SRI Management, LLC

She doesn't get her meds on time. They don't answer her call bell. They rarely clean or do laundry. She has had to put clean sheets on the bed by herself. She hates the food and often makes something in her apartment.

If a 0 was an option it would be my choice. They do not do what they say or promise you and their staff steals the patients property. The management was dishonest and uncaring. It's bad when an EMT calls you at 3:00 am and says get your mighty the H out of here they are not caring for her. They left her sitting the first day bed bound in the dark and nothing to eat all day. They stole her large wheel chair that was ordered for her. Stole her blood pressure cuff that was mine, stole her blankets and were over all a horrible place. When I brought her up from the lunch room a roach fell out of her hair. Zero is what they deserve

Not what I expected. Several residents from mental health. One ran the wheelchair into me. Lack of help.

The people who actually do the caregiving for residents are great. However when you have to deal with their corporate office be prepared for helpful staff who are all about money. No compassion or grace given after loved ones dies and the spouse can’t manage her affairs. It has taken about 2 months to get affairs in order and they have been paid but bc they kept sending pymt to the acct that had to be closed they continue to charge nsf fees even though I have made sure bill was paid.

Let me just give a list: We had a signed “All Inclusive” Contract. They changed these conditions without informing us. Never received notice. They stated that it was mailed but could not provide a copy of said letter. They added $[fee removed] worth of “enhanced” services. Imagine getting that bill. They insisted that our Mom needed a wheelchair. No problem, we got her on asap. She fell out of this wheelchair and broke her foot because they just left her sitting in it. Bedsores started after she broke her foot. All of her clothes and linen disappeared, despite the fact that her name was on EVERYTHING. We were charged incontinent supplies for several months after hospice took over and was providing those items. They started giving her and charging for protein shakes without informing us. They started puréing her food without a doctor’s consent or informing us which led to a system backup. She ended up in the hospital because she was throwing up feces. This is just a small list.

I had a good feeling when I first scheduled a tour with Harbison Shores. The person in charge of tours seemed friendly and knowledgeable and the price in respect to other facilities in our area seemed reasonable. I never met with the director until the week before I moved my mother into the facility. They all assured me that they would assist with the initial move in day since that was one of my biggest concerns. When it was time for me to leave no one helped at all. My mother kept trying to follow me out and I didn’t know what to do. It was heartbreaking. I was in tears. I had to knock on the directors door and at first was told they were in the middle of something. She just told me to go and my mom would eventually understand that this is where she lived now. I couldn’t believe it. I just wanted someone to help create a diversion to help both of us. After that I decided to just befriend the nurses as much as possible. I came frequently at all different times to try and track her level of care during the day and evening. One of my biggest concerns started when mom’s clothes were always missing. Now, I completely understand that dementia patients take things that don’t belong to them. The thing that made me upset is when I would try to take mom out and ALL of her shoes were missing. I had to take my mom to TJ Maxx with no shoes on so I could buy more. As far as activities were concerned there didn’t seem to be much effort to help entertain the patients. Most days they were all herded into a movie room for hours on end. Several of them would look and me and say how thirsty they were but no one was ever around to help give them a cup of water. Whenever I would walk around I could never find anyone(nurses or aids). I was always told they must’ve been in someone’s room. It was very frustrating. Only one nurse ever seemed to be helpful. My mom fell twice at the facility in a six week period. The second fall associated with a seizure put her in the hospital for 6 weeks. She never recovered from that. She is now in a wheelchair and can’t eat on her own. I asked to see the video of the incident but when I came to see it no one that was there including the director knew how to work the equipment to view it. In general, the food was often so tough I could barely cut it for my mother. It also frequently smells very bad in the facility, like urine and feces in the common area. Again, I know that this level of care is challenging. I just felt that beyond the initial sales pitch the level of care was sub par.

Cleanliness - very good, friendliness- very good, activities, and dining - wasn't there long enough to evaluate The sales person - very good The clinical intake worker - has absolutely no clue what's going on - not sure she knows what dementia is The director is also clueless, brings his dog to interviews, and not very truthful .

This place could be great, but it is obvious that the owners do not care about senior citizens. The food is terrible and the residents keep complaining but nothing changes but instead grows worse. They allow teens to use the pool and exercise room, which causes the residents to stay away. There is a lack of caring response when complaints are brought up.

I don't recommend!!! First of all, they lied about their services such as: No hairdresser No podiatrist No Doctor My mom has had one shower in almost 2 months They don't help her with bathroom They have not changed her sheets at all Room gets cleaned once every 2 weeks All of her personal items have been stolen Most of her socks/ underwear are gone and some clothes They leave her in same pjs/clothes for several days because they don't check in her to help Their food is awful and they usually only get a small plastic cup of water or koolade 3 times a day. She's lost 25 lbs. They charged her account for meds she doesn't take. I have to pay because she doesn't have prescription coverage She's paying almost [removed] per month from savings for nothing

1. What I liked most about the community was the friendliness of the residents. They always made you feel welcome in the dining room 2. They could improve on their staff response to the light system. I had multiple falls and felt I was made to feel like I was falling on purpose! I left because I was unhappy there.

Horrible!!! only put your parent here if you are discarding them. The Management is horrible, staff is unqualified. Place is not clean. smell of piss every, rooms organized not clean just removed my parent, the dust and dirt on her stuff was so bad you can write your name in it. residents locked out of there rooms all day. everything you send them with will disappear in 24 hours, never to be found again. poor medical attention, i removed her yesterday and taking to emergency room today. was not notified of large mass on stomach. will be seeking legal assistance and filing a state complaint. STAY AWAY FROM THIS PLACE.

As so many others noted, this place should be ashamed of itself. The facility itself is beautiful but its run beyond poorly. Constant problems with medication and food delivery. Poor seniors don't get to eat because the staff (or lack thereof) forgets to bring them food. I've had to beg for meals four times just in the last week because they forgot to deliver to my parent who is on Hospice. Medication delivery is a nightmare. Every single day its late - sometimes VERY late, sometimes not at all. Nobody is ever around so when we look for a med tech to get the pills, the hallways are barren. Calling the facility after 5pm or on weekends is useless. They NEVER answer the phone. The "panic" button residents wear around their necks go unanswered for 30-40 minutes or more before someone comes. Its absolutely ridiculous, despicable treatment of our beloved seniors. And its expensive so they have some nerve providing this disgusting lack of care. I have a long written list of detailed issues s

I didn't feel like my father was in a safe place. He had several accidents that required emergency room visits. The last incident there was an issue with the facility director lying to us.

The feedback is not positive. My mom developed a stage 4 pressure sore which was a direct result if the staff letting her sit to long in her wet depends. She arrived at the facility on [dates removed] we were treating her sore. We were finally referred to a wound clinic and were told the pressure sore was too large for them to treat. My mom was admitted to the hospital on [date removed] and had major surgery on the wound [date removed]. She was hospitalized for eight days with a wound VAC from there. The story goes downhill as we had to transfer her to a variety of other facilities for her continued treatment and she passed away on [date removed]. Needless to say myself and my family do not feel good about the care received at The Glen.

Unfortunately, our experience with Fields of Florence was so bad that our loved one was moved out of the facility in 30 days. Too many empty promises and disappointments with subpar food, mediocre care, and insensitive local management when it came to our legitimate concerns. We will never recommend Fields of Florence to anyone. They need to tell the truth at the start and keep the promises they make to new residents and their family members.

The cleanliness and the staff would get a 0. Awful! Don't send people there. What they could improve on would be Cleanliness!!! My mom's room hadn't been cleaned for weeks, if not longer, and smelled of feces. They tried to argue that it was checked after I complained and was clean.

I was so disappointed in the care. [name removed] moved into the facility in October and fell out of bed 4 times in a 2 week timeframe and was taken to ER. His wife [name removed] felt it was necessary to ultimately hire 2 people to stay with him M-F until he went to bed. In December he suffered a foot injury and since he was on Hospice he was not taken to the hospital since the injury was not related to his dementia. It was horrific looking. I came for a visit the end of December about a week before he passed and spent many hours at The Glen and we barely saw any personnel. In a 5 hour timeframe only 1 person came in to check on him one time. Activity- all of Memory Care patients were wheeled to the TV Room to watch and listen to music. The staff just sat and visited with one another. On [date removed] the Hospice felt it necessary to order Morphine. It took 48 hours for the med to get to the facility. Unacceptable. I understand that the medication was ordered by Hospice but he was a resident of The Glen and there should have been follow up by The Glen. We asked several times to no avail. Basically like The Glen had washed their hands of him now that he was on Hospice. As [name removed] became weaker and despondent I asked a staff member about the tremors his body was experiencing and she replied"That's death. Very insensitive and [name removed] the wife burst into tears. I do want to point out there was one staff member that was exceptional. Her name was [name removed]. Overall the [name removed] experience from beginning to end was a very expensive nightmare.

Had a grandmother move in 7 weeks ago. No hot water in shower, she wasn't given garage key, still no mailbox key. I've never seen a worse run retirement home. We have discussed with on-site staff last 7 weeks to no resolve, lots of excuses. Going to DPH to get the situation resolved. Avoid it!

My mom's experience was pretty bad. Frequent falls and multiple trips to the ER. Not nearly enough staff to handle her care much less the others.

I will NOT recommend this place to anyone. Very nice facility, but very poorly run. Honestly buyer beware. They have top down management problems and very poor supervision. Till they are replaced nothing can change. My only advice to others is don't put your loved one in there.