Senior Living Residences, LLC

My parents were only there for three and a half months from September to December 2022. They spent one day in regular Assisted Living then were moved to memory care where they spent the remainder of their time. The regular Assisted Living part was beautiful had nice activities and a beautiful dining room and good food. If I'm rating the memory care section separately, it was not a good experience for my parents or myself. Having moved them to Memory Care unit elsewhere, it has been very different. From my experience I would not recommend this memory care unit and would give it a 3. It wasn't horrible neither was it good. It was crowded and residents rooms always have to be locked.

My loved one was previously a resident at Anchor Bay at Greenwich and the overall experience was just okay. They raised their rates three times in less than a year and a half. More than half of the time, they did not have an Activities Director in Memory Care. They had a few good CNAs, but most of them were per diem and did not care about the residents.

My mother has been here now for several years and if I could afford to move her I would. The stars are for the wonderful caregivers- they get a 5, and it’s why my mom is happy there. The families on the other hand are incredibly frustrated. My mother moved in and we received no welcome packet- neither of us. There was not a single meeting with my mother or me after she moved in ever. reaching the head nurse to set up an appt was impossible. Why? Who knows. The turnover of the directors and the head nurses are annual- this director has lasted 2 years, but she is the 4th in 5? 6? Years. We can’t even keep up with their names! The AM receptionist is great, but none of the others know what’s going on day to day- not the support groups, hair stylist, et -how do you not know who is coming in the facility each day, or their schedules? the director doesn’t even know! NO Mediterranean diet. Pizza. Turkey tetrazzini. Wings. & tons of sugar from morn to eve. It used to be great 10 yrs ago

Anchor Bay I didn't like the feel of the memory care wing. It was just one big room when they weren't in thier rooms and they charged you for everything they did as far as care.

The space is beautiful and is very festively decorated for holidays. My mom's bedroom floor, doesn't seem to have been washed in the 3 months she has been there. The receptionist and directors are nice and some of CNA's are, but too many per diem CNA'S.{name removed] is wonderful and there are some good CNA'S, but they use too many per diem CNA'S, who are not familiar with the residence or their care. I heard the food is good.Some of activities are on video, i.e. exercise, which limits human interaction. I think it is a decent place and my mom seems happy.

I toured this facility and it was ok. Everyone was friendly.

It is a beautiful place and everyone seems happy, it is like a hotel. It is fine for assisted living if you need minimal assistance and are more independent and active, but I did feel misled and do not think they should have accepted my loved one. It was not a good experience for us and it did not work out in the end.

Our family had an in person tour and it was a nice tour experience but it was just not going to be the best fit for our loved one. The main thing we did not like was the location - it feels like your in an industrial park and when you look out the windows you see parking lots and factory buildings. The surrounding's were just not very plesant.

It is a nice place, clean. It has very friendly people. You have to look carefully at the facility and make sure it absolutely fits your needs. The food is not the greatest. They seem to change chefs and don't understand dietary restrictions. They are not quick to respond to help. With the monthly cost, I would expect the food to be freshly prepped and not pre packaged box food. They do what they are supposed too when people are on top of them. They charge for absolutely everything. You pay for the level of care your loved one receives. They do not consult with the residents or their family members regarding the changing of my loved ones medications. The medication comes in small pre packaging labels that are sometimes hard to open and hard to read for the residents. The pharmacy they use I would give a 1.5 - 2 stars. They hired a company to come in and clean her chair one time for [price removed].

we toured this community and really liked the staff we met. they had a lot of residents and a lot of activities going on. with so much going on - we were unsure if my loved one would feel comfortable with the amount of recreation.

The staff members at the community are all very nice, but our loved ones say the quality of the food is not really that good. Due to covid they are having to eat in their rooms on plastic plates and not in the dining room.

We chose Farmington Station because of the location, my mom lived in the area and all her kids are in the area as well. The room sizes are good. The food looks ok, some meals look better than others. They have a decent variety. I would recommend this community.

Pretty good...

Nursing staff not informed of changes to Mom's care by Nursing Supervisor. Communication is poor. Some days bathroom was not cleaned properly. Care services that were paid for were not given without reminders from family.

My tour of this community went well. The staff I came across were friendly, and nice. From what I saw the community appeared to be well-kept. It was a pleasant experience overall. I do find another community that suited our needs better, but everything went well during my tour of this facility.

We have had some kind caregivers for our family member over the last few years. The current director [Removed] is very difficult to work with. We have found her to be rigid and at times unprofessional. She has made a very difficult situation so much more stressful and overwhelming. Not a good fit for us.

There were a few things that have concerned me since my friend moved into Brookdale Pocasset Bay.One day she wasn't feeling well. She was in her room all day and no one did a "wellness" check on her. I feel like they should be more attentive if a patient is ill. There was another thing, the one of the housekeepers broke a very valuable trinket.She didn't report but I think she should have. Other than that it's a very nice place. I've eaten lunch with her a few times and the food is very good. She liked that the community is in a familiar area and they gave her a special to move in.

They couldn't be more helpful when trying to get someone in-after that they are detached. Most nurses and aides are kind and helpful-food is horrible. top management here is horrible.

My tour of this community was a nice one. The community looked nice and clean. The staff was helpful and nice. Everything went well, this is a nice community.

They were only here for about a week before they had to go to the hospital and then when they were re evaluated Pacasset said they couldn't take them anymore. It doesn't have fireproof walls, it is less expensive than some other ones, but they do not have the rehab so if they need to go to the hospital and can't come back to Pocasset you have to scuttle around looking for a nursing home at the last minute because they won't take you.