Retirement Unlimited, Inc.

The staff would smile when you walked in and they would try hard. They cared for my mom and my dad was very pleased, he was the one who would stay there with her all the time. The food was okay, not great, but it was edible. I remember on Sundays she would get really country food, like chicken fried steak and things she couldn't eat, it was kind of like slop sometimes.

We chose Heatherwood mostly because it was very close to my aunts friend who comes to visit her all the time and I had not heard anything engative about them. Her friend toured it and said that she liked it, it was just an adjustment for my aunt to change palces. She seems to do better and better everytime I see her, they're very friendly and very helpful. I don't really know whats going on there, I dont get a newsletter or anything, but I know whats going on with what I need to know and they call me when anything comes up. It is more out in the country and everybody goes to the main dining room which is more of a cafeteria palce, its always busy so it's better for people who like to socialize but it was too overwhelming for my aunt.

Liked the community, seemed to have many activities for residents and a large number of staff. Very clean and organized. Convenient location.

Honestly I am still impressed with the community. Our loved one chose it he seemed to click with The Towers better then other communities he looked at. The community is a smaller community so it provides a more personal feel to it.

Very beautiful but too expensive

very nice facility. mom might like it here becuase it is smaller only 75 residents and family oriented.

like the best of all

Still in consideration.

This was Mom's second favorite location. The director who took us on the tour, was very friendly and open to discuss all options available and answer our questions. She even treated us to lunch which was ok. Mom liked the different rooms we visited and liked the layout of the facility. It seemed newer than iit probably is. She liked that all the members of the staff we met gave her their card so she could remember their names. Since this facility offers options to pick and choose from to build your care package, Mom liked that concept.

Like this place too.

This is a great place, but there is no skilled nursing care.

Beautiful location/facility. Generous room. very clean, neat. well maintained. But no sidealks on Ft Hunt Rd. Although they do have a walking trail.

Liked very much.

Just like everywhere, they are having a lot of turnover of personnel, there is a major lack of communication, and they have not been responsive to phone calls and text messages. We have been very frustrated with the experience so far. The facility is very nice and beautiful but there are just a lot of things that they need improvement on.

My father went to this facility as an assisted living resident. Shortly after arriving he became ill and went to the hospital for 4 nights. Upon returning to the facility he went into the skilled nursing unit. The staff at the Fountains have been very cooperative in working through the changes. I and my father have been treated with dignity and respect. They are working with Dad in an effort to get him back into assisted living. I am impressed with staff, both administrative and the the employees that take care of the residents. Many activities are available for the residents to participate in.

Things are so-so, it's just that this is our first experience with it. The palce has been very accomodating, we've actually moved her around a bit at their suggestion. They've been good, they've provided the services, we felt a little ripped off with the babysitting services we were getting, there's no doubt in my mind we paid through the nose, I really doubt they didn't have someone who could be there. Now she's in memory care which is a lot different and she's not happy about it but it is what it is. There's a pretty high ratio of staff to residents (if you listen to her, she calls them "inmates"). She has great ups and downs of lucidity, so there's times when she doesn't need memory care at all but she's figured out she can't leave. The cares pretty good, she's fallen a couple of times but they've been all over it and taken her to the hospital. For the most part they're there and can take care of her, are they always warm and fuzzy? No, but I can't imagine doing their job all day and being warm and fuzzy all the time. It's never crossed our minds to look elsewhere, we know she's safe, we know they're looking after her, she's getting fed, she's waited way too long to do this, she waited 10 years too long. People should do this when they're fairly independent and have most of the faculties.

They just got new head person and nurses so hopefully it will be better but for what you pay it's crazy. They have gone up on rent twice and again at the beginning of the year and she has not even been there a year.

We, his siblings removed him from Woodland as soon as he was physically able to return home. We were not at all satisfied with the medical support at Woodland and the staff changes were almost daily making organization most difficult. We did much better having in-home nursing. Not likely to repeat a placement at Woodland or other similar places as we assume the same issues of staffing and competence. Nice place if you're just old, wealthy, relatively healthy, and your family doesn't want to deal with you anymore.

My loved one was previously a resident at The Barrington at Hioaks and the overall experience at this facility was okay. Their activities were presented in a much more positive way than they actually were once my loved one moved in. There were very few participants and many times no one showed up to lead the events that were scheduled.

I have been trying to get a refund from Bay Lake since mid 2023. My neighbor passed in 12/22. No one seems to want to return calls or emails about the situation. Sent his estate one refund with no invoice stating what was included in the refund, and it was not enough. Seems odd they won't return my calls.