Viva Senior Living

Compared to other locations we looked at we were not impressed with this community at all during our tour. It was dingy, didn't seem very clean, and there was a noticeable smell. It had a very clinical feel, which wasn't the atmosphere we were looking for for Mom. I believe it may have been attached to a skilled nursing facility, which may explain some of the issues we had.

Very disappointed and looking for another home for my Mom. Pricing is unfair and food choices have appearance of frozen TV dinners. Fish dinner with no lemon, tartar sauce or ketchup is unacceptable. I also received abill from one of their assocaited medical vendors wanting payment for flue shots. I could have gotten those for free but with mother was talked into accepting the offer. It cost her $60.00. thats bull

Arbor terrace has lots of activities on its calendar. My mom mostly watched tv. She did some activities but she was not engaged. Most days she had breakfast from around 9 until 11. They would wake her up around 6 am, get her dressed and then put her back to bed. She had a very small shared room. Her walker did not fit in the bathroom. It was pretty cramped for someone who needs help using the bathroom. The staff were nice and friendly, but I felt that it was quite understaffed. I found it to be depressing. The management was a little agressive with me when I complained. The food service guy was helpful. The quality of food was low. No bananas in the entire building when I asked for one. There was no milk on the entire memory unit side. The dining room where she ate was cramped and dingy.

Staff was lacking the director was out on medical leave starting the first day [name removed] was there. The nurse walked out the same day. I don't believe they checked on [name removed] every 2 hours. I think if she was sleeping they let her sleep. There was no toileting schedule as promised. We have not been able to access the reports filed with the state when she was sent to the hospital 2 different times. Room was dirty when we moved her in. No lamp or basket dirty dresser drawers. I would be very wary of recommending this place.

Ask about training staff has received since they hire staff that is not trained to work with pts who have special needs. Get very detailed information on where they will send your love one if they can not work with them. Many times they will not reaccept them if referred out.

Some staff were friendly & competent while others lacked knowledge & training with the elderly. On mom had been transferred to a behavioral center while at Viva for medication regimen evaluation. Once stable was discharged. On Thanksgiving Day we were notified that Viva would not take her back due to possible elopement risk. She was discharged with no place to go. Family had a tremendous hardship

Staff are fine. Food is horrible and activities are non existent. Also no effort to integrate new residents into anything... its a real disappointment.

Staff is not trained to work with visually impaired residents - disrespectful to the residents, loud and spent time on phone talking to boyfriends and children, rude to family members and guests. Food was very good from September to January, but after the new owners took over, the food was noticeably skimpy and poorly prepared. The nurse was seldom available and the Case Manager was disinterested when asked for help. Patient was transported to hospital and left in ER with no assistance.

Everything was fine until my dad passed. Since then we have been completely ghosted. Not a word of condolence. Nothing. Hard to say much since he was only there for 1 day. I will say that the nurse was very difficult to work with by email, though better by phone or in person. Also dad's button was not working until I called in to find out what was happening.

No follow-thru. See staff seem complacent. You must oversee to ensure care is provided as promised.

My mom didn't have a good experience. She was put in a room without a fridge or sink and had two days without a TV. She also ended up with CHF, after I diagnosed it. No one was checking on her. The kitchen smelled awful and dirty. No nurse on the property at night. She was not getting her medicine appropriately. I don't recommend this place for any family members

Think it's probably a totally different staff now . The facility is beautiful . Shame they never got their act together. It was a good location for me.

Mom was at Viva for a little over a month before we were told we had 7 days to find her someplace else because she was a liability. [name removed] visited mom at the nursing home and knew she couldn't get out of bed or walk by herself. He was aware of the care she needed but said he had good staff and they could take care of her; that they were very persuasive. Well they were not. Mom refused to get out of bed and consequently developed a very bad bedsore. She is in the hospital with a wound vac and very strong antibiotics. Very disappointed in Viva.

Not enough staffing, rooms were not be cleaned, residents were not being changed. When I brought it to their attention changes were made for a few days and then went right back to the same behavior.

This is an assisted living facility. We misunderstood and thought when they said they could continue the care as the disease progressed that they could assist in moving the patient from their bed. PT was not started after several weeks following the approval being signed. The podiatrist that treated her was not participating with Medicare Advantage so the bill was completely out of pocket.

Disappointed after moving in due to the inability to be a little flexible and refusing to share information.

There are some really amazing staff however there were some bad apples as well. The marketing exec was a great advocate for Mom but she's not there in the day to day. A few of the CNAs were great but others stole items and ignored her request for housekeeping. I'm not sure I would recommend the facility to a friend

They do not know how to care for people who are a level 5.I would recommend A Place for Mom, but not where my mom was.

The staff changeover was to frequent and employees that were originally there were great. Clothes were missing and he was wearing other people's clothes at times when we went in. Lost 2 pairs of prescription glasses while he was there. For his one year anniversary they upped his cost by [fee removed]. When we first placed my father there we enjoyed the staff and amenities. When a new company came in almost everyone that was there had been replaced or left. We are glad to have my father out of that facility.

I will never send another family member there. Worst experience