Senior Lifestyle - Main

How on earth Liberty Heights in Colorado Springs could possibly have earned any kind of rating (at least in the past two years) above a "1" is beyond me. My parents will be paying close to $6,000 beginning in January and have leaks in their roof and plaster hanging from the ceiling that have not been fixed for over 6 months. They are not the only ones. The company can't keep housekeepers, and can't seem to put a decent meal on the table. Even the servers shake their heads at the [Removed] they have to put on a table in front of the residents. Fewer and fewer people will even go to the dining room. Requests for help getting things fixed get a nod and a "we'll get that taken care of right away" and nary a word is heard for months because the staff have to "clear it with headquarters." Nothing seems to get cleared with headquarters. What a shame that a place that started out as wonderful to live in, where the owners cared about what happens there, has come to this. I'm sure the "corporate" is happy to rake in the money they do each month and their bank accounts are bulging. I can guarantee they would never live in a place like this. No wonder so many people are looking for other places to live.

In the beginning, the agency sent out a wonderful caregiver. She was nice she kept her appointments and did what she was supposed to and things were going great. Then for whatever reason, they stopped sending that caregiver and things went very badly very quickly.The agency either would call us to say they had no one to come out and had to cancel the appointments or they had someone scheduled to come out and an hour before they were supposed to come they would call and cancel and say they had no one. This agency is not run professionally and I would never recommend them to anyone.

The community is going through a transition and it has been pretty rough. There has been a lot of turnover and the quality of care has declined. The food has also gone down as I believe they now have one chef for both kitchens. They have lost some of the staff so the responsiveness to resident needs has declined. They do still seem to be keeping the community clean, but some families have pulled out their loved ones and moved them as a result.

Horrible facility!!! Don't even waste your time looking. New management team is running it into the ground. I will be moving my loved one out within the next two weeks.

Knowing my father was going to need permenant placement my family checked around and put him in this place for a week while we went out of state. The guy who ran it named Charles was not upfront about things and didn't find out about things until we picked my father up from the week stay. He developed a bed sore on his bottom in just one week which with what I was told about the care shouldn't of happened,

I have recently learned that my father who is 96 years old has not had A/C for the last 2 weeks and attempts to fix it have failed at his apartment at Lincolnwood Place Senior Retirement Community. This is unacceptable and irresponsible for my Dad to have to endure. He has suffered from dehydration in the past and he should not be put at risk by their incompetence!!!

I have lived in this facility for six years. There have been 3 management groups here during that time frame. I really enjoyed being here during my first three years. However, a new management team came in about three years ago and everything changed. I am not at all satisfied with the policies and practices of the present management team. I find that they are dishonest and will lie to cover up something that they have done wrong. I have written to the Mayor of DC on a few occasions about the violations of law that have occurred here. I have also filed complaints with the DC Department of Health regarding violations. I am currently involved in a complaint against this facility for fraudulent insurance billing and inaccurate level of care assessment in order to get more money. I would not recommend anyone to come here while the present management team is still in place. I do not want to move because the facility is centrally located in DC and is quickly accessible to places that I go, i.e., restaurants, library, DC Courts, Kennedy Center, Arena Stage, Smithsonian, and other similar establishments. Also, I do not want to give this present CEO the satisfaction of making me leave. I hope she and her team will not be here much longer. The food is mediocore. The quality of the food had dropped since this management team has been in place. We have very good CNA and Nurses. About two years ago I became ill and had to go to the skilled nursing unit for two weeks after returning from the hospital. I was delighted with the care that I received.

Horrible place - my client got bed bugs there and they did not handle it well at all. He ended up moving due to the incompetence

My mom has been living here for 3 years & services & training of ALL staff as gone way downhill. Now on its 3rd Ex. Chief, the meals still are not "gourmet style" grade as advertise & very little variety. Maintenance is terrible - 34 year old heating system needs replacement. Residents no longer have complete control of thermostats & they are Locked now. Nursing staff is under-manned & poorly trained, with high turnover and lesser qualified nurses coming in. This is true of Food Services entire staff as well: under staffed, under trained and unprofessional. BKD continues to violate IL State Health Dept. laws & most of staff are ignorant of these laws. New Exec. Dir., same problems & BS! Brookdale Corporate continues to refuse to fund major maintenance updates (Heating & Cooling) and maintain an adequate number of employees in every department. Food Services being the most incompetent of all, followed closely by AL nurse staff. Lisle Police Dept has scores of complaints from residents

The meals and dining service is terrible! It's not the most expensive one so the care you get is what you pay for! I am constantly here checking on my loved one and every day there is something wrong. My loved one needs a lot of help. I WOULD NOT RECOMMEND THIS PLACE! I am sorry that I moved him here!

This facility has bed bugs!! They need to tent the whole facility instead of just having someone come spray they only care about their jobs and not the residents! Would not recommend for anyone to have their loved one stay here!

My family’s experience with The Woodmark has been extremely disappointing and distressing. While my grandfather has been staying here, over $[removed] went missing from his bank account through fraudulent checks. Somehow, either a staff member or a visitor was able to freely access his room, find his checkbook, and use it without his knowledge. What’s most disturbing is that The Woodmark has shown little concern or accountability for this breach of safety. The Albuquerque Police Department has also been unhelpful, leaving my grandfather — an elderly, vulnerable resident — and our family to deal with the financial and emotional fallout on our own. The lack of care, oversight, and responsibility is unacceptable. Families trust assisted living facilities to protect their loved ones, not to expose them to theft and exploitation. I believe in karma — good and bad — and I know this will come back around to those who allowed or committed this. In the meantime, I cannot recommend this facility

I could go on for a long while about all the issues there and how they have continued to decline year by year but I'll make do with my last experience with them. My mother was a 9 year resident and passed away 2 weeks ago. She had been in hospice in her apartment for a few months. I got a call from the lovely hospice nurse to tell me she had passed. I have yet to hear from anyone at the Addison. No calls or emails. No condolences. NOTHING! I have already removed everything from her apartment without a whisper from anyone. That is truly disgraceful.

They are unable to deal with advanced dementia patients. They need to Hire people who can deal with advanced dementia instead of expecting families to hire outside 24 hour care which is an added expense on top of the monthly charges from Addington to the family. No family can afford close to $[removed] a month.

Addington Place of Lakeside Vista has many problems. I have observed the lack of care for residents. Residents are not given their showers on a timely basis. A resident may go for 10 days without a shower. Briefs are not changed throughout the day so a resident may sit in urine soaked Depends for hours. Her Depends may leak onto chairs, bedding, though clothing, etc. Food is average at best. The building is old and has no central air conditioning. Water pipes have frozen and burst in the winter. There is little programming for residents. The administration is dishonest and there is no way to contact the owners that live in Chicago. Don’t use this facility.

Dated musty independent living facility. The pumped in sent used to mask unpleasant odors in common areas is obnoxious. Food, mediocre at best. Management is 100% looking out for the best outcomes for the bottom line. The staff cleaning resident rooms leaves much to be desired. Our relative had breathing difficulties, one evening pressed the alert, pendant residents wear around their neck, alert went to Security , the night staff, he called us annoyed and frustrated. He had three other residents needing help. There is no escalation system for such incidents, residents wait their turn. Explained by [name removed] Exec. Dir.. Provided the required 30 day notice when moving, was told by allowing 3 weeks early access to ready apartment for next tenant, a credit would be given if rented, it was, no credit. [name removed] did not return our call to discuss. Try [community removed]. New, clean, bright, fewer residents, lots of activities. Read all reviews

Do not send your loved ones here! Big money grab! Looks very good initially but trust me. Evil place .Again DO NOT SEND YOUR LOVED ONES HERE! They do not care about your family. The are fake people who are just salespeople! Trying to take your money

My loved one lived at the Renaissance for 8 years, and until the current onsite management staff took over, it was a wonderful and vibrant facility. The current executive director has put a chokehold on finances, limiting needed repairs and scaling back resident activities. In dealing with family and residents, he is insincere and dismissive. Often pretending to listen to suggestions and concerns, but never implementing any meaningful changes. The marketing and sales staff advertise a variety of services that are rarely delivered. The nursing staff is short handed, and response times are exceedingly excessive, often leaving assisted living residents waiting a hour or longer for needed assistance and care. Based on our experience over the last 8 years, we would strongly recommend talking with existing residents to get their opinions and get ALL offered services in writing before making a final decision. Buyer beware!

1. I was told my meds would be there when I arrived. No meds. 2. Once staff came to the rooms, demeanor and caring deteriorated. 3. Abandoned me on toilet. 4. Did not come upon emergency call. 5. Demeaning and disrespectful 6. Caused me great physical pain 7. DID NOT CARE once I was moved to the dark halls of the glittery front welcoming area. 8. Would not give meds as prescribed by MDs

Management is inexperienced, not truthful and highly disrespectful. Our Tampa attorney friends warned us not to go there, we should have listened. Looks pretty but once you there it is full of shady people and we have caught management in so many lies. Stay away!