Wickshire Senior Living

The staff is very friendly. They are very welcoming with the family visits. They are open to suggestions. The activities are stale, repeating, little variety, and they can't seem to get residents involved. Residents are bored. It is an expensive place for the lack of enjoyment residents have.

We toured with Wickshire Wilmette and liked the facility and what we saw. It was ultimately up to my brother and he wanted a place he resonated with right away. He did not like the setting it was in, it was more in the suburbs.

Waited in the lobby for over an hour for my scheduled tour.

Our family was able to have a virtual tour with this community, while it would be much better to see the place in person and meet the personnel face to face the experience was satisfactory. it was very informative.

The meals at this community when it was Atria were delicious, however once it was changed over the food really declined. But it is much more of a youthful and young hearten community. The staff are extremely nice, however the maintenance team can be kind of nasty and rude. Also, the activities director favors the men, so us women did feel unappreciated when it came to being included in the activities.

We have had somewhat of a mixed experience with Horizon Bay Clearwater. The facility itself is very nice, it's got a warm homey feel and it is always clean and well kept. They also have some very nice, very accommodating people working here. The problem we have run into is that the communication between staff members could use a lot of work, the left hand doesn't seem to know what the right hand is doing. They're always happy to help with any requests, but sometimes you really have to stay on top of them and ask multiple times before something will get done.

I think Horizon Bay is a nice place overall, but there are also a few ways I think they could improve. The facility itself is well kept and clean, and the staff have all been friendly. However, for the price the apartments are a little small. I also believe they're a little too involved in the day to day lives of the residents. I'm not, nor is my loved one, entirely comfortable with things like scheduled wake-up times and bed times. They also tend to implement these sorts of things without consulting the the family first. But overall it is a nice enough place.

Larger facility - it's a large apartment style complex. Didn't have the right feel for what we were looking for. Just too large but the lady was very nice, and the building was nice. Everyone has their own idea of what they want when they go looking, and this was just too large for us.

The nurses were fabulous, but the admin was terrible. The care given by nurses was good-but seeing a doctor and getting meds was terrible. We were told there were monthly outings that never happened. We spent [fee removed] for two months of care and it was not good. We needed them in a pinch so we didn't have a choice at the time. It was great at first but quickly changed. They told us it was a Medicaid facility, which it is not. The communication was terrible. We never even received invoices or information on what to do when we were moving out. They charged an extraordinary amount of money for little to no service sadly. We have since moved my mom to[community name removed] and are so pleased! They are amazing!

My Dad pushed his call button on 3 occasions and he felt it took 20 minutes for them to respond. Once he had fallen and when the aid finally got there she asked him"What do you want me to do?" They run out of options for the main course at dinner and I spoke with the head of dining room and did not get any help. They nickel and dime the residents for everything. No I would not recommend them. I would however recommend Trinity Place in Pasco. Wickshire did seem to have several activities available but my Dad only went to the daily devotions.

The food is mediocre at best. There have been times when my mother got her lunch that it was cold. They seem to serve a lot of Fish and Chicken repeatedly throughout the week. there are two women who I feel go above and beyond and taking care of my mother. The med tech is [name removed] and the aid is [name removed]. We trust them to give my mother the attention she needs. I have had quite a few meetings with the executive director. During the meeting she always assures us that the issues we are bringing to her attention will be taken care of, but that never happens. The billing I find to be a little exorbitant. My mother is sharing a room with another woman yet my mother's bill is thousands of dollars a month. I never seem to get a bill that's broken down it's just one lump sum. We have had many problems with the other med techs, whether it's giving my mother the correct dosage of medication, or the correct time that she's supposed to get her medication. Again speaking with the executive director this was supposed to have been taken care of and we went back and forth with them for over a month to finally get it straightened out. We don't know who changed it and we don't know why they changed it from the way it was when Mom first got there. That has been a huge concern, and quite frankly we are getting extremely concerned about this. Every time we go in to visit Mom we have to check to make sure that she has been getting the correct medication the correct dosage at the correct times I don't feel this should be our job. I don't even feel that all the med techs and AIDS are certified.

The services are basic. Anything above food in restaurant, Laundry and house cleaning is an up charge. People need to be aware. For instance Level 1 is a $[removed] up charge. It should provide bathroom help, two showers a week, and putting to bed and getting up. They will only provide this if the resident pushes the button to ask for it. They are not proactive in getting resident up or into bed. My father didn't understand to push the button and slept and soiled in the chair many nights. People need to know they have basic services. No medical personnel on staff except for one who is the head of the department. We were sold on many things that did not come to fruition and learned after what was offered or not offered. My father has fell out of his chair and I wasn't told. He pressed the button this weekend to say he was having a hard time breathing. They have no medical staff but didn't even call hospice to let them know. Overall I am not impressed with the services, but I don't know if that's the same everywhere.

We picked this community, because It wasn't quite as expenisve as others, it was very close to my home,and they offered military discount. The biggest problem that we had is getting the sponsor to interact, with my loved one. We waited a few weeks, and there was one contact within two weeks. They could have done a lot more to make my loved one feel invloved. My loved one did not feel welcomed. In addition, the food was terribe. They have two elevators, and one was completely unusable for most of the time that we were there.

We had to move my grandmother out after only 5 weeks at Wickshire and I was highly disappointed. Prior to admission to their memory care unit, I was told they could handle her needs if she were admitted with hospice care for additional help and she would be able to age in place there. They sent out a referral for hospice (at that rehab center she was at) before transferring her and she was placed on hospice at this time. I was explained that this was "extra help hospice" not end of life hospice by the admissions person from Wickshire. This was not accurate. Hospice stated that she would not be able to have anything but palliative care. Immediately after she moved in, wickshire was not able to physically care for her properly. They were having trouble transferring her as a 2 person max assist and bathing her. Hospice started doing bed baths only and Wickshire staff started leaving her in bed most of the day. They were giving her finger foods because they could not provide the staff to feed her, yet staff was feeding two other people. My other huge disappointment was that we were informed she would be receiving physical therapy and they had the 3rd party company on site. This is one of the main reasons I chose this facility. PT was one of my top priorities which I made well known. This was also not accurate information sales team and they over promised and under delivered. They should have never admitted my grandmother as now I know she really needed a skilled nursing facility. They also have no activities on the memory care unit. They sit them in front of the TV and half the time it isn't even working. They also do not clean the tables after every meal only once per day. We had brought in a tervis with a straw for my grandmother to drink from and upon moving her out I found it was so disgusting and never cleaned and she was still drinking from it that day. The straw was literally filled with gunk. I am thankful for the staff that were caring and kind enough to be honest with me despite the administration telling me they should be able to handle her needs. I would never recommend this place to anyone. I am just happy I moved my grandmother out before she declined any further or she got hurt because they didn't have the staff trained or equipment to handle her.

Our family had an in person tour and Wickshire was not as bright when you walked in, and we did not see any staff members present.

The staff was friendly but only seen at the front desk. The lighting was dark. Never saw any residents it was mentioned that it was bought by a new company.

The front desk workers were always very nice as well as a couple of the nurses we dealt with, however the business manager was rude at times, almost insulting and if you had a question she would decide when she would want to answer. So anything but helpful, but the salesman who took us on the virtual tour was very nice and very helpful. We did see the food a couple of times and there was a very high carbohydrate content.

they wouldn't work with our price constraints...didn't even want to show it to me

We were told that my mother could be well taken care of at Wickshire. She needs transfer assistance to move around from her wheelchair, but no one in this facility was able or willing to assist her. They left her laying in the bed for hours at a time because it was easier for them. We were overcharged for days there that she wasn’t even there. I would not recommend this facility to anyone. The nursing staff are rude and disrespectful. My mother was there for 9 days and was not bathed or assisted to shower. It’s a disgrace that they would call themselves elderly care.

If you care about your loved ones do not send them to Wickshire. False promises. No nurse on duty only undertrained med techs. The staff tells you they are underpaid. So they don't care. Facility is poorly run.