Valley Care Management

After touring a few different places, Dogwood Crossing was the only place my step father actually liked and felt like he would be comfortable staying there. The facility is very well kept with a homey feel and the staff is friendly and attentive.

The care they give him. For the most part, they have a good crew taking care of him and them except for a certain two people. Everyone seems to be very friendly and ask if I need anything. They are very hospitable and that is very much appreciated. A couple of my husbands friends went to see him and they were very impressed with the cleanliness and among other things,

I visited this place with a friend of mine who came to see his mother. Facility is well laid out with neat and clean environment. We were happy to see the quality services being offered. Recommended for all those who want quality of life for their elders.

The reason we chose Dogwood Crossing is our family member has more flexibility there / isn't confined to a certain bed or space. For an elderly person going through hardships, it's nice to have that flexibility. And I also like that residents can be checked out of the facility for outings if they're healthy enough. I think they do a good job overall. The facility is clean when I come to visit. And the staff are friendly to me, although they do seem a little short-staffed.

They do a lot with the residents, regarding the activities. They have cards, puzzles and Bingo. We picked this community because, of the location, it was the least expensive, and affordable. It would be nice, if family members could make appointments with the nurse practitioner, for their loved ones.

On tour My wife and I found Whispering Pines to be clean and well managed. [Name removed] , the administrator was an RN there before she took her current position so she has a lot of practical experience as well. The staff seemed happy and engaged with the residents. The memory care area has a nice little courtyard to go into with plants to tend if they so desire. They also allow some of those residents who still have some high level function to crossover into the regular assisted living areas to participate in their activities(supervised). We also got the sense that they are little more laid back (not sloppy, just informal)than other places we have visited. Definitely a contender

My daughter had to take over the search because I ended up in the hospital and we need something pretty quick and from what I have been led to believe this was the only community was an immediate opening. Mom seems to like it here she is doing activities and meeting new people. The staff is very nice very helpful from my understanding. Mom is liking the food no complaints that I am aware of. I would recommend this community

Very nice. Clean. Staff very genuine. Well organized. Big rooms. Plan to take mom to look at this facility.

There have been some issues with my mom and her ability to handle things. Plus she will never be happy anywhere. 1- they had a water main break which caused her to be out of her room for a few days but lots of dryers running non stop. Lots of noise for her. Also they are doing something remodeling inside which is causing her nervous to be out of sorts. She is complaining about cold food all the time. They have changed meal time for 1/2 of the residents and staff aren't as friendly as they were on initial visit. Mom indicates there are no nurses there. All of this is based on my mom and conversations she has had with me.

I had two aides that did what I asked them to do about keeping mom moving and for reason she got a sore on her butt from sitting in the wheel care all the time and than got kicked out of Dogwood in May because it was a grade 4. I would not recommend Dogwood Crossing. It was bad, Nurses would lie to my face.

Visited this residence on Monday afternoon. It's a distance from the I 81 highway, and I am not sure that this was an apartment for my mom. It was a bit of hallway chaos, but it was also late afternoon.

Staff very nice.Rooms clean.Just not quite what we were looking for.

Facilities were not well maintained. Staff was open and communicative, but I would not consider this for my father.

The food offered the residents is awful--devoid of fresh healthy vegetables and fruits. Can't imagine how anyone could survive long on their diet. The staff was pleasant but often non-responsive. Unless there are substantial changes to the organization's culture, I would not recommend this facility.

Although we arrived at our tour we decided it was not the place for our loved one. Was not happy with the location either.

No activities, the person in charge is never available, the staff has very foul language and is mean to the residents. Do not put your loved one there!! My mother hated this place and had to be moved .

Refused my father in law for no reason at all, the administration is so shady, but in the end we found a better and cheaper place to go. Go checkout willow estates before putting your loved one's in this place.

This place is disgusting. There are many flies EVERYWHERE, on the patients/on the food. This is NOT a care facility. This is a facility that will feed & water. I entered and not one staff member said a word to me on either occasion, no one even made eye contact. I wouldn't put my worst enemy in here. I just visited a very close family friend last weekend. I was there 2 different days and saw the "food" they served. The food I saw served- ice cold grilled cheese, tater tots, and some kind of slimy green vegetable poured right out of a bag. Not to be outdone by a playing card sized square of what was supposed to be a piece of fish with some sort of rice. Everything was served ice cold, there is no way to be healthy in this place. My guess is the facility wrote the last post/rating here. Resident daily activity- 1. Get them out of bed in to their wheelchair. Feed them breakfast slop. Sit them in a chair in front of the TV. Feed them lunch slop followed by "dinner" around 4:30pm. Put them to bed around 6pm and start all over again. This is no way for anyone to live or be treated, the staff is NOT caring in any way. I watched how they treated other patients, I want to get my friend out of this place ASAP.

I had a terrible time getting to talk to person with knowledge enough to answer some questions . I called and called. When I finally met with them in person, the administrator was extremely rude to me. I have never had such awful treatment. The interiors of the facility looks dingy and not well kept. Extremely depressing.