Volante Senior Living

It is very clean, but the staff is very misleading. Once we got my loved one got in to the community the staff said they could no longer care for my loved one, and this was after the evaluation prior to them moving in. I felt it was more of a sales pitch from the staff, than about the care that my loved one would receive.

When my loved one moved in, it had a different name. Without our knowledge, Gladwell was already taking over the facility, but we weren't informed. It was a good experience up until that point. And then all the things they were doing and said they could do, Gladwell would no longer do. Even simple things, such as administering eye drops. From what I understand now, they didn't have the licensing to do those types of things. It was a horrible experience. We felt like we were deceived because no one told us this was happening. Their billing was so confusing. It was ridiculous the way they presented everything. It was a huge mess. The nurses were nice enough to him, and there were no horrible people there. But they were having to get used to the all the changes as well. We've since moved and think of Gladwell as a bad memory.

Our mom was one of the first residence at Grand Villa. She loved it there for many years and really enjoyed being involved in the activities there. However, the care and services at Grand Villa has deteriorated over the past 2 years so much so that my mom asked that she be moved some place else. We tried to resolve issues with the Nursing Supervisor and Director on numerous occasions but did not get really anywhere with them. There is a lot of staff turnover there now also which does not go over very well with many elderly individuals. Very sad to see a place that started out so "Grand" become a place that seems not to take care of their residents as well as they should be taken care of.

Small one bedrooms cost much too high for what is available.

I was not impressed with my tour of this community. I feel like this community is ran like a business. The environment was a not homey atmosphere. I knew this was not the facility for my love.

I already met with [Removed], the Executive Director on June 12 and was assured that these simple requests would be fulfilled: 1. Post a weekly meal menu either online or at the facility 2. Place a bench at the outside entry so that the elderly residents and visitors can sit while waiting for someone to open the door As of July 28, neither request has been met. While these are no where near my concern for my dad's care, they have also been forgotten or ignored.

I will say there is room for improvements in this community. I do have many concerns regarding my fathers care. They have been going through a lot of administration changes, and that is concerning to me. They say they can not force anybody to eat. My father stays in his room all day, and misses most of the meals. The meals could use some improvements, but I would like to see them be more encouraging. The staff for the most part are kind, and friendly overall, but I do feel they are understaffed. Unfortunately I can not recommend this community at this time. Until they make some changes.

I was not impressed with my tour of this community. The appearance of the community was not good. They could do a better job with the cleanliness of the facility. At the moment they are transitioning with a new director, and I didn't feel comfortable with that. The room they showed me was small. I knew from my tour that this was not the community for my mother.

The tour we had lead me not to pick this community. I feel the community did not have the adequate needs for my dad.

Nice inside however they did not give my dad the care he needed. He has a bed sore they are covering their tracks by discharging him from the facility.

Real Nice place high turnover staff and owners

I feel like they didn't watch him as close as they should have. They didn't seem to be very diligent with making the residents use their assistive devices. A staff member even admitted to me that they are very short staffed. When they assessed him they came to the house, and we were very clear from the beginning about the fall risk, but it wasn't a very thorough assessment, and they didn’t seem to take what we had to say into consideration. I think had our loved one had been a little stronger and not as fragile, it would have been okay, as they specialize in dementia. We have had a terrible time getting our money back, and they have been very rude about it. All in all this was not a good experience for us at all. If your loved one is a fall risk this may not be the best choice.

Community Director was resourceful and helpful. Unfortuantely, since they did not have a model to show, instead she showed me a dreary, stripped room. She should have avoided showing me this since it left an unprofessional picture. The facility is very dated and ugly. Carpets are stained and the patients seemed distant. I would not recommend this place. It was depressing. Renovations, i'm told will be forthcoming and will be undertaken for a year.

When we were first there, they had great management, but then the new management came in, they weren't clean, the staff weren't dressed nicely they just weren't proffessional, their shoes would be untied. It was bad. They just didn't know what they were doing, it was horrible. Their staff people were quitting and they would bring in people that didn't know what they were doing. I don't know who owns them now but I know what happened when he was there. Those people are gone. They fired everybody, and brought in new people, after we left. It's a beautiful building and the inside is nice. I would check it out to see what it's like now but that's how it was when we were there.

It's a little less worse than the last place. They just opened so they have room for improvement. Nobody returns a phoen call, nobody gives a damn.

Too much concrete and asphalt. Do not believe we would be interested in this facility.

rooms were old outdate. cabinets and tile old and chipped. no carpet in rooms.

Be AWARE this place only wants your money! What I walked into was our mom and her room smelled of urine, she had not had a shower in over a week (even though we were paying for this care) and there were at least 10 clothing and bedding items covered in urine (which they are supposed to remove immediately). It was HORRIBLE!! The Administration DOES NOT CARE about their residents or families!!! Our mother moved in at the end of August and was charged for the whole month of August!!! And when her health was rapidly declining, they kept telling us they could add on more care for more and more money, when what our mom needed was more care then an Assisted Living facility could give, but they DID NOT WANT to LOSE the monthly renter!!! Shame on them! And when we did move mom into a nursing facility in the beginning of December, they CHARGED us FOR THE WHOLE MONTH!!! Oh and we had to pay the $1500 one-time move in "community fee"! So for our mother living in this facility for 3 1/2 months we paid $13,573.62!! There was NO COMPASSION from ANY of the ADMINISTRATORS!!!! We wanted mom to stay there as it is a nice facility and we wanted her to be well enough, but she was not, and all we got was a COLD SHOULDER AND A FINAL WITHDRAWL FROM HER ACCOUNT!! If your family member is healthy and can be there for a long time, I say move in. BUT IF THEY ARE NOT DO NOT EXPECT THEM TO BE HONEST WITH YOU AND TAKE CARE OF THEM!!!

The place looks terrific, but is understaffed and disorganized. My mother signed up for the VIP care program, and the facility was totally unable to meet the standards they set. Rather than make an effort to provide the care promised, they were more than happy to put her in a lower level of care. The meals are pretty unsavory, as well. Since April, there that has been a total change in the administration. I think that attributes to their less than stellar performance . Very disappointing, and now looking for another 'home for mom.'

Just wanted to let you all know to stay far away from Volante Senior Living. We had an absolute horrible experience! We moved my Dad into Volante Memory Care, and it was the worst experience. Synopsis:*4 falls over 6 day visit*1 fall was reported to Hospice, when wife found him on the bathroom floor and asked that hospice be called, they require all falls to be reported. Volante is covering up falls ,and choosing not to report to Hospice*Volante did not allow Hospice to go in to see their patient* Next shift staff at Volante was unaware that they had a level 3 maximum care new patient in their facility. They did not know he was a fall risk. He was not checked on all morning on Saturday, until wife came in check on him.*Medications were given at incorrect times, and they did not double check that they gave him the correct medicine.* We were told he was getting the maximum level of care, then we found out he would need to pay extra for showers. Overcharged by thousands and gaslighted!