Sunrise Senior Living

My family’s experience with Sunrise of McLean Village has been exceptional. The facility is great and the staff are caring and passionate about helping take care of the residents. Credit goes to [name removed], the Executive Director, who has hired outstanding staff. Together, the staff and facility create a really positive atmosphere. My kids really like visiting too because they can get a bag of chips, play ping pong, and play in the courtyard. They (and my mom) also love joking around with Ash Nabizad with sales, who my 5 year old wanted to invite to Christmas. I have no complaints!

Living far from the facility, I really liked the communication from the staff. My dad was not able the express himself well in the end and the staff was great with updates and keeping us aware of anything we could provide to make his days nicer. My dad was previously at another memory care facility in the area, where surprisingly they treated all the unfortunate quirky of this conditions as impositions and hassles, whereas Sunrise of Hermosa was very kind, professional and understanding. It was such a treasure to have found a place that really knows how to care for their residents! The only negative had nothing to do with the care, which was amazing. The accounting staff is not very good. It was difficult to actually speak with the personal. More than a week of daily voice messages were never returned. This happened several times. Finally had to resort to speaking with the director on multiple occasions. The billing was easy if nothing changed, but when refunds were due, due to extended hospital stays, it took MONTHS, and the assistance of my accountant to get the issues resolved and the appropriate credit applied to the account, only to have the same scenario happen a few weeks later. The fact that the corporation accounting happens off site and depends on timely and accurate info from the individual facility definitely complicated the process. The director was very accessible, but the system had flaws and required the payee to catch the over billing, which happened often.

I would definitely recommend this facility. The staff are excellent! From what I've been told, the food is not always great. They have tons of activities for the residents to o participate in.

What I like most is that the staff are very friendly and communicate monthly with me. I don't like how expensive it is, of course.

I am a new resident. Have been here for about a month and couldn’t be happier. Anything you need they have for you with the great staff and everyone here to give you what you need. I can everything on my own time and don’t have to worry anymore.

Wonderful staff, feels like home, nice sized-rooms, friendly, clean. I would recommend to anyone.

I have visited many communities but Sunrise of McLean village is absolutely beautiful and amazing staff. Sunrise of McLean Village has made me feel welcome everytime I walk through those doors. Glad to be apart of this family.

As it turned out, the initial choice in memory care for our loved one was not the best fit. Enter Sunrise at Canyon Crest. Their incredibly supportive team (all staff!) anticipated needs to provide a thoughtful transition. The change in our loved one’s demeanor was palpable from day one. She is now thriving within a shared community that provides a safe, stable and nurturing environment through consistent care and communication, and where she is living her best life.

The Director’s style is positive, concerned and responsive; His leadership and responsiveness to family concerns is reflected in similar attitudes by the entire community. Nursing is well-organized and responsive, with some outstanding individuals. The front desk is courteous and pleasant. The aides in the Reminisces memory unit deliver conscientious, consistently good care of our mother.

The front door staff is so welcoming and friendly to both the resident and families. The meals and serving staff makes everyone happy with the choices. The front courtyard is a great place to have family and friends easily gather and visit.

Wonderful facility in a good location! Large rooms, high ceilings, lots of big windows provide more space & light than competing communities. Tour was thoroughly informative

Amazing staff. They treat you better than family. Couldn’t have been more helpful when our grandfather passed.

We are so glad we moved here when we did– almost 4 years ago. Great food, wonderful activities, the people are interesting and very friendly, and the Staff is exceptional! It is a beautiful campus, and we all love the gardens and landscaping. Sometimes we feel like we are living at a Resort.

I have had a great experience at this facility. The were very helpful on the tour. I was impressed with everyone who greeted me.

I loved in 6 months ago. I am retired and healthy. I met a special person here. I enjoy the outings and music.

The girls at the front desk are kind and helpful. [name removed] is incredible. I met a significant other when I moved in. We since have a wonderful friendship. I enjoy the outings and activities.

Very happy with the facility and staff. Definitely a family atmosphere. Did not seem to be a lot of staff turnover. We have cameras in her rooms and then you can see for yourself that the staff does take good care of her when you are not there. I highly recommend using cameras.

As a tenant of Lakewood Estates Retirement Residence, I must commend the exceptional service provided by Brooke, the sales manager. From the moment I first toured the facility, Brooke went above and beyond to ensure that my transition into retirement living was smooth and stress-free. Her warmth and professionalism immediately put me at ease, and she took the time to address all of my questions and concerns with patience and understanding. Brooke's extensive knowledge of the residence and its amenities helped me feel confident in my decision to move in. But what truly sets Brooke apart is her unwavering dedication to the well-being of the residents. When a sudden storm caused a power outage in our area, leaving many of us without electricity, Brooke sprang into action. She coordinated with local authorities to ensure that essential services were restored as quickly as possible, and personally checked in on each resident to ensure their safety and comfort during the outage.

From the minute you meet [name removed] in Sales to the wonderful coordinators and caregivers, you will feel a wonderful, loving and caring vibe. It is genuine. We are so lucky to have my mother's care in their hands. We were able to take a wonderful month long vacation. We weren't sure we should go but Sunrise encouraged us to go, saying Mom will be just fine. And she was. We feel like we've gotten our life back because of Sunrise. The facility is great. They encourage feedback and are very data/metric oriented as a means to facilitate continous improvement. Stop by for a visit and see for yourself!

I’ve been here almost 2 years. The Jefferson offers such a wide variety of opportunities for individual enhancement. The food is extraordinary, the staff is caring and attentive and makes the adjustment coming from your own home possible.