Transforming Age

Speechless at how residents and staff are treated.

No good for memory care or dementia. The staff do not engage with the residents-Just the 1-2 activity staff spend any time with them. Poor communication within the staff. Confusion with medications. Poor design for confused residents- elevators required to eat or attend activities. Do not recommend.

We would give all of these categories a 0/ The experience with Heathers Estates was horrible. The woman who runs the place is not a people person. I am glad to be out of there!

There are some improvements this community could make - they could be up to code for one thing. When we moved in our apartment was fifthly and still has not been cleaned correctly. The bathtub has grease built up, the dishwasher does not work correctly, the garbage disposal has rust on it and it could use new appliances. Access from the lobby to the garage, there is no handicapped accessibility so it makes walking difficult. The nursing elder care services are questionable - but we do know they are working on that improvement.

Bad management. This place of Residence used to be top notch. It's run down, carpets are dirty, dogs running around unsupervised. Food is still being delivered in Styrofoam (still, after 2 years). The parking lot and sidewalks are a complete disaster waiting to happen. What happened?

This place is an absolute mess. Horrible management. Food is still being served in boxes to residents (After two Years). The Sidewalks and driveway are in complete disrepair. Dirty carpeting, very run down. A lot of new staff. Many long-time employee's left I was told.

I have had people in assisted living there and times go by I would not recommend this place. I will say they keep it nicer than independent living. The place is not kept up nice at all and the driveway is so bad. I would not recommend this place to anyone at all

My mother was here for respite care. They had recently had a management change when stayed here.They were extremely short staffed so they did not have the number of people they needed. They would not answer her call button immediately. It would take 30 minutes sometimes for a nurse or aide to come. They talked a good plan but the follow-up wasn't there. For the most part the staff was friendly.There were a few who did really good but there were two particular nurses who had bad attitudes, luckily one left. In general it was clean. I think they had issues with their house keeping staff and morale. She wanted to participate in activities but the staff wasn't able to take her sometimes. There was an issue with medication. She is very particular with her medication because has Parkinson's disease..They consistently got her medication time and dosage wrong due to the lack of help.

Older building. Needs upgrades.

Having not been here long, I realize that there is still an adjustment period. There are an abundance of statements/promises made with no follow through. The 'call system' for assistance either does not work well or workers do not care. We are hoping to work things out but are not impressed at this point.

High traffic/noise. No green space.

Did get information on the Rivers and will have to review thls again too.

I went to visit this place because I am looking for a place for my 83 year old mother who, can't remember to take her medications. I walked in and it smelled kind of . . . I don't know, just not fresh. It took several minutes before anyone would talk to me. The staff was just not too friendly. I was not happy.

I am moving my mom out of this place today. She is in the memory care unit, and her care has been very negligent. I would not recommend this place. The floor staff are not engaged with the residents, the directors do not return phone calls. My mother has been very poorly cared for here.

I am moving my mother out of this facility today. The staff are very rude and during the transfer process would not return calls to anyone involved in her care. The aides do not engage in patient care, but sit in the back room on their cell phone. Do not consider this place unless your loved one is completely independent.

Terrible place. Filed 2 claims with mn department of health. Be careful Management and nursing staff terrible as well as food. No consistent staff or management. Would never recommend anyone's love one to be there. Didn't give my family member correct medication for weeks and ordered hundreds of dollars of meds that they didn't administer. Moved my love one into a wonderful new facility and they were shocked with the over ordering and lack of administration of medication My family member endeded up in hospital because of lack of meds. So sad ....beware

Went to find help for my friend and found three helpers sitting and reading on there phones. Why were they not helping people that live there? They just leave people and not help people that need help.

They are very intolerant of Service Dogs!

The most aweful mgmt for a company that says the are NOT FOR PROFIT!!! Was told by their director. .these so-called residents are CONSUMERS!!!!absolute price gouging...overcharges for absolutely everything... it's an absolute joke of their description of this place...my mom has had filthy carpet...so called cleaning service...I've gone back in after the cleaning...floors filthy!...disgusting....originally had delivery tray for breakfast because my mom didnt want to have to dress for breakfast..now...they charge 124.00/ mo...cant even give nice dishware..."styrofoam"...for what she pays do you think having respect for their residence that they would make it enjoyable????!!! Pathetic....I could go on and on...its not right...

The Rivers is not the place to send your parent who needs memory care! My Dad who lives with my Mom who has dementia had a horrible experience living at the Rivers! The lack of care, response to emergency , medication mismanagement, poorly trained staff, lack of activities, amongst constant flu quarantines made this place a living hell for them. They were over charged for services they didn't even receive. We had to move them after 4 months.