Appian Management

I have quite a few bones to pick. First of all, they never do any activity with the residence in memory care they are constantly plopped in front of the TV when I go visit my love one, and on top of that, you walk in and see the CNA sitting down on their phones while you have residence asleep flopping over, watching TV. The fact that the CNA‘s in there does not speak English.( there is nothing wrong with that.) but if we can’t communicate about my loved ones care , how is my love One who has dementia supposed to communicate with them I had to wait 20 minutes just to communicate through a phone app. I still made know progress communicating with the aid . We will be pulling my Love one out soon .As we have already started to look for a facility that can accommodate our needs and wants for our Loved one .

We will be moving my loved one out to find another facility. They worked with house doctors and with my loved one in memory care, it seemed like their objective was to get my loved one totally sedated and zonked out to make it easier for them to handle. My wife had concerns about bruises on one of the residents, and then they didn't like that and they accused my wife of pulling my loved ones hair and then wouldn't allow my wife on the property. When calling the resident, the phone at the facility has terrible reception and we are not able to hear my loved one at all.

We had a terrible experience at Canyon Creek. We tried working with them for 8 months and finally rescued our mother and put her in an excellent Memory Care unit where she receives kind, competent care and we have peace of mind. While many of the CNA's tried, the unit was understaffed and the employees not well trained to deal with the issues of those in memory care. The turnover was especially high. Our mother's entrance into memory care was traumatic and very poorly handled. We had to constantly check to see if our mother received her medications, was showered, was wearing her Depends. Sometimes her needs were met. Often they were not. She was left to lie in bed most of the time. Her room was dirty, the shared bathroom disgusting and not cleaned even when requested. The final straw was a fall with extensive bruising which was not reported. There are much better facilities. Keep looking!

my mother was here and the in house Doctor was Extremely unprofessional!!!!! beware!! of this unprofessional Man!! Before you place your Loved one Here!!!! the Facility itself is not too bad, the rooms are nice, and the food is good,

This is a terrible place, we had major issues with the overall value and cost, it did not meet any expectations. it was our worst experience we would not refer anybody to here it just fell completely apart. They did not have any full time staff there it was temporary and contracted out workers

I am compelled to let others know the complete incompetence we have experienced in dealing with this facility. My father has been residing here for about a month and a half. Within the first 2 weeks, the facility sent a text telling family members to come pick up our father because they couldn't handle normal Alzheimer's behaviors. My father was attempting to break out of the window in his room and later figured out how to trigger the door to unlock of their secure facility. They offered zero assistance in finding a new facility. It is a difficult decision to place your parent in a home and I think it's important that other's know our experience to avoid problems like we've experienced. This is even more complicated with the pandemic and need for COVID testing.

Do not put your loved one here. They don’t clean the rooms, wash the sheets or do any of the things that you pay for. They are also very expensive. Very bad experience!!

DO NOT UNDER ANY CIRCUMSTANCES LEAVE YOUR LOVED ONE HERE. this place used to be great. such caring nurses and such good care. The care went downhill last fall. they updated the look of the place so it looks wonderful, but the food is awful, mix ups on meds, neglect, and more. i was promised a refund on care as my dad did not receive any. however, i keep getting billed over and over. the staff used to be wonderful, but they all walked out and they cannot keep good people there. they are way understaffed and the new ones do not know what they are doing, nor do they care.