Solera Senior Living

The management team does not strive to improve their responsiveness and communication with residents and attend to the needs and concerns of the community. There is not a diverse range of activities offered to residents that are engaging, stimulating, and cater to a variety of interests. It's a cycle of repetitive and mundane activities. The activity director to does not engage with residents to foster a sense of connection and create a welcoming and inclusive environment. There have been many complaints about the food quality which has never been addressed. I would not recommend Hunter Woods.

I have been a resident at the Artisan in Hudson, MA, since their opening. In that time I have witnessed many physical malfunctions (i.e., heat, lights, etc.) a rent increase of 6%, and an attitude from kitchen staff that they don't have to match the food with the description in the menu. WE ARE PAYING FOR A PRODUCT DESCRIBED IN THE MENU; THEY ARE NOT DOING US A FAVOR BY SUPPLYING IT. If you enjoy being subordinated, this is the right place for you. Tonight I ordered a dish descried in the menu as containing 5 scallops...it came with only 4, and I pointed the discrepancy and was told they did not intend to make good. If they ever do produce the missing item I will tell them what they can do with it.

Mom and dad have been residents at Edgeworth. Gradually, care quality and overall management got worsened. Nice building but rest is terrible and new executive Director is unresponsive to the needs. I do not recommend this community.

Endless problems with internal and external communication, follow up, hygiene, day to day care, staffing, training, you name it. Going on two years now of almost constant issues, and endless assurances that they will improve. They don't. I have lost hope.

My mom has been at Plush Mills for over two years now. As an independent living resident, she loved the socialization and staff. I was able to meet many of her friends and was happy that she was happy. In [date removed], she moved to Personal Care due to progressing dementia. Although she remains very active, Plush Mills has been unwilling to communicate with me to provide the things that had made her happy, even excluding her from seeing her old friends. In trying to understand and work with them, they threatened to ask my mom if I asked them any questions. I think Plush Mills is a fabulous place and a fabulous community but lacks transparency and understanding.

The Good: Memory Care Building care givers and nurses appear to execute their daily tasks with care and attention as possible. Daily activities for residents socialization; residents encouraged to participate. The Not So Good: Disappointing leadership communication; tactical knowledge is poor. Meals delivered to Memory Care residents as Memory Care kitchen at this time is not staffed for daily food preparation and serve. Request: Our family would welcome understanding the number of nurses on duty at all times. What is the protocol for staff to communicate residents state of health with their doctor? What is the protocol for staff to communicate residents health with family?

Excellent service by staff from food to outside travel events. Nice bistro. Regular entertainers. Multiple renter activities every day. Good recommendation. Clean. Safe. Very Helpful . Many activities offered.

The Sheridan at Green Oaks is wholly incapable of caring for your loved one or family member and should not be trusted. Their deceptive practices exhibit a disturbing disregard for the wellbeing of the residents. My grandmother was a resident. The staff was deceptive throughout the tour and vetting process. They fraudulently induced my family to enter an agreement for the care of my grandmother. After a few days, it became clear that the facility and staff could not satisfy their contractual obligations. We exercised our contractual right to terminate the agreement, and requested refund for the amount we were contractually entitled to. They refused to refund our payment for unused services.

My parents moved in at the beginning of August and they wanted to leave there after just one month. The care is awful, the food is subpar and the residents are ignored. It takes a family member to get involved to see anything done. Promises made were definitely NOT promises kept!! Would not recommend to anyone!!

The Reserve of Lake Austin is not a recommended facility for your loved one, particularly if you are considering their Memory Care services. Many staff members lack proper training to effectively care for residents with dementia or Alzheimer's. Key areas of training are missing, including techniques for de-escalation and communication tailored to individuals with memory challenges. The facility's dining situation is equally disappointing. Despite going through multiple chefs, the food quality remains subpar. Meals are frequently served lukewarm, and the facility seems to lack an adequate system to ensure food stays warm as it is distributed throughout the building. Medication management is another critical issue. Residents often do not receive their medication at the times prescribed by their doctors. Some staff appear to implement their own rules and procedures, which seems to stem from poor leadership and a significant breakdown in communication.

Please beware of brining your love one to Lumina yes they will show you a beautiful facility with what they call state of the art technology. It is all a lie the tempo system they use is useless it will alert the care staff that a resident is in the bathroom for too long and in all actuality the resident is sitting in the dinning room or in there room watching tv. Also the care staff is over worked and under staffed for example there could be one medication technician and two caregivers for about 26 residents depending on what side you are on they will tell you staff one side 6 to 1 but to my calculations that is 8 to 1. So 3 staff member one being the medication technician who has to pass meds is responsible for getting residents up for meals taking orders serving them cleaning up after them. Ask yourself this can 3 people handle all of that without something going wrong? There are other facilities I would say more but can’t this review is only allowed 1000 characters. Just do research

Moved in [date removed]. Everything great at first. Then, we noticed things: medication not given correctly, few activities except daily happy hour, staff turnover was an epidemic! 6 complaint-related investigations of this facility by VA Dept of Social Services in 2 years. Most recent was from what ultimately led to my father-in-law's death. Supposed to be monitored nightly (per Dr’s orders) for CPAP compliance. Went to bed around 9 PM. The investigation revealed that the facility could only prove that they checked 14 out of 25 days. The [date removed]day he left the facility permanently. He had fallen the night before and couldn't get up. When found the next morning, he was already in organ failure from being on the floor all night (still in street clothes, not pajamas). He had fallen prior to going to bed and no one checked on him all night. 9 days later he passed. So far, no one has told us of any corrections. [removed]

Very sad Journey for my loved one and me. Medications not always given on time, or missed altogether. Residents are not taken to the bathroom enough. I was promised stimulating activities for my loved one in memory, like daily baking, yet very little activities ever happen. Day after day memory residents just sit and do a lot of nothing but watch tv as their main source of interaction. What's written on the daily activities board is not what always happens. Some staff are very kind, while other staffers can be rude to residents and their families. One staff CNA often yells at memory care residents constantly to sit down. It is a loud environment, not peaceful for memory care residents. Workers rarely engage the residents or talk to them. Memory residents are not allowed to access the AL dining area,, even if accompanied by family. Cameras are allowed, but staff continuously keeps moving the camera. The food is okay, some days very good others days average.

Echo Lake is understaffed and we would not recommend assisted living to other families. There are many areas they could work to improve on. However our loved one has since passed so not sure if their staffing has changed for the better

My mother's experience at Edgeworth Park at New Town was terrible. In December 2021, as my sister and I did not live in the area and needed a short-term (one month) place for our mother before moving her to North Carolina, we trusted Edgeworth Park at New Town to provide her with safe care and paid for full support in a one-bedroom unit. When we came to pick her up, we were told she had become incontinent and probably had a urinary, so we should take her to the emergency room. Beyond being surprised that the facility had not taken the initiative to have her checked by a doctor, we were horrified to discover she had spent the entire month sleeping on the couch, as the bed was too high for her to climb in unassisted. As a result, her legs were seriously swollen and covered with sores, and she was no longer able to walk. The only comment from the person who was responsible for daily care was that she (the "care" giver) hadn't been at work for several days. We immediately took our mother to the emergency room and mov

It was a sad experience visiting this memory care unit. There were no activities for the residents to do. It didn't appear they had a activity director. The residents seemed to sit around idle and watch TV for all day for their recreation. I only saw two CNAS in the memory care unit assisting with the residents needs. I saw several residents needing assistance with cutting up their food but no one assisted. My search will continue. I would not recommend this facility. I left very sad and melancholy.

I contracted for an apartment @ the Reserve as POA for an individual in late December under their EOY financing special - 50% off the community fee & 1st 3 month's rent - paid in advance. My individual's health dramatically declined and she had to enter a nursing home in late January. She never occupied her apartment nor did we move any furnishings into it. I canceled the rental agreement in late January and asked for a refund of the unused rent for February & March - they waived the 30 days cancellation due to my individual's health issues. Once we were no longer a prospective tenant their responsiveness declined dramatically. Calls weren't returned, emails weren't responded to unless prompted, and they became evasive about the refund - passing the buck to corporate. When I did get a refund it was slightly more than 1/3 of what it should have been w/o any explanation of how it was calculated. A very disappointing end and not what I expected based on how they had presented themselves.

Very poor care. Always short staffed. Unknowledgeable administration regarding the safety and laws regarding an elderly population. Medications are not given on time or missed altogether. Lack of daily activities and outings. Please do your research and visit this facility (unannounced) prior to moving your loved one here. We are moving our loved one to another facility. I don't feel my family member is safe here anymore. I fear the lack of staff will continue to create a very unsafe environment for the residents.

It is an unsafe place to send a relative and the president of the company recommends removing residents if relatives think they are not safe. Picked it based on a recommendation prior to when it changed owners.

Over charging w/threats to send to collections when you loved one has been a resident less than 45 days. Upcharging meals that are given in small styrofoam container. Lack of staff Medicines not available due to poor re-ordering that has occurred several times. Extremely rude argumentative admin. Employees. Promise to work with needs for resident during contract signing and then renege. Lots of issues!!!! Most imp. Activity and much time involved is giving wine out to residents nearly daily. Priorities are odd.