Allegro Management Company

Staff members build relationships with the residents and the families. It's a small enough facility that it has a family feel. The staff members seem to know and care about each individual's needs, I can trust them that mom is safe and being cared for.

The in house physical therapy is fantastic. They keep things entertaining while they are working with you. If you do have a problem, speak up. The staff will work with you to try to resolve it. I would definitely recomemdbn The Canopy at Hickory Creek to others.

My daughter , [name removed] , feels the need to go once a week and clean her grandaddy's room because she does not find it to be acceptable. My family and I have never felt so welcome as have at allegro. and I am very grateful for the quality of care. The meals and dining service is just absolutely the best. Activities seem very involving and entertaining for the residents and I enjoy seeing what they are doing although I can't get my daddy out of the library to do anything! My dad, even though it is not his home of 60 years, he is very content and comfortable living at allegro . And, no words can express the piece of mind that we as a family have just knowing that he is there and being taken care of by your staff. Overall, Allegro is a 5 star facility. I feel the need to explain why as a family we gave a score of 3 on cleanliness . I personally find everything to be acceptable in cleanliness , but my daughter finds the need to go in once a week with her vacuum cleaner and tub scrubber and give the room a good scrub down.

A few things the Allegro Parkland community could work to improve on - Dining options. Not enough good healthy food options like salads and more vegetables varieties and fruits. Like the hair salon. The movie theater bit need better communication about movies. Deliver to rooms the menu every week.

Very good, not over the top concierge type communication. But very responsive to questions and needs. I picked this community because of the type of care, facility amenities (sun room, green house, floor layout), and cost was fair.

It's a good fit for my mom; she's thriving. [name removed] was available immediately to meet me & discuss my needs.

I places my family member in HarborChase of Evergreen 6 months ago. The place is pretty new and the ALMC is very open and airy. The private rooms are spacious like a studio apartment. The Care Partners & Nurses (& Director) have staff turnover like other places but they are very compassionate and know their clients very well. They have activities that are geared towards maintaining as much memory as they can. They take them out weekly for rides, lunch, events. My family member seems very happy. when I bring him back after a day out he always is happy to be back & has to socialize with everyone. I’ve rated them a 4 out of 5 because there is always room for improvement. However I do highly recommend that you take a tour and consider HarborChase

The staff are kind and helpful. I feel as though my mom is safe and taken care of there. The food is good and my mom enjoys the trips. It is expensive but it feels worth the cost.

A very nice facility that feels more like a hotel than a care facility. We would recommend. We picked this community, because of the cost, the staff are great, and it was close to my Dad.

My father is currently a resident at Canopy at Walden Woods. He lives on the second floor of the two story building. The second story is slightly lower in cost or it was when we moved in. He is in a studio size space which works out nicely for him. The facility is newer, it's a small enough facility that residents don't have to walk for to get anywhere, and the location is good for us personally being between where we live and his healthcare providers. It's tucked away in a relatively quiet area/neighborhood. Overall, the building on first appearance seems pretty clean and in the common areas it looks pretty good. But staff needs training on housecleaning of individual rooms. This I would rate a (2). It's not filthy, but I end up cleaning my dad's room almost every time I visit which is at least once a week. Especially the bathroom. It does not get cleaned properly, in my opinion. I have cleaning supplies in my dad's room and clean the toilet and floor, especially around the toilet, every time I'm there. Also, staff has scheduling issues on when they clean the room and do the laundry. I have brought it to everyone who works there's attention. I'm also aware that other residents have similar issues. I've offered suggestions, but it's an issue that still needs constant attention. The friendliness is probably one of their best qualities. For the most part, the staff is very friendly, especially ALL of the women who have worked at the Front Desk. They are the Real Face of the facility, in my opinion. They know all of the residents. They are always helping out the residents or the family members. They help with communication between facility staff and the residents and their families. Both women who have worked the Front Desk are (5)star rated. Care providers, cooking/dining staff all treat my dad very kindly. The quality of care is a mixed bag. The biggest issue is probably retention of staff. I'm told it's a problem, especially in this type of work. For whatever reason The Canopy has a very hard time retaining staff. They have gone through two Building Directors. Right now, the facility is issuing a regional manager, [name removed]. Not sure how often she is in the building. They have been through multiple Chef/Cooks and multiple Maintenance persons. Then I can't keep track of Care Providers. I barely know their name and they are gone. They have been through multiple Salespeople too. SRI, the parent company has been filling gaps, especially on the weekends with Temps. This is probably their greatest weakness. I live close and stay in constant contact with my dad. I don't know if I would be comfortable leaving my dad there if I lived farther away. I live no more than 30 minutes away and I'm available anytime for my dad. My dad almost always goes to breakfast. It's his favorite meal of the day. Lunch and Dinner is hit and miss. The facility, when he first arrived, had a fancy chef preparing meals and offering alternatives. They've been through multiple personnel since. He either likes what they are offering or ends up eating his own food in his room. The activities offered are fine. Some he likes others he doesn't participate, but he's fine either way. It's not a huge issue for him. He interacts with the other residents just fine. Value for cost, I believe he still pays the same amount which is reasonable. We did have his fees reevaluated and it took some effort on our part to get that done, but for the most part he receives the services he pays for. I would recommend, when going through the evaluation process, pay close attention to services offered. What is included in the rent and what fees are service fees that cost extra? Make sure the facility can provide them. Ex. Two person assist. We were told The Canopy provides two person assist. They don't have enough staff on duty to do that, at least not on the Assisted Living side.

My loved one is currently a resident at The Canopy at Hickory Creek and overall, the experience has been very good so far. The food is great. The staff and med techs treat the residents well. The housekeeping could be better. The nurse is elusive and never returns my calls, but the Care Coordinator is wonderful and always calls me back. Certain things have to be asked for at this facility, such as changing the bed, doing resident laundry, etc. Overall, I would recommend this facility to others. There are not many options in the area.

Harbor Chase is a disappointment due to patients are not being cleaned, missing clothing and patients beds aren't made daily nor are linen being cleaned just to name a few downsides!

There were issues with the care staff that were never resolved. It was primarily around medicine distribution and establishing a routine around basic care. I admit part of the problem was due to staff shortage, which is understandable. We were especially impressed with how the administration and staff helped us through mom's final days. My sister or I were there around the clock, but they helped us with everything we asked for, and they were so sweet and caring.

We chose Anthology of Grayslake because of the closeness to my house and we also liked the way it looked and felt when you walked in. The people are all very friendly and it really is a nice place to be. The staff and residents are super inclusive and they make you feel very welcome. We have come to know a lot of the residents here. I would recommend Anthology of Grayslake to others looking.

I would consider Allegro for any loved one again. The staff all seem to care for the residents. They have been quick to respond to any of the family's questions about our loved one. The staff are quick to get my loved one on the phone to speak to family. The meals are good and there are three meals a day provided.

This is one of the better communities you could choose from your loved one. The friendliness, care, and helpfulness of the staff stand out to me. The staff communication with the family is pretty good. There are times that you may not know who to reach out to; however, the director helps in getting you to the right person. There are three meals a day served to the residents, and there are choices to choose from. If the resident comes in late the kitchen will still serve the food and they seem to be flexible for the residents.

My best advice is for family to stay in contact with your loved one and have a good rapport with staff. The building is fairly new, maybe 2 1/2 yrs. Old so it looks on first impression pretty clean. My dad has been there almost 6mths. and in my opinion they need to clean better. The elevator needs the carpet cleaned and the carpet in the 2nd floor needs vacuuming. I don't think they really clean the room. Looks more like they empty the trash and make the bed and maybe clean up dishes in the sink if there are any. Toilet, sink and shower and floor doesn't look like it gets mopped or swept. (I have cleaning supplies in my dad's room and I will come in and clean when I think it needs a good cleaning.) (Front desk person, [name removed] is great. She talks to the residents and really gets to know them. She helps keep me in communication with the directors and other staff who are much harder to reach.) In person the staff overall are very friendly and are very nice to my dad. (This has been an issue from the beginning) Can't tell if they're short staffed or not trained well enough. My dad moved in potentially in need of more assistance. Since March I've been attempting without any success to have him reevaluated. He is paying for Care Services he is NOT receiving nor for some of the services he doesn't need or they no longer provide. Communication with facility and resident directors are very difficult. I've tried to speak in person, by phone, by email, and text and almost in every instance I don't receive any response.) (THIS IS MY BIGGEST ISSUE WITH THE CANOPY. POOR COMMUNICATION.) An evaluation is done on the resident prior to or at time of moving in to determine care services and the total number from the evaluation determines care service costs. Residents/family need to go over these services very carefully. More staff is in the memory care side of the building. Assisted living side always seems to be short staffed. Need more dedicated staffing on assisted living side so residents aren't waiting so long before caregiver responds. Staff are friendly when I do get to speak with them, but overall communication and responsiveness to issues needs a lot of work. They use to have a chef but he left. Now they just have cooks so my dad says they don't make the same kind of meals they use too. Supposedly they microwave a lot of the food. The dining attendants are very nice to my dad and he says they make him a very good breakfast everyday and give him plenty of food. [name removed], person in charge of entertainment and activities does a great job. She's always bringing in entertainers. My dad enjoys the ice cream socials they have three times a week. They have a large van that takes the residents to the grocery store, out to lunch, special away activities like going to Parksdale Farms for strawberry shortcake and to the movies on occasion. This is a little difficult to determine. This is the only assisted living facility my dad has been in. They were the best priced placed for the requirements we were looking for. [Name removed], my "A Place For Mom" person, did a great job of helping me find this facility that met all the needs we were looking for, for my dad. She actually called me back later and told me about The Canopy after further research on her part and got me a FaceTime meeting the very same day with the Resident Housing person, [name removed], no longer there. Overall my dad is doing well and he is being assisted when needed in his daily needs. His room is a studio size apartment on the 2nd floor. The bathroom is equipped with handrails, and walk-in shower. The bathroom also has built in cabinets and under sink cabinet space. Room has large closet and plenty of cabinets in the kitchenette area. Kitchen sink can accommodate a wheelchair underneath it. Refrigerator is normal sized. He has a window and can control the temperature in his room. The Canopy has a health care provider who comes once a week. There's also PT services available on sight and they have a visiting Podiatrist. The place is small enough that the residents can get to know one another. It's also small enough so the residents can get around without having too far to walk or get lost with too many twists and turns and buildings to navigate. Everything is in one building. The Canopy has been a good place for my dad's overall health and well being.

Outstanding and caring.

This was a good community. This was not in an ideal location for our loved one.

We chose Allegro because I really liked the amount of space provided on the memory care floor. There is a lot of room for residents to walk around and the activity and dining room are nice and spacious. The rooms are beautiful as well. I also liked their pricing structure, there are no add on costs and everything is included in the monthly rent. They are having problems with getting employees just like everyone else is, but I did have a problem with them not changing my loved ones sheets on a regular basis. This is something I addressed with them and it has been fine since then, I think that it was due to not having enough staff. Overall I would absolutely recommend them to others.