Senior Services of America IV, LLC

The main thing they do well is keeping their tenants happy, and do well at keeping them engaged. I could say they could improve their intellectual stimulation programs and focusing on memory skills and brain stimulation. Overall, I am very happy with the community.

I moved my mom in here a couple of months ago. The staff was very welcoming and made my mom feel at home right away. She made some friends with a group of ladies who she chats with at every me. The activities are engaging and they make them doable for all levels.

I toured with Hawthorne Gardens and it was a lovely facility, but too small for my social butterfly mom.

My mother moved into this community and she loves it. The convenience, the comfort, and the safety. The staff are very kind and attentive. The food is outstanding and the dining room service is top notch. Gig Harbor is a great city too. I recommend this community.

My dad needed to be rescued from a harmful situation and in a pinch Harbor Pointe Senior Living opened their doors to us. We were in a scramble to find somewhere that would accept us on short notice (within the week) and they made it happen! Even help getting the doctors to approve. I honestly am so happy how things ended up working out for us. This place is perfect! I’ve live just 5mins away, or a nice 15min walk away. There’s a wonder gulch near by with miles of trails to explore along a creek. There’s a public library, shopping and an overall sense of community. Inside is just as quaint, with staff that’s warm & welcoming; just as much professional. We are lucky to have found them and grateful for this exceptional service.

Thank you for your caring assistance for my husband in memory care. I took care of him as long as I physically could at home but needed to make the change. The staff shows kindness in caring for my husband. The kitchen & dinning staff are attentive to his needs in a friendly manner. The rooms are bright and cheery, as are the back patios. Thank you!

My 85 year old mother moved to assisted living here in July. Care is, for the most part, very caring and professional. The facility is appropriately staffed and response to call lights is very prompt. My family (including my husband and children ages 13 and 14) have had the opportunity to dine with her multiple times. The food is excellent, especially the Seafood specials. Dining service is excellent and very personable. Would be nice if they had more scheduled social events/parties for special holidays etc.

When my dad moved in a year ago, I had no idea what to expect. The team at (now) Columbia Landing has become like family to us. My dad has been doing so well there, he is content and thriving. The food is always tasty, my dad is a big fan of the desserts. Activities folks are great, I don’t know how they do what they do but they keep everyone busy! In a lot of ways this place has given parts of my dad back to me, at least more quality time with him and I appreciate that more than I can explain here.

I very much appreciate the care my mother receives here. The staff is always pleasant and attentive to the residents. The staff to resident ratio impresses me. It is always well staffed. A big thank you to all the care givers, nurses, aids, and support staff that work day and night, hand & hand with memory care residents. a big thank you to onsite management team for keeping me informed of my mothers well being, her safety, and for establishing a culture that a child would want to take care of their parent.

The food is fresh and cooked correctly. The staff is very friendly and takes care of us.

I feel that my mom is in a safe space and they are looking out for her best interest. When I have had questions or concerns they have been quick to respond and have been very communicative.

We are 5 months strong at Fieldstone. The bright cheerful community is very welcoming. The administration staff [name removed] are readily available and extremely helpful with everything. Since there is no manual for caring for aging parents. And Mom's care team[name removed] to name a few!. Are wonderful. The food is yummy hooray! We are thankful for everything. "Lifeloop" Since we have family that lives far away. And your activities team at Fieldstone.... Hats off to [name removed] You guys "rock" mom's world! They take mom on outings! No small feat as she is completely wheel Chair bound. But best of all for me, is their Beach Ball Therapy-Mom is actually raising her arms to swing at the ball. Best PT Ever is fun PT. Anyway, keep up the great work at Fieldstone! Sure glad we found you, because there is comfort in knowing Mom's last days are going to be "GREAT" days at Fieldstone!

I really don't even know where to begin other than from the start. Before we moved Mom into Fieldstone, we felt the love of the community - this love just grew - the whole time Mom was with you. We always felt respect and compassion, every time we walked through the front doors and were always greeted with a smile and or a hug. The foundation we built together for your care for Mom - just grew, every single day - right through the very end. If there was an issue - it was dealt with immediately, honestly and transparency. Honest open communication is something that is so important. While Mom often asked, "why am I here?" Our answer was always the same; "Mom, you have Alzheimer's and your doctors recommend 24 hour care. We are just 20 minutes away, you are getting loving care here at Fieldstone and you are SAFE." She agreed, almost every time and when she didn't ...well she was just in one of those moods. We often during visits heard Mom reassuring as stressed resident saying; "it is ok - you are safe here." Signing over the complete care for a venerable loved one is no simple or easy task. It is wrought with emotions and questions of timing and am I doing the right thing - now. We were never pressured only supported. [name removed] said, "we're here, we're ready and will love [name removed] when you're ready." That promise was kept. Over the past two years we got to know many of the residents and crew. We would often bring our Lab "Sadie" in our regular visits. She loved coming in and greeting so many of the residents - all the while, cleaning up the food scraps on the floor. As our visits often occurred around meal times. Residents faces would light up seeing a happy and familiar dog. When were in Mom's room, Mom would stroke Sadie's ears or she'd just go to sleep at Mom's feet. We all know how much Mom loves animals. Getting back to the foundation of our relationship. When COVID hit, I had complete confidence that your actions were always to protect the residents, then staff, and the business model will just have to adapt. You did the right thing - every single time. You closed the doors to visitors on [date removed], well ahead of state or federal guidelines. I never had concerns for Mom's safety - because we know the character of the management and care staff of the facility, Our faith in you and Mom's safety was never in question. As we all adjusted to life with COVID the communication with loved ones living in assisted or skilled facilities was a challenge. Not being able to have eyes on contact was difficult and taxing on us all. Throughout, we always knew Mom was safe. The daily updates from [name removed] were a solum reminder of what you all must have been dealing with - we are forever thankful for all of your efforts, given the personal and professional hell you must have endured. This was on display when I was in last week as Mom's condition declined rapidly. The communication from management, nursing and care staff was timely, professional and compassionate. Many of you came in to say your goodbyes to Mom. Many of you shared stories - some of you I met for the first time - others of you have been there from the start. From [name removed] tear filled eyes of attention and constant support, To [name removed], coming in with tears in his eyes telling me, "[name removed] - this is really going to be a tough one." To the nursing crew for your professionalism and compassion. To the genuine loving smiles from [name removed] and [name removed] , for the residents. To [name removed] and [name removed] just coming in with tears in your eyes to tell me thank you for sharing your Mom with us. We're going to miss her smile and humor. To [name removed] with his omnipresent grin. To [name removed] for stepping up big time during Mom's last night. I think her name is [name removed]- who, I'd not previously met. She sought me out and wanted me to know about her interactions with Mom. She told me about how her whole family contracted COVID because a family member was a nurse at the epicenter facility in Kirkland. Thankfully - all are well. What really got me is when she told me about how Mom always encouraged her to follow her dreams of becoming a nurse. [name removed] - you have been with us twice a week for Face Time and window visits for I don't know how long. You are truly an angel. [name removed] (I know you spell it differently), thank you for how you attended to Mom and made her feel special - from clothes to earrings and making sure she always had chocolate in her little red purse. Your love for Mom was truly a beautiful thing to observe - pre COVID right to the end. [name removed] - you are a pro and you do your job so well. When you came in to check and provide a bit more morphine, if necessary. We looked at each-other and agreed it will not be necessary. We new Mom's was passing. You asked me if you'd if I'd like to be alone or do you want me to stay. "Please stay", I said. We both kneeled and held Mom as she gently and peacefully passed. You said, "I'm not getting a pulse." I agreed and said she's gone on her way to see Dad. We stood up and both of us with tears in our eyes - we hugged. You said, "[name removed] i'm so sorry, I'm really going to miss your Mom." Me too, I replied. What I'm about to share is what I told [name removed] and with many of you before or after Mom passed. I said, " [name removed] you and this entire crew did your jobs with excellence and professionalism and so much more. When COVID hit and we could not come in to love on our loved ones. You didn't hesitate you picked up that ball and loved on Mom and her fellow residents when we could not. You carried that ball of love and did not drop it, even when you were going through personal and professional hell. We are so very thankful. You replied, "thank you very much - it is my honor." Theard so many of you say, with tears in your eyes - it is my honor. The whole Fieldstone team - we are so very thankful for everything that you have done to help us in caring for [name removed]. It has been our Honor to place this sacred trust it you. Love and forever hugs,

My mom moved into this community 2 years ago. We love it, my mom is very happy her quality of life is important to us and the staff go above and beyond to get to know her and make sure she is happy. All of the people who live here have dementia, so it is always lively. Lots of Activities and the food is great.

Love how friendly the staff is every time I come to visit my grandmother. They do a great job keeping informed on how she is doing. We enjoy walks in the garden that is well kept up.

Wonderful, supportive staff. Lots of friendly faces. Quick to respond to questions and always willing to lend a helping hand. Well maintained, beautiful community. Not enough good words for them.

We are new but have just loved all of the staff. [names removed] have been amazing.

I am very happy with the folks who operate Fieldstone, especially[name removed] They are always willing to listen to my concerns about my wifes care and to take immediate actions to resolve the problem. I am very impressed by the family (caregiver) group it is has sparsely increased my knowledge about dementia and other memory issues and how I should have been with them. [name removed] feel like part of my extended family. They really care about all of the residents.

I have worked in senior living for over ten years. This community is different from other memory cares because they truly feed on engagement. Most residents are out of their rooms everyday and appear to be happy. Staff are generally the same every time I am here which is nice to see. I feel good referring family to this community.