Willow Ridge Senior Living, LLC

My mother moved into Atria in Setauket right before everything was shut down due to COVID. This has greatly limited our experience of what seems to be a lovely community there, but all of my dealings with staff and with the Atria organization have been great. During the height of the COVID-19 shutdown and surge the daily newsletters kept us informed and helped ease our concerns. I wouldn't hesitate to recommend Atria Senior Living to anyone!!

Thankful that my love one is in a safe place. Everyone is very nice.

My mother recently moved into Atria and her experience has been wonderful! She has said a few times now that she should had done this 5 years ago. The staff and other residents are very warm and friendly and my mom loves the food :)

I can’t express my appreciation for all at Atria in Setauket. [name removed] made the move in process seamless and the friendly attitude of EVERYBODY we have interacted with exceeded our expectations. Mom was apprehensive on this move but is very happy!

The staff is very friendly and helpful, and makes you feel right at home. The food is also very good and tasty. This is an excellent place to spend your retirement years.

I would highly recommend Atria Penfield to potential residents and their families. I have been treated as a resident and member of the community since my arrival. Residents with many different issues and circcumstances arrive and are treated as individuals and provided the help that is needed. All of the staff seem to go above and beyond to make people feel included and comfortable. I thank them for their patience and perseverance with my own idiosyncrasies. They are the ones that keep me strong and sane during this period of my life! Again, I recommend this facility and the people that make it run so smoothly!

The community is great. We were very pleased. The food is good. It is everything you want in an assisted living community for your loved one. My loved one enjoyed everyone there. The service overall was great.

I would say not to go there. The care is lacking and responsiveness is lacking as well. The care that is lacking is the care for the residents. We have received calls from my loved one about needing assistance and no one is there to assist my loved one when he is making the request in the community.

Before COVID they were amazing, but we haven't been able to visit in about six months so we cant tell how clean the community has been kept. For what we know though the staff has been keeping the residents very safe during this time. When we first visited this community they made us very comfortable, welcomed, and treated us like family. Our loved one has spoken very highly of them. The staff is bringing the residents their food to their room now whereas before they were eating in the dining room. The value for this community is good, but we wish they had a little bit better medical assistance. The activities were terrific before COVID. Tuesday nights they would play music after dinner, they also had bingo. The staff really went out of their way to keep them active, engaged and keep their spirits up. Right now they are allowing outside visits. The executive director has been amazing, she is always available by email if we have any questions or concerns even if its over a weekend.

I would recommend it, we are happy with our loved one there. The food prior to COVID, the food was decent when we ate there. The room size is decent. The activities prior to COVID included: cooking classes and demonstrations, bingo, and some residents would play games and cards. They do have concerts that come in prior to COVID. I believe they even had a bus that would take residents to church services. They also provide transportation to doctor visits in the zip code, and this still happens. We have now resumed face-to-face visits, and this has started in the last couple of weeks. They hired an employee to oversee all the visits, and limited. They have had no residents or staff that has tested positive for COVID.

The staff has been wonderful with my mom. They are caring and through these hard times take the time to talk on the phone or let us facetime with my mom. I saw another review that they are short staff... they always have two staff members in each building caring for the residents. That is NOT short staffed. The ratio for care to the residents is excellent. No one should expect it to be a one on one, this is an assisted living! If you feel uncomfortable why would you leave your loved one there?? I feel totally comfortable with the management and staff. They do an excellent job and put their lives on the line everyday through this pandemic. People should feel appreciative of what is being done there to keep our loved ones safe and cared for. I highly recommend Fox Trail in Deptford.

I'm sure it has been as hard on everyone as it has for us to not be able to visit their grandma or grandpa, mom or dad during COVID. We have been able to set up calls and Facetimes with my grandma, and the staff has always always answered or returned my calls in an effort to keep us informed on how she's doing if we've been worrying. I really want to thank the staff for all they have done during this difficult time, and for putting themselves at risk every day to make sure their residents are taken care of and families are kept informed.

There’s not enough words for me to say about Fox Trail. My mother has been a long time resident. All the employees are super great and understanding. When I was searching for a place for my mother I looked at so many different places when I got to Fox Trail I just knew that this was the place where my mom was meant to be. The food is great! it’s my mothers favorite times of the day and she also loves to do their activities bingo arts and crafts she loves them all. I just wanted to take the time to say thank you for taking care of my mother so well.I appreciate everything that the staff do for her on a daily basis!

Moving our mom was a huge decision, but the minute we walked in to Atria we felt comfortable and welcomed by the staff and the residents. There has not been one day since our mother moved in that she wishes she were still at home, that's how happy she is there. We really feel that the staff have become an extension of our family at this point. Atria really gives us peace of mind.

Like many of you, our mother along with many other moms, grandmothers, aunts, uncles and friends are living in Assisted Living facilities all over the country. During this dark time in our history, we can only hope and pray that our loved ones remain healthy and safe. [Name removed] and his staff at The Villa at Westhampton have left no stone unturned when it comes to the protection of our loved ones. They have taken every step necessary and implemented procedures that have continued to keep the residents at The Villa thriving, even under difficult circumstances. The case manager, admission officer, nursing staff, aides, activities staff, kitchen staff, as well as the cleaning staff have all risen to the occasion to accommodate the needs of the residents. Additionally, [name removed] sends us daily updates to keep us informed as to the daily well-being of our loved ones. They have the best care that we could possibly hope for and consider them our local heroes. Thank you to [name removed] and the entire staff of The Villa for all your expert care during this health crisis. You are all awesome!!!!

The staff have compassionate and are well-trained to address a wide range of elderly needs. With a genuine desire to assist the elderly. They have a very well written care plan for my mom. They offer various programs and activities in order to enhance the physical, spiritual, social and intellectual aspects of the residents. They go out at Christmas to see the festival of lights, fine out, shopping trips ect. I sampled the food and it was delicious! The dinning is nice the kitchen is clean, they will go to each person to make sure they get what they want . The residents communicate with each other nicely they have a way of getting them to know one another it's beautiful. They take safety measures seriously,such as call buttons no trip hazardous items. I'm excited about the outdoor areas ?? it's so beautiful. They several areas you can just sit and talk. They did a great job of picking people to live there they mix very nice together. Could imagine anything better. My mom has become very diversed, and constantly teaching others about diversity. She's changed for the good and she loves it!! She said "I'm never leaving the place"! She loves the staff and so do I. They actually helped me also, so passionate. Here's the woman that gave everyone a go for the money and wanted to come back home with me unbelievable. When we take her out for the day she can't wait to get back to her friends. I would recommend The Legacy at Maiden Lane is a great place to live & visit they have become our extended family! You can feel the love when you enter the door. They helped my mom get her life back.

I was expecting to be neutral, but have nothing but positive things to say.

Facility was everything I would want. Immaculate. Residents seemed content.Everyone I spoke with, from the staff, seemed warm and genuine. Now comes the hard part... that being convincing my mom why this would be better fir her.

My grandfather lived here in a really nice one bedroom apartment. When he started declined we needed to move him for more care. We contacted the staff at Elmcroft to tell them how he was doing and they went and visited him in his new room. The nurse and the administrator both came and hugged him and several members of the family. That kind of kindness can't be bought or hardly found anyplace. We will remember Elmcroft as a caring community that exceeded our expectations.

It's not easy to find the words to express my gratitude for the care and support my mother, now 87, has received at The Villa at Westhampton. It's a wonderful place, with excellent food, amenities, and activities. But it's the staff who make it really special, combining professionalism with warmth, tact, patience, and compassion. Although I'm 3,000 miles away, I visit as often as I can, and my sister is there almost everyday. We're confident that our mother is receiving the best care she could possibly have, and that is a blessed feeling.