Westchester Assisted Living

Finding a caring home for a loved one suddenly and at the last minute is scary. Lots of calls, questions, and concerns. From the very first email communication with Westchester, I felt more at ease. It’s a living community of residents who interact and are interested in each other. The staff is delightful and helpful. They even have a resident president who helped program our tv! My loved one was at a facility out of state that cost twice as much and offered nothing like the building, food, activities and more. One great plus is that apart from two entree choices at meals, they always offer hot dogs, subs, and salads as well. Great communication with admin and staff. Two months in and 10/10!

I like the care at this community for my sisters care. The staff is caring and attentive. The menu is nice and she likes the nice variety. The activities are offered and she is enjoying meeting others. She is happy to have her own room and feels very comfortable. We would recommend this community for the great care and a good value for a loved one.

We had a pleasant tour of this community. Everyone was kind, and helpful to us. The experience went very well overall, but it was not the facility for us.

Food was very good, rooms very clean and good size.

The staff is friendly, but administration seems frazzled and makes promises that they do not keep. The residents are all complaining, but nothing gets done. My husband‘s been there for two months and we’re still waiting for the emergency pendant. They gave him a little bell to ring if he has an emergency. The facility has great potential, but it needs some up upgrades. The rooms are very spacious with high ceilings, but they smell moldy and need better lighting. Unfortunately, I have been told that most of these assisted living facilities are about the same. The staff seems to be lazy. My husband‘s laundry didn’t get done last week. I’m always having to be on top of the nurses to make sure he gets his medication and they do not have any activities in the place.- for an example, the activities director pulled out her back so they canceled the ice cream social for today- but the bottom line it’s very affordable so I guess you get what you pay for

My Dad has been living at Westchester Winter Park for over 2 years. In the beginning, everything was great, but have been declining for a long time. It has been like 3 or 4 Executive Directors, and most of the time, they are short of staff. Dad always complains about medication being late, and today, my brother found him on the floor, dehydrated, and over his fecal. Dad told my brother that he had pressed the help button many times, and nobody had come for help. Now, we are at the hospital, and I don't want to take my dad back to Westchester after he gets discharged from the hospital.