Saber Healthcare Group

I was looking for a community that would be able to transport my mother too and from her dialysis treatments.This community would have been happy to do so for an additional cost and they only run the transportation on certain days so I would have had to schedule mothers appointments around them and that was not going to happen. They had mentioned that depending on how much medication she was on there would be an additional charge for that as well. The staff was nice and very informative but I wasn't looking to spend more money when these things are offered other places at no additional charge. The community was smaller in size and it was closer to my house but with the other addons, I will travel a little further for no additional cost for the care my mother needs.

I would rate Franklin Manor great except for the fact the facility is new and is still working out some procedures that will assist families with their supportive needs. For example, the responsible party is obligated to supply toiletries and while Franklin Manor has been excellent at notifying us when a supply is low, it would seem economical and efficient to have central purchasing for some items. The staff has been superb in their handling of our family member and she is the happiest we have seen her in a long time. Staff responsiveness to requests is timely and more importantly very understanding of the issues for the resident as well as the family. We couldn't be happier and the staff appear to enjoy their work. There has been an excellent integration of the care with Doctors Making House Calls followed by communication of the results and plans of action. We love the openness of the facility and the fact that we can drop in at anytime.

Not enough staff for the number of residents.

I have had issues with [name removed] falling and no one around. No phone calls that she has fallen. Her clothes are disappearing and clothes that are not hers are in her closet. Very clean place, I think they need more attendants for patients. I hate saying I was being lied to but I was not told the truth on something's that I brought up to the director. Attendants in the back told me the truth. Cost is crazy, but I think having to be in a memory care place cost more? Now that she is in wheelchair I think she could go to anywhere that has dementia patients

We picked this community because, I needed to get my loved one into a facility quickly. My loved one was there a short period of time. One issue, I had was they did not answer the phones, and they returned my calls a few days later. They did not have sufficient activites available for the residents. It was not structured very well. Overall, I was dissapointed.

This was a nice community. the manager had just started and they had lots of residents and this is the reason we didn't choose them.

Ranson Ridge had very nice staff but the facility itself was older and had more of that institutional feel to it. The room sizes were also small and I knew my dad would not be happy here.

We did not have the best experience, I did not feel they gave my husband the care that he needed.

It's so hard to say because Covid has cast such a shadow on our experience. I would say visit a lot if you can. We have not been able to so far due to Covid. There are times when there wasn't enough staff, and other times they're staffed well. The staff will definitely go out of their way to help you, but often there's just not enough of them there. We looked into more expensive places, and this seemed like a good value. I think they're doing the best that they can.

My tour of this community was pretty decent. From what I saw the community looked well maintained. Everything was nice and clean. The staff was friendly and nice. There were many factors that played into where to place my husband. This was nice the place for him and his needs.

This place is so new that they really don't know what they are doing. Nobody is in charge, the caregivers are not certified, the administration keeps changing and promising to change things, but nothing has changed. I would recommend that this place only be used for a temporary situation until a better facility can be found for your loved one. Also the food is frequently disgusting.

Heidi was very helpful and informative.

We aren't real satisfied right now. They don't have a lot of activities, they don't have an activities director. It's really boring right now. They have assured me that they have a new activities director and they will change things. It's a very nice facility, and if you have a problem they are right there to address the issue, right away. It's a very clean place, and the staff is really friendly.

The staff member are all pretty friendly, and they are doing more activities with the residents which is a blessing. However the food is mediocre and the med techs are not doing the best job. The care is just not constant, for example our loved one dentures will go without being cleaned for a few days.

My father was recently in this facility. The staff were very nice there. My complaint is that my father fell there three times and the last fall resulted in his death. The residents suffer from dementia and require more care due to possible fall risks. I was told no restraints can be used on residents to protect them. Yet as my daddy lay dying at Hospice I was told the doctor could have ordered the use of protective measures so my father would have been in safer environments. My heart is saddened that I was not told this because they knew daddy was fall risk. Please if you are thinking of placing a loved one here make sure you talk to the staff Doctor regarding protecting your parent in this manner. Restraints are very good if they are used properly to protect residents from injuring themselves. A Geri chair could perhaps have saved my daddy from standing and falling.

We are having a VERY hard time communicating about Mom's pills. She may be forgetful, but she knows her pills. We have requested them to be given at breakfast and dinner MANY times and they still are not. Also, she is not getting them all. What else do we have to do? If they are not given properly tomorrow (Sat.) and Sun. we will call whomever is above the director at Saber in Green Ridge. We thought we were getting good care as far as everything is concerned. We also signed a blank care plan which we were told we would get before we left for FL. Did not get this. Please advise - are thinking this was not the Assisted Living to place Mom in.

Friendliness ....to residents 2...to family 4. Quality of Care... 2 big gap in communication between the aides the med techs and physical therapy. Administrative staff... there have been 3 Exec Directors since my father got there mid November... and either one or two interim ED's. Quality of care... as we know in this industry it is very hard to find employees who truly care about the elderly and have a passion for respecting the residents as well as have compassion at the same time. Their " tasks" should not be a check in the box but an opportunity to make a difference in the residents day. I think there is a lot of opportunity for training retraining and then supervision and follow up that the new skills are being utilized. Friendliness... I would say poor as far as the staff to the residents.... their lack of respect for the residents as people .. rush rush rush from their meals to changing depends etc... As far as the staff to the family... as a general rule very kind... one or two that could improve but you can't change attitude so I would say thorough interviews... would be an added best practice Activities: They just got an activities employee within the last month... previous to that there were not activities that I personally saw and no activity calendar posted. Value for the money... if the staff were doing all the things they were supposed to do I would say yes good value however so many corners are cut. Needs improvements because they do have the opportunity to make some changes... until they do that I would NOT recommend putting a family member there.

When my Mom entered Gabriel Manor the staff both in care and administrative were excellent. Starting Jan 2024 there has been constant turnover with care workers due to administration treating these people badly. Unfortunately, the care has deteriorated. If my mother wasn't in such a deteriorated state, I would move her. I would never recommend Gabriel Manor.

I would not recommend it unless they had no other choice. Especially if the resident was mobile and was functioning cognitively.

I was deceived believing that I would have physical and occupational therapy in a gym equal or better than the rehab facility that I was in. I was also told that I would have transportation to and from my doctor appointments in Chapel Hill. Neither were true. Therefore. I had to find outside services and pay [fee removed] one way to my doctor visits. I left because for me I did not see the value for what I was paying. Besides meals were barely decent or nutritional for diabetic. It was an overpriced hotel with assistance. The Executive Director is aware how disappointed I was directly and through her staff. Although she never addressed how my stay was going. There were several staff members that respected and truly cared for the residents. Not many residents were satisfied with the food or accommodations with there needing repairs for several bathrooms. Maybe for the resident population the OT & PT was adequate , however for a higher functioning person they will need to have to get outside therapy. It's hard to say if I would or wouldn't recommend. I know definitely I would not recommend to those needing memory care to become a resident at Meadowview. They do not have the staff to take care of them or the accommodations.