped in front of the TV when I go visit my love one, and on top of that, you walk in and see the CNA sitting down on their phones while you have residence asleep flopping over, watching TV. The fact that the CNA‘s in there does not speak English.( there is nothing wrong with that.) but if we can’t communicate about my loved ones care , how is my love One who has dementia supposed to communicate with them I had to wait 20 minutes just to communicate through a phone app. I still made know progress communicating with the aid . We will be pulling my Love one out soon .As we have already started to look for a facility that can accommodate our needs and wants for our Loved one .

We will be moving my loved one out to find another facility. They worked with house doctors and with my loved one in memory care, it seemed like their objective was to get my loved one totally sedated and zonked out to make it easier for them to handle. My wife had concerns about bruises on one of the residents, and then they didn't like that and they accused my wife of pulling my loved ones hair and then wouldn't allow my wife on the property. When calling the resident, the phone at the facility has terrible reception and we are not able to hear my loved one at all.

Do NOT take your family member to this place. My mom spent [fee removed] dollars for an assessment on my dad who had Alzheimer’s. They assured us he was a good fit and would accept him. Two days after we moved him in, we were told that he was sent to another facility as they could not handle him and he would need to be medicated before they could take him back. They said that they would take him back but my mom had to pay them for the entire month first, which she did. In the end they didn’t take him back and he was in their care for less than a week. They took over [fee removed] dollars from my mom and will not return any of the money. This place is cheaper than most out there, but it is for a reason. I also just found out that after my dad was moved in, they persuaded my mom that she had to sign an arbitration agreement. They took advantage of a an elderly lady that did not know what she was doing.

We had a terrible experience at Canyon Creek. We tried working with them for 8 months and finally rescued our mother and put her in an excellent Memory Care unit where she receives kind, competent care and we have peace of mind. While many of the CNA's tried, the unit was understaffed and the employees not well trained to deal with the issues of those in memory care. The turnover was especially high. Our mother's entrance into memory care was traumatic and very poorly handled. We had to constantly check to see if our mother received her medications, was showered, was wearing her Depends. Sometimes her needs were met. Often they were not. She was left to lie in bed most of the time. Her room was dirty, the shared bathroom disgusting and not cleaned even when requested. The final straw was a fall with extensive bruising which was not reported. There are much better facilities. Keep looking!