ActivCare Living, Inc

In the long, difficult and painful process of searching for memory care placement for my dear mother, ActivCare Bressi Ranch seemed at first to be just what we were looking for. I felt like I could breathe easier at the prospect of a program where she might be able to thrive as a high functioning resident. Everything was going smoothly and falling into place with the deposit, paperwork, and evaluation. However, the day after her positive evaluation, I received a call from the director that they decided not to accept my mother with no explanation. I rarely give negative reviews, but I wish ActivCare Bressi Ranch had the professionalism and compassion to provide me with clarification and guidance moving forward in seeking care for our mother during this vulnerable and challenging season of our lives.

Does not allow pets to live there. Strongly discourages hanging any art on the walls. Not for M!

They traumatized my husband. They called the police on him when he was sundowning, which is a common dementia-related issue. He was brand new there, and wearing a boot from a bunion surgery. Because of those things, he was very disoriented. They called me wo times at 5:00 in the morning (and his respite stay was less than a month), and they said they were going to call the police on him. Every day when I would talk to him, he was distressed and would repeatedly say "They're going to put me in jail, they're going to put me in jail." The third time, I heard a woman in the background say, word for word: "What is your wife's name? You tell your wife to come and get you and take you home." So two days later, I took a senior advocate with me and got him out of there, before our respite stay was over. I called the COO and said I wanted to my money back, which they did do. They also lost one of the feet off of his wheelchair. They're just irresponsible and should not be in business.