The Opal Senior Living

We have had a horrible experience with this facility on the assisted living side. The care is very minimal, the hygiene care is terrible if your loved one needs help with bathroom needs. Yes the staff has been there a long time, but they also have become very complacent in their jobs and it seems they are above reproach with any complaints. I would never recommend this facility for your loved ones care. There are way to many options out there to give this facility the time of day. I normally do not give bad reviews but I do not want another family to go through what we have with the unacceptable care our loved one has been given. They also do not keep the residents rooms cleaned and the bathrooms are not kept clean. A very unsatisfied family.

this place is awful I would not let my dog stay there the food is worse than jail food it is straight out of a can it is very cheap the place smells bad and they have nothing but housekeepers there pretending to be nursesI would highly recommend that you look elsewhere for more suitable care for your loved ones as this place is not fit for any human to be treated like that

This is a real disgusting place to live. The rooms are disgusting and they reek of a foul odor. The staff is underpaid and definitely unhappy with their positions. The owners are money grubbing green eyed monsters who will not put the money they get from the elderly back in to the facility.

My mother lived here for about 1 1/2 years. I found the cleanliness declined but more importantly the supervision of residents declined dramatically during that time. Some residents were aggressive and left in supervised. [removed] Needless to say we found a new facility and would not recommend this place

Turned in our 30 date notice to vacate the facility within a week and a half. Food is fried or frozen, cold, and eating times are not conducive to anyone. Breakfast is at 9:00. lunch at 1;30 and supper at 5:30, however the residents are asked to get to their tables an hour prior to that. Service in the dining room is terrible, never mind they don't even fill up the condiment trays at the table. My mother never had anyone approach her about changing her sheets or wash her clothes. Getting them to empty out her commode took over 10 days before they finally got a system that wasn't at 4 or 5 am in the morning or not at all. Then we had to instruct them to WASH out the commode bucket. I could go on, however it would be more of the same I spoke to them about these issues daily. I never raised my voice even though everything I'd been told about their facility was not entirely true. Paid for the month of OCT. and will bring my mother home with me until her new place is ready.

I have had a difficult time with billing. Many incorrect charges and long time to fix-still in process. They cannot seem to keep staff-are short staffed routinely. This leads to many problems-from delayed med distribution to dirty bathrooms to slow meal service. They charge a lot for any extra service. They allow smoking on patio for residents and staff smoke outside side door.