Wingate Senior Living

Mom was in this facility and we were not happy with her care. Carefully check out memory care before you leave a parent there. Consistently understaffed and staff that did not remain for any period of time. Don't expect this facility to return money that should be returned.

Director constantly trying to upsell services. Said we needed higher level of care with a third party. Come to find out that company was owned by them. When that failed they pushed memory care but that was full do they recommended a nursing home.

It was fine when we toured the place. But my father was placed in memory care and it was terrible everyone upstairs and a nice cafeteria people in memory care got crap food. 2) nurses in memory care were only CNA's they were not trained in dementia care 3) my father acted up one Sunday with no violence and they shipped him to hospital without letting family know. He was told he could not return the hospital told me he had a bad UTI and sepsis after treatment they would not let him back and he became a word of the state he ended up died 2 weeks later.

At first glance Wingate looks nice, but please look closer. They have had a serious rodent problem but tried to deny mice were in the kitchen?? The Board of Health had to be brought in to address the issue. The activities director was great, but unfortunately she has left. Management continues to increase the rent and fees greatly, yet wha the residents get in return decreases. They only seem to care about selling the next phase of residences at Wingate.

This is not a place to put a loved one! In the first 6 months, these people had lost two sets of very expensive hearing aids and one set of false teeth. Staff, other than the top positions do not remain in this facility and are constantly changing. The memory care unit is consistently understaffed. My husband and son in law came in to move a piece of furniture and when it came time to leave they were not able to find anyone to let them out of the locked unit. They finally called the front desk and someone came to let them out. There was no one there to watch the 20 dementia patients residing there. We came in another day and found a trail of poop from one end of the unit to the other. Someone finally called in someone from assisted care to help clean up the mess. That person that came in to help clean up was called to go back to assisted unit. I believe there was one person supervising the people in the dementia unit. Will have to write another review to cover other problems!

You will be spending lots of money - so ask many questions. Understand exactly what services your family member will receive. If there is anything required that falls outside of the "social model" of assisted living - you will be asked to provide a private aid - which is very expensive. Drop in unannounced - often memory care residents are planted in front of the TV. Staff is not proactive - often gathered chatting when they should be tending to residents. Personal belongings disappear - keep a close watch. It is a very pretty place - but looks aren't everything. Often do not follow-through on what is promised, from diet to basic aspects of care plans. If you think that your family member will need nursing care at any point - be sure to read reviews for the related skilled nursing facility - they are horrendous & have been for years......the same company runs both facilities.

Do your homework - speak with the families of residents. It looks pretty - but what care is provided? Constantly have new staff - many of whom stand around until they are specifically asked to do something - no consistency. Care plans are not adhered to.....though mgmt is repeatedly reminded. You need to show up repeatedly to see what is going on and push to have things taken care of. Watch your loved one's belongings, they disappear.

It is a lovely place when you go there and look around, the deck outside is beautiful to look off of and it has a very pleasant atmosphere. The community is relatively very clean, however our loved ones room could of used a little more cleaning and their laundry could of been done more on a regular basis. Our family did not had a good experience, the care was terrible and so was the theft. Our loved one did not receive their medication for moms, because the aids did not call the pharmacy for new prescriptions. Also our loved ones hearing aids were stolen and their eye glasses went mission for two months. We would not recommend this facility.