Solera Senior Living

I did not like this community. It was so sterile and unfriendly. It was so clean that it looked like no one lived there. We had a great tour and a lovely tour guide that was amazing.

Very little that we were told about this place was true. We spent 8 months at Modena. The facility is very nice. The problem is the management. It is understaffed and the staff is poorly trained. Often waited an hour to get a meal. The general manager does not like to be questioned and will retaliate if criticized. She lost half her office staff in the first 6 months and the caregiver staff is like a revolving door. An LPN is in charge of care and medication. The inconsistencies in how this was handled is the major reason we left.

They absolutely have amazing move in discounts—because their so-called nurse(who is no more than an LPN) and executive team refuse admission to anyone who actually needs help! As a result, this place is empty. When it became time to evaluate my parent, the nurse refused to see him, she refused to speak to me, and she refused to contact a nurse or a Dr. who has his case history. No one with any authority would even agree to a conversation with me. I spoke to their moving partner, Mike Gallagher, and he said this happens to alot of people! They lied and said that the state had regulations prohibiting residents with wounds (my parent had no wound, he had a skin graft). I called the state, this statement about wounds was a blatant LIE-the only thing the state worries about are pressure sores and he has none! Please note, they had my money and still refused to do their due diligence. A total of THREE other facilities have accepted him. Steer clear of this place!

Place is pretty but the care is NOT

Daylesford's Dementia Ward is located in a basement. A highway passes in front of the facility. Management favors a "one size fits all" approach, without exception for individual circumstances.

If you are reading this ...RUN from Daylesford Crossing! This facility is the absolute worst. There is a saying, "You can put lipstick on a pig, but it is still a pig." That is this place ....it looks nice on the outside but the management should be ashamed and to be honest not sure how they still operate with all of the violations and non-compliant activity that goes on every day. We had a loved one there briefly...thank god. They lied, staff and aides are not trained, they gave our loved one the wrong medication and we had complications. Good thing that was all... we got out ASAP. They have people call out all of the time and they do not fill the shift, the residents suffer. Mismanaged, cheap, not compliant, residents suffer. Someone is making a lot of money for terrible care and service. Hopefully word continues to get out because this is not right.

In the dementia ward, in a basement beside a highway, I feared traffic pollution could cause negative health consequences. Management failed to organize certain essential personal services.

Don’t believe what you see in the pictures and fancy descriptive language about Daylesford Crossing. My friends’ elderly parent was left on their own for two nights in [date removed]. Staff delivered the dinner, which was still covered the next day. The resident slept in their clothes & had urine/ feces throughout the apartment the following morning. Can you IMAGINE? We have documentation as well as pictures. A letter was written to the owners and upper management without any response. We asked to find out who was on duty; they said, “We will look into it and get back to you.” No response back. This is not the first incident. Just one of many. They are paying more than [removed] a month for this kind of care, or more accurately lack of care. This resident requires a high level of treatment, pays high additional fees for this care and on a regular basis does not receive it. We consider this abusive behavior by any standards....again~do not be fooled by the chatty tour, falsehoods about care and friendly promises made by management.

At first I was interested, very impressed. Once I spent time I saw start Qwen the woman can not related to the storage key. She fabricated a story of notes passed to the residents, which never happened. She should have just said she didn't have large gloves for the nurse. Memory care ran out of all sizes of the gloves. The Nurse direct or did not have psych consults to fill out so the residents just [Removed] one to one. I reported it to the police first hand. Thanks again for the help and support. I would not put my mother in memory care, it is too big and too far from the nurse. Hope this helps.

The concierge is in attentive with Apple iPhone buds, then the memory care doesn't use gloves , the activities are great. I believe the upper management stays in the office and is not active with the people. Front desk security at night is nice. The value is too high and you have to pay 3000.00 for carpet when you move out. Not a great value at all. The food can be good or bad depends on the meal. This is what I have observed. Some moved out already after not staying very long, a declined couple. I noticed some are on the wrong unit. Thanks