Serenity Care LLC

Though the renovations are lovely to the eye the services are not at all what is presented to you . Every time I have visited my friend of many year's, there was never any activities going on, The residents are always sitting there with their heads down with nothing to do.The activities are listed but never going on. Also Most of the staff is pleasant, but I found the management poor and the nurse arrogant. I don’t recommend this facility

On [date removed], my mother fell in her bathroom at Serentiy Care Mid Valley. She was not discovered by staff until 7am the next morning. Residents are supposed to be checked every two hours, and my mother was supposed to be checked hourly due to fall risk. Prior to this incident, I had mentioned to the facility nurse that I did not believe the checks were occurring during the overnights. She told me that she would make sure it was being done. Obviously, she did not. It also does not seem she was held accountable, as it was ultimately her responsibility, and she retained her position with the facility. No one from the corporate office ever contacted us or showed any compassion. Aside from this incident, my mother enjoyed living at this facility and many of the aides/med techs were great. I held off on writing this review until the incident was posted on the PA DHS violation website, as to corroborate my story.