Willow Ridge Senior Living, LLC

My mom recently moved into this facility. I am not impressed. There isn't enough staff and the hallways smell like urine. The food is hospital like yet the price to live here is extremely high. Definitely better choices on this end of town.

We were there for a tour, and it was probably the worst on so many levels. Not only was it dirty and it smelled. The director had no idea about the population, or the needs of those with memory issues. The director asked me if I was the one looking for assisted living. Even my mother was offended at some of the thing that was said. There was no activity going on, we wanted to walk out in the middle of the tour.

Crimson Ridge has gone down hill! The director is nothing but rude and I would say an ambulance chaser. Most residents need higher level of care yet she places all at risk residents and staff by expecting all to preform this higher level of care. I cant tell you how many phone calls I received of mother falling and how many trips to the emergency room. I cant blame the aids /nursing staff they weren't trained/hired for this level of care needed. Diabetic residents that received insulin administration would have chocolate cake for lunch , midday snack and again at dinner for desert. My mother's blood sugar was out of control and she was placed at risk. When I went to the directors office she stated she had no time to speak she was busy. Im from out of town so I figured I would at least be a priority ,no ! She shut her office door litteraly on my face and I did see her not once but 3 seperate times go to smoke. I guess that was more important then taking those minutes to speak to a paying customer. Non the less we pulled mother out of Crimson Ridge the following week due to being rushed to the hospital for a blood sugar level that was critical high and mom unresponsive. BTW no one is CPR certified at Crimson Ridge and if it wasnt for the wonderful ambulance staff we would not have mom this day. Please be aware of this place , sketchy director and all that is wrong with the place . Remember looks are deceiving and so is Crimson Ridge.

This was least favorite of the three communities we saw. Did not meet w/staff, she apparently had tried to call me to let me know that she was not available for the appointment. Outside was clean and well kept, but once inside it seemed dreary/dark and in need of some maintenance (wall paper peeling in lobby area). Appeared clean but there did not seem to be much activity - two residents were sitting in the lobby area by the door and 2 in the common area watching TV. Seemed understaffed for mid-day (two people-one was vaccuming dining area).

odors, new administrator, current residents interacting at a low level.

I would not recommend anyone put their loved one here. At the beginning they're great, very welcoming. But after moving in, I found them to be very deceitful. I think there's just money hungry. They tried to change pricing on me within the first few weeks.

So far, so good

The Memory Care Unit leaves a lot to be desired...as is true at most facilities those that cannot advocate for themselves lack the attention they deserve.

The Memory Care Unit leaves a lot to be desired...residents routinely are not given the attention they deserve and it’s awful.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER every time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Left my father here for less than a week. They constantly left him alone in the so called community room. He was constantly falling down. Policy is they send to ER even time someone falls, so in a 5 day vacation, I had to stop and go to the ER 3 of them. When he returned home, he was never the same. Acted differently. Was completely different person.

Very bad handling of the Covid 19 virus!Many workers tested positive,residents forced to move to less desirable rooms that weren’t cleaned well causing more covid positives,and residents forced to stay in rooms all day except a 10 minute walk.Food being delivered to residents rooms ice cold.

This was the worst experience of mine & my mother's life! In the 2 short months I kept her there, the staff allowed her carpet to be flooded twice by a memory care resident's stopped up toilet, the fire marshal discovered the fire damper in her room was broken, the outdoor heating unit went out in the winter, & the staff left my mother in a cold room an entire day until I arrived the next day & asked to be released from the lease without penalty, and I removed her that day. (The heat was out 3 days!) They weren't doing activities except singing, and nail painting until I complained to the VP of Operations, & although the menu would list tasty lunch & dinner dishes, more than half of the time the actual meals mainly consisted of pasta & canned or frozen processed foods. The snacks were mainly vendor-machine type packaged crackers or cookies. I had to have the Virginia Dept. of Social Services get involved regarding the Dietary/menu issues, because the Kitchen Manager/Head cook said the VP of Operations was only giving her $1,000/week to feed 22 residents & purchase gloves & kitchen supplies!!! My question is where is the money actually going??? Because the company had a revenue in 2018, of about $7million dollars! The male cook treated my mother disrespectfully, and the Resident Care Coordinator even said he was rude, when I spoke to him twice & he ignored me to my face. Other staff members gossiped, & had their boyfriends or their kids hanging around the facility, while they were supposed to be working. Most staff members were young, immature, and unprofessional, taking smoke breaks while my mother & I were locked in the foyer about 10 minutes ringing the doorbell on 2 occasions. Only a few staff members actually put their cell phones down long enough to work or answer questions. This was the worst decision I've ever made, so please read & BELIEVE the negative reviews on google about all 4 Virginia locations, because they are run by the same VP of Operations & Director of Operations who are best friends. They'll give you their cell phone number & say feel free to contact us with any problems, but then when things go wrong, they'll ignore your call & instead send text hours later saying they were in meetings, etc. basically what I call "smoke & mirrors". I never even received a call or text for 4 days from the Facility Director the day my mother fell at the facility & had to be rushed to the emergency room, & was gone 4 days to treat a 3 inch head wound. Which indicated to me that these people don't actually care, they just pretend to! Several of the positive reviews on google are written by Foxtrail employees that you can find listed on LinkedIn, so don't be bamboozled like I was by positive reviews, believe the detailed negative reviews, because Hollywood couldn't make up these experiences at Foxtrail!

was invited to a crab fest by my uncle by 530 of a party that was to last until 7pm there was no food. the crabs were outside with no warmer or ice. the so called chef{absolutely not even much of a short order cook} was drinking and didnt care that nothing was left to eat. the folks serving the food were great and apologized but they were not to blame . [name removed] was the one that was supposed to be the chef. it was pitiful to see these seniors looking for what was promised to them and they didnt have even a third of what was needed. i complained to the chef and he ignored me and obviously did not care. we are moving my uncle to another home and hope all others follow suit .this place is terrible.

My mom is in their memory care unit. Everything was great eight months ago. Today it resembles a nursing home. There are no stimulating activities or programs like previously. They talk a good game about how their memory care is different. There is no longer a nurse on the unit. The activities director is now the unit coordinator. No medical background whatsoever and her inability to find activities that stimulate residents is another reason why we are looking at another community. Sitting around all day talking with residents is not a stimulating environment. Stay away is my advice.

Nasty dirty place..took.a tour for a loved one and wasn't allowed to see every empty room.when I was told by a day shift employee their we're other rooms in.another hall way that was ready to be rented. The smell of urine with what smelled like vinaigrette was gagging. I made an unexpected visit after my tour and had the day shift employee I spoke with show me around Her name will not be mentioned but you can best believe if they don't know your coming the place is filthy and residents falling sideways out of their chairs and smelled of feces.. digusting

Claimed that they would be able to care for a loved one, well that certainly did not happen. We were told to label everything (which we did). Somehow sheets, towels, clothes and depends went missing...... They actually used a candy dish as a wash basin. Room was never clean, food was left on the counter for days......

This place is horrible..not fit for a barn animal. The patients are not cared for adequately.

I have never been treated so poorly by the lady that toured with me. She was insensitive, curt and rude. I watched her walk by 2 elderly men that were residents there and they were trying to ask her a question and she just ignored them. Then, she started trying to tell ME what my mother needed and what they could offer. I wanted to say, "Lady, I know what my mother's needs are and they do to include you or your facility." Warning: do not choose Deane Hill because of this [name removed] lady she is evil.

I have never been treated more poorly when speaking to the lady that gave me the tour. She was curt, insensitive and clearly had a hidden agenda when trying to tell me what my mother's needs were. I felt pushed, rushed and generally got the impression she could care less about my mother's wellbeing, only in filling up "her beds". I chose NHC for my mother and it was all because I could tell that their people truly care about their patients and you can genuinely feel the love. With the [name removed]lady, I felt unwanted and NEVER would I want my mother to feel this way. I would never choose Deane hill.