Volante Senior Living

This facility is VERY understaffed. They sell you with the million dollar + renovations and large staff. The facility is beautiful but looks are deceiving for sure. My loved one was there for one month and they did not address his needs at all. When he passed away they didn't even have the decency to call and extend their condolences. The day after he passed, they called to ask when I would be removing his items. I explained that I would get their after making funeral arrangements and the person said, "well when will that be?" Very, Very rude and unacceptable. You would think the staff would have sensitivity training since they work with the elderly. Definitely not the case. 3 weeks after his death, I received a bill, not a card for charges incurred before he resided there and for the month after his death. Ridiculous! Stay away from this place if you want your loved one to flourish in an assisted living/dementia facility.

We were not happy from day one. We were concerned with the level on non-activity going on. They had a great activities board, but things never really happened. They did not respond to medical emergencies in a timely manor. Their reports were not thoroughly filled out. The communication between the staff is not great. They seemed to be understaffed, mealtimes took a very long time.

no receptionist or anyone at any of there residences. Depressing. Needs a complete overhall

Based on our families experience we would not recommend Grand Villa of Largo to anyone. Our loved one had supposedly fell out of bed and we were never called until the next morning and that was even hours after our loved one had being admitted to the hospital. It did not meet any of the expectations our family had and we would advise families to be vigilant when looking into communities for their loved ones

During our loved one stay, they became extremely malnourished. They did not assist them with eating or drinking water like we advised them to do. This caused them to end up in the hospital for [dates removed]. We were billed heavily even after our loved one left the community. Also there are absolutely no activities unless its bingo, there is nothing else going on. We feel that this community is a rip off, it is a big scam. Even the doctors at the hospital did not want them going back there.

I would tell others to not take your loved ones to Grand Villa. We made arrangements a month ahead of time and the day of me taking my mother here, her room as not ready, there was no bed, the previous occupants possessions were in the room. They lost my moms laundry and mixed it up so when I went to get her stuff she had a lot of things that weren't hers. As a result of them not paying attention to my mother, she fell and broke her arm and her leg and never returned. They also never lived up to their word.

The care staff at the community was excellent, however the management and upper level staff was fake and not helpful They said they could do this and do that, but they never did. The communication was also lacking

I filed a formal complaint against Peachtree Assisted Living facility located in Trussville and the Director due to the Covid-19 outbreak to the ALFC-ADPH and other State of Alabama agencies that investigate along with other of my concerns. I came to pick my Mother up the end of March, this was her last day at Peachtree in the Assisted Living Facility. The Director along with her staff were not wearing gloves while handling my mother's belongings nor were the staff wearing gloves when they brought my mother out. They were physically helping my mother out the front door which is a violation of health care procedures during COVID-19. The staff came out and was hugging my other family members without using the 6 foot distancing rule and then proceeded to go back into the facility to handle other residents, this too was a health violation due to COVID-19 outbreak. My mother is 90 years old and has COPD, Congestive Heart Failure along with Dementia and she did not need to be exposed, it is life threating more so for her due to her age and health conditions. There is one resident that has full blown Alzheimer's and has walked out several times and the Trussville Police found him and brought him back. This is not a memory care facility and so therefore why do they accept residents into the Assisted Facility with Dementia and Alzheimer's? Money perhaps? The Director has the most unprofessional attitude as well as the most unprofessional method of running this facility. She does not return phones calls. Both my sister and myself had tried calling her on multiple occasions and she NEVER returned our calls until we contacted the Ombudsman and got her involved. The Director interjected her personal opinions about me regarding my mother as I was trying to have a financial discussion and she did the same to my sister. If you are thinking about putting your loved in this place, run do not walk out of this place!

I filed a formal complaint against Peachtree Assisted Living facility located in Trussville, [name removed] and the Director, [name removed] due to the Covid-19 outbreak to the ALFC-ADPH and other State of Alabama agencies that investigate along with other of my concerns. I came to pick my Mother up on [date removed], this was her last day at Peachtree in the Assisted Living Facility. [Name removed], the Director along with her staff were not wearing gloves while handling my mother's belongings nor were the staff wearing gloves when they brought my mother out, they were physically helping my mother out the front door which is a violation of health care procedures during COVID-19. The staff came out and was hugging my other family members without using the 6 foot distancing rule and then proceeded to go back into the facility to handle other residents, this too was a health violation due to the COVID-19 outbreak. My mother is 90 years old and has COPD, Congestive Heart Failure along with Dementia and she did not need to be exposed, it is life threating more so for due to her age and health conditions. There is one resident that has full blown Alzheimer's and has walked out several times and the Trussville Police found him and brought him back, This is not a memory care facility and so therefore why do they accept residents into the Assisted Facility with Dementia and Alzheimer's? Money perhaps? [Name removed] has the most unprofessional attitude as well as the most unprofessional method of running this facility. She does not return phones calls. Both my sister and myself has tried calling her on multiple occasions and she NEVER returned our calls until we contacted the Ombudsman and got her involved. [Name removed]interjected her personal opinions about me regarding my mother, I was trying to have a financial discussion and she did the same to my sister. If you are thinking about putting your loved in this place, run do not walk out of this place!

In the first week of my Mother moving into Dancing River, early in the morning around 7:00 am, she sat up in her bed (she requires assistance to get out of bed) and accidentally slipped to the floor. She pressed her alert pendant provided by Dancing River while she is bleeding from both arms and one leg from severe scraps she received. I received a call from Dancing River. I asked how long it took to respond to my Mom's aid. I was told they were not sure. She had significant scrapes on both arms and one leg as a result of the fall. Mom said it took a while for an attendant to arrive. I inquired with the Nurse and Director on the to the amount of time it took for the staff to respond to assist my mother. They advised it took 14 minutes to get to my Mother while she was laying on the floor in a puddle of blood. UNACCEPTABLE! The acting Director told me they hoped something like that wouldn't happen again. Really......He was not impressive when I met with him. I will say the Nurse [name removed] was great with my Mom, but she is only one person. We made arrangements to move my Mom to a different assisted living residence and moved my Mom out within the week. It took three weeks fyou,''Dancing River is for you! If you care about your family member, consider other options.

It was terrible. After 5 falls in less than 2 weeks we left the facility but still we were charged the full month charge because we didn’t give 30 day notification that we were moving out. We met with several people regarding my sisters care but things never improved. She is now doing much better at home with private care.

I feel that I have an obligation to inform the public about our tragic experience we had at Crescent Park in Eugene Oregon. The reason we chose this facility was they convinced us they were very safe. The guide showed us all the pull cords and alert beeper necklaces and said they had a huge amount of employees . What they didn't tell us was that they were trained to NOT HELP in a time of need. Because of possible liabilities. ??????!!!!!!! So on my dad's second day there, he invited his grandchildren and myself to join him at the weekly prime rib dinner the facility put on. He grew very quiet after he took a bite and I realized he was choking . I tried to pull him up to perform the Hiemlich manuver. Immediately i started shouting for help, there were many employees near by. NONE OF THEM WOULD HELP. THEY TOLD US THEY WERE NOT ALLOWED TO HELP. THEY HAD BEEN TOLD IF THEY HELPED THEY WOULD BE FIRED OR DISCIPLINED. THEY COULD ONLY CALL 911 AFTER THEY ASSESSED THE SITUATION. By the time help came my dad was already brain dead. Taken off life support two days later. He could have been saved. I feel that all should know the truth before putting your loved ones lives in the hands of these people who promise to take care of them. The reality of most facilities is frightful. My little girl has nightmares about her Grandpa. They were planning many more Monopoly games. How can people turn their back when someone needs help.

Watch belongings and valuables. Things tend to go missing around here. Very sad staff would steal from the elderly and vulnerable.

I have a sister in Peachtree and since it has changed ownership it has gone to [Language removed]. They fired everyone that was there, they hired new staff and tge residents are not allowed to talk to them. They have a bus sitting out front that is supposed to take residents places that never moves. They never do anything with the residents I have been there many times durning the week and everyone just sits there. The food has also changed. I think the new manager is trying to save money to impress the corporate office. On Birthdays they use to have cake and ice cream now it is a fruit cup and juice. Please someone do something to help these people.

At this point I would have to give Franklin Park in boerne ONE HALF STAR. That is 1/2 star because it is a nice new place. The staff is very inexperienced. The med aides are not smart enough for the importance of that job. Administration is not available or seem to care. I don't think I would even leave my pets in their care. It has been opened 2 months and almost the entire staff has been replaced. That says a lot.

Mom has front temporal lobe dementia. While the facility is new and looks nice, personnel changeover and lack of training with new CNAs/RAs has resulted in inadequate care. Mom was not being assisted with her showers and she developed a rash which was not discovered by the facility until the rash spread over her entire upper body. Prescribed medicine for the rash was then improperly applied by the staff, and 1-week later the rash became infected resulting in her being admitted to the hospital for 1 week. The layout of the facility on several floors also resulted in Mom being in her room unsupervised for several hours each morning because she was too tired in the morning to get up at 6:30-7:00 am from her 3rd floor room so was unsupervised when all the CNAs/RAs accompanied the other residents down on the 2nd floor for their 7:30 breakfast.

Congratulations to the staff and the three Doctors that own this business, praying they can continue to borrow to keep it open!

Our opinion is solely based on [Removed], owner, part owner, or whoever he claims to be for Peachtree Assisted Living. My family had a horrible experience based on his emails and his conversations with the hospice nurse. Our family member was disrespected by [Removed] as well as the hospice nurse during the last few minutes of our loved one's last breath of life. [Removed] should not be allowed anywhere near an assisted living facility. All other people at Peachtree the residents and employees were the best you could ever have around. The other residents showed kindness & unconditional love for our family member and our family by treating us with love & respect. They understood that our family member had a problem getting to the dining hall but they understood. We are concerned for the staff and residents who have an owner such as [Removed]. We did not know that our mother and grandmother was in rapidly declining health. We had an interview for her admission, she qualified for assisted living per Peachtree. She lasted 36 days! We thought that she would be there for a longer term. My wife met with [Removed] and [Removed] signed the papers to get my mother-in-law into Peachtree. My wife had one check with her that she wrote for $1,425. Thirteen days later I get an email from Steven demanding a check. I had no idea any of the discussions by Steven, Jennifer & my wife about the money. So we exchanged emails until finally it was clear that Steven demanded an undated check in the amount of $1,425 for he to hold in perpetuity. Must have been a big deal since the email from Steven came at 8:49pm on April 23, 2014. Real important! I didn't realize that my family were such a bunch of deadbeats!!! On my mother-in-law's last day on earth, Steven & Jennifer [Removed] tried to control the hospice nurse who is licensed by the State of Alabama to administer morphine to a dying patient, [Removed] "I do not want to lose my license because of a stupid patient and stupid nurse." Thank you [Removed] of Peachtree Assisted Living Facility Owner!

think twice before placing anyone here .. nothing but lies and overpriced

This company and property puts on a false appearance. Looks like it is nice - but once in there with a management leasing person, it is hard sell pressure with phoney promises with high pressure to write the check and sign a contract. Once you sign and are promised services and ammenities, this does not exist. The director is never available. She is always behind closed doors. The building smells. I see dog poop on the carpet by elevators. Activities are non existent for the residents despite the calendar that has nothing but lies and fluff on it. Residents who apparently have been there from previous management company say this new company stinks and lies. They treat us like kids. The van never works. Many people move in but move out. The property on Sims road has many problems with the state of Florida inclusive of a drowning and falls. This property has many falls and injuries. Don't move here