Appian Management

When I was there it was clean. My mom is there in Utah but I live far away. I'm going back next month to visit her again. The cost seemed average, the same as everybody else. My mother has been saying she hasn't been getting all the services she is supposed to. I have to check on that because I think she doesn't quite know what she's supposed to be getting. They have good activities and they were very friendly. They could maybe be a little easier to communicate with. We had a little bit of trouble getting a hold of somebody to talk to sometimes.

The direct care staff are very caring. The value is better than other places for what you receive. I do feel that they are working on maintenance. It's just a slow process. administration staff could improve with communicating with the family regarding changes. I will say that overall the takeover from Truwood to Vallencia has been a significant improvement without a big increase in cost. Would I recommend this place for other families? absolutely.

Mom's happy, the main meal is hit or miss, that's not good. Overall it's a good place. The enrollment lady [name removed], had a really good outlook and heart for the residents of AL.

Good, competent care. Attendants are friendly and courteous. Environment is pleasant..Sometimes, response is slow when [name removed] rings for help going o the bathroom .Food is quite good. Medications are usually administered on time. Cost is reasonable

I would recommend. Great staff.

I think they are great place. My only complaint is that in the last 6 months there was a major turnover in management. But the people are great and the staff, especially the dining staff are great. Regarding the management change issue was that some things fell through the cracks - but have been resolved.

The people are friendly. I think the staff takes good care of the residents. My brother is very forward and has made some of his own problems. It is a very good place to live.

My father was at Truewood by Merrill Cottonwood Heights for only 2 weeks before he passed, so I can't comment on a lot. The gal who we originally signed our contract with was fantastic. All the other staff interactions were pleasant, as well. The facility provided as positive of an experience as possible as my father was transitioning. The only negative experience was that we ran into some "struggles" with getting the facility to return our pro-rated refund. Nonetheless, I would still recommend them.

It is nice friendly place we picked it because my mom liked it. I would recommend to others.

I loved the managers. Always had time for questions and knew all the residents well. The gentleman who worked with her medications was on top of things. The only thing she had issues with was that their was not enough variety in food, and actually, it was not attractive to look at. Same old thing every week. There was a turn over alot on aids but the ones that were there thru everything were kind and patient to her and us as well.

I thought the staff was kind and caring. I do think like most faculties they were short staff. My mom did have quite a few falls while being there. She did end up in the hospital from one of the falls and then we had to move her into memory care so she could receive more care. At the time my mom was there they were going through new ownership. When I did my tour and signed the paperwork I was not made aware of the pending change. I was somewhat irritated about that. My mother was there for only about 6 weeks before she passed away. The new owners took over just a few days before she passed. I do find it unusual that we did not receive a condolence card or even a call after her passing. With that being said I still have them fairly high scores. I think the CNA's gave her good care and there was a transition going on. Hopefully the new owners can work on getting the wrinkles iron out.

I would recommend them. It was positive. The staff was very attentive, however they were having some staffing problems that began to slow service, especially in the meals area.

I would recommend. They have been great to work with. They have had issues with keeping EVS. My family members' room has not been cleaned every week and I feel like we are paying for that so we should get it. The staff is very friendly and I think my loved one is being well cared for. She wishes the food was better. We picked the place because of cost and the fact that they had room for her and took her in quickly

Our family had an in person tour with Truewood by Merrill, Cottonwood Heights and we thought it was a great tour experience but because of the location it was just not going to be a good fit for our loved one and family.

We picked this community because of [name removed] from A Place for Mom. It was a really hard decision, but really quickly, my family member realized she was being given good care and that's what mattered more than anything. I would recommend to others.

When our loved one was moving into the community they had a big welcoming sign and the staff came up to our loved one and other residents and was introducing themselves which we thought it was really nice and appreciated that. Everyone there is just so welcoming and the staff really did seem excited to have him there. He really likes the meals and says how tasty they always are. They give the residents an activities schedule to see all the different things going on, and he really does enjoy socializing.

He enjoys the social aspect. And nice to have help with his medications. The director is amazing

I came in looking for a place for my dad. Somewhere that he would be happy and the family knew he would be safe when we couldn’t be with him. [Name removed] has been fabulous giving me a tour and telling me about all of the activities and help available.

We picked this community because it was close to home, and the first community that we checked out. There needs to be more activities, available for the residents.

All of the personnel that we interacted with on our tour were very very nice and helpful. When we walked into the facility our eyes and noses were burning from the strong smell of cleaning products. It was a very nice tour and place but that smell just threw us off from the get go.