Solera Senior Living

I toured this community for my mother and her needs. Everything went pretty well, my tour was good. The community appeared to be well maintained. From what I saw everything looked nice and clean. Everybody was kind and friendly. The staff was nice. They treated me and my family well.

Nice newer building, nice staff. 7 floors, long hallways, high up front entrance fee.

The staff knows each resident's name and something about them. The staff genuinely cares about the residents. It is a safe space.

Food is not great. Patients are not changed enough Rooms are a good size Administration and staff try their best.

I would tell others that you have to provide almost everything for your room such as toiletries all furniture. The care is ok. The meals are not very good. They do not pay attention to the kind of foods they feed people who have medical issues such as diabetes who shouldn't have certain foods due to their medical condition.

It's best to be very hands on if people need support in the community. Many things go unattended unless family is engaged. I would recommend, for a nice environment with fine support but better if the family is available to be asking questions and ensuring follow through.

The facility is great - you can tell it's well built, they invested in creating a sense of being in a "resort", and it's in a great, peaceful location. Most services are good, particularly dining. Their care management/wellness services have not been what we expected - response times, personnel bandwidth, their ability to communicate, and frankly their attitude have all left a lot to be desired. As such I strongly recommend anyone looking into that facility to ask very direct questions about the level of staffing, expertise and experience, languages spoken and expected responsiveness of the wellness team.

The facility promised us they could handle anything with my wife with Lewy body. Sales pitch. They couldn't after three weeks. I had to hire full time aides ON TOP of the facility cost. When we left after 8 months to a residential care home for [name removed] end, [name removed] didn't even ask why. Went silent. Nor did they ask how my experience was. Outrageous given the quarter million we spent, half to them.

What they could improve on would be food and billing, everything is ala cart and the food lacks imagination. I would recommend them to others, if you have pets you do have to pay extra.

I actually would not recommend the facility for assisted living. They are under staffed and I had to take over and stay on top of them to get my the correct care. They didn't bathe my mom for weeks.

While The Reserve is a beautiful setting, be aware that if your loved one needs attention, you will need to install cameras and hire private care to fill in the gaps. The executive director of the whole community is great and approachable. However, care plans are not followed consistently and require much oversight by family. We visit our loved one daily and still need additional care for them as the star employees they have can only do so much. From what I hear, all communities fall short, and I can't figure out why we can't solve these common problems. This community is not a good value, but it helps to be in a beautiful setting if you can afford it.

The move was easy. Most of the staff is friendly. The meals are better than average, although they were better initially than they are now. I suggest things all the time. I would recommend this facility to others.

My loved one was previously a resident at Trulee Evanston and the overall experience was okay.

Service and especially the food are improving even after rent increase. Changes in staff were many but we finally have a new director (the previous one was terrific but she quit for supposedly having too long a commute) and he seems likeable.

Our family had an in person tour with Atria Cary, and overall it was a fine tour experience but it was too big and too far to the apartment from the restaurant and they only offered one meal a day.

Seems like memory care is segregated from the rest of the community. When we moved our loved one in we were told it was one big community. Seems like they cater to IL and AL They have wonderful food and dining for them. Memory are does not get the same quality even though we are paying the most to live there.some management has acted unprofessional to the point of telling some people I’f they don’t like it there then we could get the f out and she would have boxes to help us pack! OMG

There's a lack of certain things in regards to servicing. My loved one was there for at least a year in assisted living. Communication is lacking; how they deal with clients and families is subpar. We had to move her out because she was not being bathed properly. She was difficult, however, there was no explanation to that. Cleaning in the room was inconsistent, there would be dust under the bed and on the side tables. My loved one was supposed to be on a restricted calorie diet, and that was not taken care of. She was 50 pounds overweight, which shows there was a lack of concern in nutrition. In regards to the staff - I told the Director of Care Operations that when we tried to move my loved one from assisted living to Light Bridges, we never received a call from the General Manager for reassessing of pricing. They wanted more money, but never reciprocated the information we needed as to how we can navigate that. They were unprofessional and their communication was as well. I understand that they have to make money, but you can make a profit and also communicate with clients and prospective sales. It's a beautiful great looking building, but I would not recommend the property. I wanted my mom to stay in Reston, but the organizational structure is lacking. They have a lot of turnover. They lack culture, you need a positive culture in a professional organization like that and it's lacking.

We like the people, other than a couple of sharp replies to my friend when kitchen staff were stressed. We were disappointed to find that there were no disposals or ice makers in the fridge. I didn't think to look for that. I know the logic of the management company, but it's cheap economy. She had all that and a bigger apartment in Birmingham, do us a bit dissatisfied. The food is not great, average at best. She hasn't participated in many activities due to health. They seem fine. The value probably is as good as it gets in Raleigh. They are basically good and most staff and residents are very friendly. Many people we met love it there. But some improvements are needed.

I think the facility itself is fine if you were putting a friend or family member in the independent area. If you were thinking about the memory care wing, I would not suggest it. Management is really good about saying hello and how are you. The aides in the memory care unit are unskilled people sitting around on their cell phones. I don't see a lot of interaction between the aides and the residents in the memory care area. If a manager turns a corner, they all jump up. If no manager, they are all sitting around.

Visited this facility on [date removed]. Nice facility. Updated but not overly fancy. Staff was friendly enough. We were greeted by a resident in her wheelchair coming out the front door with what appeared to be no supervision. Staff when alerted seemed familiar with this resident and her tendencies and was not alarmed. Somewhat disconcerting to an unfamiliar guest though. Toured the Memory Care portion and seemed pretty typical from other facilities. Another resident was sitting in the floor as we were led on tour past his room. He appeared fine but the individual who was showing us around did not seem overly concerned but after we walked past twice and I actually showed some concern, she did not offer the resident any assistance at all, but did alert the nursing staff. It's a nice facility, clean, etc., and appeared professional. The incidents with the residents may have been coincidental, but did not give me a feeling of proper supervision of residents.