TheKey

The initial people that came in with Home Care Assistance did a great job selling the service. However, they didn't have enough staff to handle their client load so they subbed out nursing staff. The lady we got fed him and made sure she got him from point a to b but she watched TV all day did not engage him in any way. I also noticed one day that she pulled him up by the seat of his pants, I just thought this was really inappropriate. So I called to complain and get someone else out here but I didn't hear back from them for weeks. So I had to terminate the service. I realize they were short staffed but they are still responsible for holding up their end of the bargain. I am not satisfied at all.

I engaged with HCA primarily for the in home care of my aunt, who is highly functioning with dementia. I was told that for a 24 hour, 5 day weekly schedule we would most likely have 4 caregivers (three shifts and one floater). Over 10 weeks we had 15 different caregivers, even though we went to a 12 hour, 5 day weekly schedule after two weeks. Those care givers had widely different levels of skill, experience, and commitment. There were three that I would describe as having all of the key caregiver qualities: skill, care, a sense of responsibility and dedication. One caregiver took my 90 year old aunt on a walk in 30 degree weather without a hat or scarf or gloves, I am convinced in order to fulfill the exercise requirement. I went with HCA primarily because of their cognitive therapy program. They did not start that program with my aunt for well over a month (they told me because there was a patient evaluation and training to be completed, they told their caregiver it was because they didn't have the materials available). They were more then 20 minutes late 4 times in the first 12 days of service. Two of their caregivers fell asleep on my couch while my aunt watched television. In short, I think this agency has a good program but does not have a staff of caregivers to enact that program in a way that is beneficial for the person who needs care.

I was having a surgery and I needed an in-home caregiver for 24 hours to assist my husband. The man they sent showed up a day early and he even parked in my garage which I thought was a little presumptuous of him. He came back the next day and he was very sweet and compassionate. The caregiver was unfortunately, not feeling physically well and was not in a good condition to take care of my Husband. Instead of getting the rest I needed from my surgery, I had to take care of two grown men. The man did sleep in our house and by the time he got up I had already showered and clothed my loved one. Then, he decided to ask me for a cup of coffee. At that point, I asked him to leave. The agency was not a good fit for us and I would not recommend them to other families.

I don't know how they can command the amount of money they charge for all the things they did not do or did not know how to do. We had care givers that would fall asleep on the third shift when they were supposed to be making sure my husband did not aspirate while sleeping, they would be watching T.V. with my husband leaving me to do the housework even when I asked for their help. They did not respect our property.

Very disappointing experience. From first day of caregiver services through refund, I would never recommend 123.

After booking Home Care Assistance for my loved one , a week later It had went out of business.

They did show up on time, but one of the people they sent clearly did not have the skill level of a CNA. They didn't even have the basics of toileting, and cleaning. The agency didn't seem to have our needs down very well. We parted ways with the agencies. I wouldn't recommend them for anything but companionship. I am giving them the one, only because some people came out.

There were some issues with reliability. I found that the caregivers were unprofessional. I didn't like the sales presentation or the pressure. They kept a binder of communication that was supposed to stay in the house, to keep time and what was done during the day, and the caregiver was taking it with her. I never really knew if I was paying for the right amount of hours. Really this was not a good experience.

Caregiver stole from my mother and no police report was done. Owner just paid me off and theif continued to work there.

I was very unhappy with the Home Care Assistance caregivers they are slip-shot, unprofessional, just walk-in the house, milling around the house not staying in the room where my mother was even no shows with no one to replace them. All the caregivers they have sent just did not follow my instructions. One was bossy, mean to my mother and my mother did not like her. I stopped their service and I have worked out things on my own. My mom is now living in my home with a live-in nurse who cares for my mother 2 days a week and my family and I take care of her the other days. I would not recommend this company to anyone.

Many caregiver late arrivals, early departures, and missed shifts with days of advance notice. Look around. Other services provide guaranteed uninterrupted coverage with ultimate safety in mind.

No one here seems to no anything about home care at all. rude staff and very unorganized. Seem to not have inkling as to any dementia issues or care plan for same. Horrible experience here