Sonida Senior Living

We were not even here 24 hours - it was the worst experience. There was poop on the toilet seat, the lightbulbs in the room did not work, they hung her tv and it fell off the wall and nearly knocked her out. I visited the next morning after moving her in at 1030 and they had still not fed her breakfast. I would definitely not recommend Whitley Place.

I did not have a good tour experience at The Remington at Valley Ranch. It was very institutional feeling and I just got a creepy vibe. The rooms were old and tired and needed some major updates. It is also not in a very good location.

We did not have a good experience at all. The executive director at the time wanted to have a meeting and she proceeded to tell us how our mothers care increased after 2 weeks which would increase the cost dramatically which was not needed. They were not able to tell us why the care needed to be increased. They had a whole calendar of activities that they said they provided but they never happened. All of her clothes as well as her dentures went missing and when we went to move her out, we found out her medications had gone missing. They had a ton of turnover of staff, there were new directors every few months. After we moved her out we kept getting billed from the pharmacy and we were not authorizing the refills. I would never recommend them to others looking.

We had a horrific experience at this community. This community called me to pick my loved up about a day after I dropped him off for respite care. There was a lot emotionally that this experience caused. I would say to stay away and not even consider this community.

I would want people to know if your loved one has any mobility issues, this is not the place for them. It is for able bodied people with memory issues and nothing else. The facility is beautiful and all of the people are so nice, but during check in they forget to tell us major key details, it was chaos. I had sat there and gone over a care plan with them the Friday before for an hour and then on check in day they pulled me back in and started the whole care plan again, so they must have lost everything we went over. The whole thing was problematic. I had told them that she was a big fall risk and that someone needed to be watching her very closely. The toilet in her room did not have railings or anything like that. She ended up falling right away (3 times actually) and the last time she hit her head and went into the hospital. After she got back, we ended up taking her out right away. She had a massive bruise on her forehead and they tried to cover it up. It was a terrible experience. We got a refund.

My loved one was there three weeks and there would be phone calls in the evening due to my loved one falling. The night shift wasn't attentive after the staff put the residents to bed. The day shift would move the residents out to recliners for the staff to watch the residents closely during the day. The office staff lost my loved ones hearing aides and batteries for the hearing aides on the first day.

Some of the staff have left from what we found out, and they had been excellent. Do not send your loved one here. We have gone through one of the worst experience in our life. They told my loved one that my loved wasn't worth taking care of., due to the medical conditions. The end plative nurse suggested we get hospice and that our loved one was transitioning to end of life. After going to the hospital my loved one was save. There was one caregiver that saved our loved one's life. I would never recommend the community to others.

A lot of times the house keeping would not come in and help clean the room, the staff members were not friendly at all. One example there was one woman that was very controlling, she came into my room late at night while i was asleep and took my blanket off my bed saying i could not have an electric blanket, which i was never told about. She took it with her and i never saw it again. It was very expensive to live there. Sometimes they would forget to bring our loved one breakfast, or if they did bring food they would bring in hours before they would wake me up so it was cold.

We did not have a good experience at Cottonwood Village. My loved one was still pretty coherant and it was just not a conducive place, he needed more stimulation and more things to do to keep him occupied. A lot of times I saw people in wheelchairs just sitting there. He also was not clean all the time, I saw him quite a bit. The workers seemed to be in cliques and not caring for the residents. I tried to call here many times and it was extremely difficult to get someone to answer the phone, when I would be transferred it would never be answered. I would not recommend to others.

The food is not good and was not accommodating for my mother's diet. My mother used to walk around the building each night before bed and one time smelled gas and we reached out to the maintenance team, who didn't respond to the request. The fire department ended up finding their were some small leaks in the kitchen. After this happened, Carpenter's Creek evicted her.

Clinical staff is completely incompetent. If you have a loved one that can not advocate for themselves, I would strongly reconsider. I give this facility zero stars.

The staff at The Wellington is very inexperienced. They are very difficult to find in the community. I have nothing good to say about this community. The care was terrible as well. The last meeting I had there was with several staff members and medical professionals. Towards the end of his stay, he was receiving governmental assistance and the state informed us that they were no longer working with The Wellington because of the number of complaints from families.

Run away as fast as you can. They will say anything to get you in. And once in watch out. During the lockdown I was told the help was coming in and visiting the residents. Asked my father and said would just drop off food and leave. My father called for help once because he wasn’t able to get out of bed. The aid came looked at him told him it wasn’t his job and left. I had to hire a private CNA to go in and check on my father because I wasn’t allowed in. When she brought my dad out informed me room was filled with dirty dishes, bed unmade and stunk. Upon examining my father we realized he had taken a terrible fall and called an ambulance. He never went back.

Horribly understaffed - what staff they do have are outside smoking. food is always cold and residents sit forever before they are served. Major bed bug problem

My 96 year old grandmother had an awful experience there. We had to more her after six weeks. Another resident ransacked her room and then the staff couldn't find her. When we got there, we found her sitting in the dining room shaking and the resident who ransacked her room was sitting next to her. It was very disappointing. Then the doctor discontinued a medication and the staff continued the administer the medication for an additional four days. After that, she had pink eye and the staff didn't provide the cleaning or treatment ointment as directed by the doctor. In the end, the community did refund our money at 100 % to resolve the situation. It really was the worst experience that you could imagine would ever happen to your loved one.

They really don't know anything about dementia. My husband was too active for them to handle. The residents there all seemed sedated with their heads hung down sitting in wheelchairs.. They told me not to come and visit him. But after two days I went to visit and they sent him to the hospital after I told them not to send him. The staff were not trained at all. Then they refused to accept him back to the community. I contacted the administrator by phone and email but she never got back to me. They also charged me for the community fee and three weeks three even though he was only there for two days total. The was a terrible experience for us.

My mother, [name removed] live in you facilities for 3 years. The week that she died, [name removed] allow my sister’s and brothers to cause her pain. My sister was giving my mom pain meds every 4 hours and she was supposed to have every hour. My sister wanted my mom to be in pain. They were upset because they thought she wasn’t going to leave them any money. I just loved her so I was trying to protect her and I was the only one they was there to protect her and [name removed] allow them to keep her in pain. [removed]. The kitchen is deplorable also the health department needs to come in a shut it down

The Harrison occupancy rate was relatively high for the past several years. Since Crestwood senior living closed it’s doors, and now those residents are coming to The Harrison. The Harrison has increased their rates 25% on 1BR. It makes you wander how concerned The Harrison really are for their residents to Jump rates overnight 25%, on residents. Some residents can barely afford private pay room rates as they are before the this increase. They aren’t a Medicaid facility so after they take all your money the resident has to find a Medicaid facility somewhere else.

This has been the worse experience!!! Their staff bully the elderly, screaming at them, very rude and inappropriate behavior! Never kind. Client are afraid of several of the staff. When I addressed the issues with Chrystal, I was dismissed with no resolution and incident was put back on the resident only trying to defend herself. Not acceptable! That’s abuse of the elderly. Several residents are overcharged and takes months to get resolved as well ! Horrible facility in my opinion. Don’t let your loved ones reside here.

I was a guest there many times. staff members in the office will not come out and help caregiving housekeeping or kitchen I have seen housekeeping moving beds and struggling and one member of the office did not come out and help them I see the kitchen manager only one working on ever weekends I heard they don't pay good I always see care members on their phone they seem like they don't have enough help and housekeeping ,kitchen or caregiving .I think there is no teamwork there management stays in are offices they don't care about the workers they don't help out and don't know how to do their job . The human resource is no help to anyone they tell you what you want to hear when you go in.