Allegro Management Company

Relatively new, good food. They included laundry and weekly cleaning.. they took my husband to all of his appointments, for a monthly fee. Location good for us and they have a very intelligent group of clients.

The food needs improving. The actual community was very nice. Yes. I would recommend this community to other families based on the experience so far.

The facility is exceedingly clean. The caregivers, nurses, front desk staff--and basically all employees I have encountered, are amazingly friendly and kind to both the residents and their visitors. The only reason that I didn't give Alto a rating of 5 is because they seem rather understaffed.

I think the staff is helpful as they can be. They make every attempt to involve my mom in social activities as she has not adjusted well (no fault of Altos). The dining staff and front desk go to great effort to know and use the residents names which makes them feel special.

Everyone is very friendly. The staff knows everyone by name and greet them that way. Could improve on follow through. They are very receptive to all requests, but are unable to follow through on everything. It works out ok, but we put a lot of time in caring for our mother to make it work.

After a few minor paperwork gloves, our loved one is safe and in good hands. The people, both residents and staff are friendly and helpful. The meals are excellent and there is a nice variety of choices. Medical staff is readily available and willing to help at any time. Al in all, a great experience for us.

The facility is open and bright. I like how it is on the third floor. The views with the open windows are very pretty. Most memory care units are on the first floor. I am having some issues with billing. She has been in there since [time frame removed] and the administrative staff failed to fill out a form correctly. Now she is behind on her insurance reimbursement.

Our experience of Alto's memory care unit has been extremely positive for the most part, with a few exceptions. A huge draw of this facility was the care they put into making the memory care wing feel just as important as assisted living. One huge example is the rooftop garden and greenhouse, available only to memory care residents, while assisted living residents have some garden boxes outside on the ground floor. The rooftop location is so special, and our loved one was a big gardener throughout her life. So it's a great way to keep her mind and body engaged. The activities director, [name removed], has been nothing but supportive. She gives us thorough updates on the care of our loved one, and is always available with ideas to make her living space more accessible and successful for her. Huge shout-out to you, [name removed]! The space is beautiful with lovely views on one side of the building (try to get a view of the forest, not the parking lot!). The interior is well decorated and beautifully maintained. And they have spectacular events for both the memory care and assisted living wings, many of which encourage family and friends to attend, so we love showing up for those. For example, their holiday meals are so well done and make residents feel special on days it's easy to feel lonely. We have had some concerns about transparency from the nursing staff. Namely, we've had an ongoing issue with adult diapers we order depleting far faster than we can make sense of. We suspect the nursing staff is tapping into our supply when other residents run low, which we have been told is not allowed and that this pattern will be looked into. Sadly, we haven't seen resolution after 6+ months of reporting the same issue. We are having to hold them accountable, and that has broken some trust. This setback hasn't defined our experience; overall it's been a great fit with several incredible staff members going above and beyond. But other staff members take extra work to hold in line, and we shouldn't have to be doing that. I'd highly recommend them. And, like at any facility, you need to communicate with staff when you have concerns and follow up as needed.

Everyone is very friendly. The staff is great. The on boarding process could be improved. Yes, we would recommend the Alto Overland Park community to other families.

Like most places, the weekend shift is not as "good" as the weekday. These days it's hard to find good quality people in most fields, but the CNA/health care is tough and it shows in facilities like these. I would recommend Allegro Tallahassee to others looking.

The quality of the nursing care (especially [name removed]) was top notch! She really cared about my husband!

My one complaint is that I was assured there were landline phones, and there were when I toured, but none when we moved in. That's very disappointing and would've been a deal breaker. But I do love the staff.

It is a really nice place but it is getting pretty expensive, We picked this community because of the all day restaurant. The aesthetic. And, they give more autonomy than other places I saw. Most importantly, everyone was happy. This was not the case other places

Very nice place to be. The staff is kind and helpful. The food is very good. The facility is clean and laundry is done nicely. My only complaint has been with urine catheter help. The staff empties the bag, the can put a new bag on. They will not flush the line and that has created lots of er visits due to a blocked catheter. I thought that catheter help included all tasks associated with a catheter. I recommend allegro, except for the catheter issues.

The facility is very well planned out and has everything a person needs. Staff for the most part is great with exception of the dining staff. They have too many odd offerings instead of basic meat and potatoes. They do have an everyday menu that has basic meal choices.

I would definitely tell them to take a look. Inquire about services. Have a meal there and ask to see a room and the activity schedule! There are monthly family night activities which my siblings and I have attended every month!! Nice touch!! Their activity director, is fantastic!!

I would recommend it, so far as you know I have not been exposed to any other facilities in this community.

I would recommend Allegro.

The food is top quality and delicious. The staff is great. Also, the activities are good. My mom is in memory care. They took her to the Butterfly House. At Christmas time, they took her to see the Christmas lights. I would recommend this facility to others.

The director and management staff were really great to work with and made the move-in and out processes very easy. They went above and beyond to assist with my mom's changing needs. Many of the staff that we got to know were kind and caring, but like many facilities floor staffing issues sometimes seemed less than ideal. The facility was flexible in assisting with/providing transportation to appointments, etc. and did a great job of offering holiday gatherings for residents and families. I would recommend the facility.