Saber Healthcare Group

This started out as a great place for mom when they first opened. Four years later, it's clear huge cuts have been made to staff, care, and nutritious meals. What's still good? The staff members are kind and caring. The facility itself is nice and spacious. Nothing special, but adequate. What's bad? The facility is so understaffed that residents sit in their own waste for hours before being helped. Residents who need to see a doctor are not provided any assistance getting to that doctor - they must arrange their own transportation. If they choose to see Dr. [Removed] (who is listed as the doctor for this and many other facilities with hundreds of patients), the wait is weeks long. When a resident is going through the transition from ambulatory to needing a wheelchair, for example, that three weeks is translated into multiple falls requiring hospitalization simply because a wheelchair cannot be approved by Dr.[Removed]. Unacceptable. If you send a family member here, be sure you can afford to hire a private nurse or a care assistant to come in regularly to check on your loved one, or be there daily to assist, as I see some families do. I'm also deeply concerned about the nutritional value of the food. We absorb fewer nutrients as we age - fresh, wholesome food becomes even more essential. High sodium, empty calorie food like hot dogs, mac and cheese and pasta simply do not provide the nutrients residents need. There is a salad offered - but iceburg lettuce and tasteless tomato offer little nutritional value. I doubt this facility would pass a thorough inspection - especially in light of the patient/care giver ratio. It's a highly profitable mechanism for the owner company, however. My mom fell multiple times and was sent to the hospital each time - nobody was aware that she was dehydrated, malnourished and needed extra care. SO disappointed in the Gardens - we were big fans when it first opened.

There is a huge turn over. I was not impressed with anyone there. The med techs would disagree with doctor's orders and refuse to administer prescriptions. The main administrator was rarely available and gossiped. After my dad's passing several of his prescriptions from there were found at an employees house/in possession. I really have nothing good to say.

After five months at FM, my Dad died. After many needless trips to the hospital, there was no peaceful passing for him as there could have been if Hospice had been allowed to engage fully. I write this review one month after my Dad passed. As of today, [name removed], the Executive Director, has yet to reach out to me or my mother to share her condolences about the loss of one of her residents. Absolutely zero compassion. My dad was a veteran, a husband, a father, and a grandfather, but to FM, I believe he was just a monthly credit card payment. As I wrote my Dad’s obituary, all I could think about was how I let him down by choosing this place. I can’t turn back the hands of time, but I can write an honest review of Franklin Manor so you can make an informed decision about where to place your loved one. Choose wisely. Your loved one’s life depends on it. Read my complete review on Google.

If I could have put 0* I would have. Let’s put it this way…. If my X husband needed care. I wouldn’t even put him there!!!! Terrible care and terrible communication between staff! Wouldn’t send my worst enemy there!!!

If it were possible to leave negative starts I would. 1. Ask them this, "Do you ever have an actual nurse on duty, ever????" The answer is NO. Only CNAs and Med Techs are supposed to care for people with advanced dementia. Even the head patient care coordinator isn't a nurse! A doctor is never on-site. A PA rounds at the facility once a week (and is on call). 2. The staff tell you that they don't have enough help or training to "really" meet the needs of the residents that live here 2. In the last year, they have gone through three Executive Directors, three business office managers, and three patient care coordinators. (BTW, none of them nurses, PAs, or MDs). My best friend's dad went there, and within five months, he had a wound on his bottom so nasty that they made him leave because they couldn't handle it (stage 3). It's crazy because they caused it by not moving or changing him. He had no wound when he first arrived. BEWARE THIS FACILITY!!!!

STAY AWAY. Do not put your loved one in their short term rehabilitation. The PT staff were excellent and caring but CNA severely understaffed and low quality skilled nursing staff who can not catch or address health issues. My mother entered stable and 10 days later left in an ambulance with systolic BP over 200, on oxygen and hospital reported her COVID positive. She waiting 1 to 2 hours for help to use the bathroom often having to go before they came. Read other reviews carefully, they are not from patients or caregivers but from staff and family of staff that work there. STAY AWAY

Please don't send your love ones here, warning , one of the worse places in Cleveland for a person to have to live. Someone very dear to us was allowed to be alone unsupervised at night outside our loved one ended up on fire and burned , this is Real how could this happen to another human being, did anyone from this Nursing home care a little.How can you allow this to happen. Shame on you all. God sees.

We went for a tour at this community and they had us just sitting there and we could not get in. The manager on duty was not responding and told us to wait. we waited for over 20 mins and seemed like they were just not getting to us. She seemed to be to busy and if that was the first impression we did not want to run into another situation where they were to busy to help my loved one. No one else came to help her out and we just knew it was not the right place.

If I could rate zero stars I would. Definitely not trained in memory care at this facility.

This facility at Gabriel Manor offers some of the poorest care that I can imagine is available in the area. I believe fast food restaurants have less employee turnover. The lack of professional upper management that is aware of what is happening in the facility is unbelievable. You can go to the facility almost anytime Monday through Friday and if the director happens to be there you will see that she is locked up in her office and rarely ever leave it. For the most part I believe the employees truly care but without Direction proper training an experience you cannot expect any more from them than what they are providing. At best most days Gabriel Manor I believe runs on autopilot. Their method of dealing with Dementia patients is to drug them up with medication so that they don't have to cope with them or just put them in the room and shut the door so that they do not have to listen to them. On various occasions I have witnessed pills on the floor that patients are not taken that has been given to them without someone verifying that they have actually swallow the pills. Most of the time the facility is kept very cold to the comfort of the employees and the patients are usually complaining about how cold they are. Do your loved one as well as yourself and your family a favor by pass this place as if it has the plague and find someplace else to look at.

I can assure you these ratings are from people inside this facility. If you love and care about your loved one do not place them here. This place is not what it used to be. It smells, staff turnover is tremendous, and whomever said they had a family member fall and it was never reported; BELIEVE IT!! I have encountered the same thing. The new director will spin you like a top. You can never get a return phone call, most of the time they don't answer when you call. I am warning you do not place a family member that you love and care about in this facility. I have made several request to have them adheared to a few days and then back to normal if not worse, in the next few. Forget that we are changing the guard and it will get better....it WON'T. I am in the process of finding a new facility as we speak. This place is to expensive for the quality of service it provides.

Biggest scam to Seniors. High rents with levels of care : medication fees with one full month's rent due prior to admission that is non-refundable. Poor nursing care; short staffed. Place should be shut down by the State.

Avoid this place at all cost!!! If you open the closet, all the skeleton's will fall out. I would not recommend this place for your loved one. Just poor care and tired staff. Staff is so short, they are working the heck out of what they have just to have coverage. If you don't want your loved one to go down hill quickly, do not put them there.

Absolutely horrible. They are understaffed and they are poorly trained. The hospice company is horrible. Stay away

What you hear is so very true. If you love your Love one"Please don't put them here. They cant keep help because they don't know how to treat them and the one's they have they are wore out. The place have a odor and the people are not well taking care of. If you can afford to put your Love ones some where else you need too. Bad for Business.

This place is very unprofessional. The Sales director says one thing and turns around and says something else. Because of this, they cannot be trusted when dealing with families of potential residents. We met with the sales director about placing my husband at Magnolia Glen for a 2 week respite care. She met my husband and family when delivering us the required paperwork to be completed and informed me at that time there should not be any problems. When we went on that Tuesday, before admitting him that Friday, they did the assessment. Nothing was said to me about not taking him. As a matter of fact they took all the paperwork and tried to take the full payment but they couldn't as the person who took the payments were not available. I got a call on Wednesday from them telling me they cannot accept my husband as they felt they could not meet his needs. I tried to explain that his needs are low as he is very self sufficient. The things they were telling me had nothing to do with his needs but what was easiest for them. Even though they call themselves a locked memory care dementia unit, they do not take certain dementia patients. They said most of their patients have dementia from a stroke and since my husband didn't have a stroke and can care for himself they would not take him. They were afraid he would wander off. I guess their locked unit isnt very secure. There was no indication there were problems before the phone call. I would think twice before placing my loved one there.

My father stayed there for one month recently. He went down hill fast here. After 3 1/2 weeks had to put him in the hospital because he got Influenza A at Franklin Manor. When I was taking him to the hospital, they then told me there were cases of Influenza A there. The director [Removed] did try to make Dad's adjustment easier, but his staff did not. The staff are lazy and rude and don't do their jobs. How can they say to me, your father refused?! He has dementia, you help him. Instead, they let him sit in his room w/o food, w/o shaving, w/o a shower for almost a month. Too lazy to get him on the schedule to see the visiting RN, I had to call myself the director to get Dad to see the nurse. Even then, treatment didn't help, he had to be hospitalized for 6 days. I do not recommend Franklin Manor, your loved one will not receive the care you desire for them here!