Residents First

My loved one has been a resident for two plus years. We have finally had enough and have freed them. 5 directors, 3 wellness directors 1 1/2 activities directors…..primarily abandoned position. … if your loved one likes videos this is your home!!! Always PROMISED it will get better all we got was rate increase. New director on the job since April 22. She has overseen 2 “restrictions periods “. Where residents are required to eat in their rooms and activities cancelled. Don’t miss that lockdown twice since April 22!!!! Meals were up to two hours late.. on a happy note they were given a coloring book….REALLY? Confined to your room for 5 days and you get a coloring book? Check the citations for this place. Please do your homework. Not enough space for the failed promises. But director will be happy to provide a multitude of excuses!! The food was pretty good.

I visited this location this past friday. I had a tour schedule and I waited 20 mins for the girl to give me a tour. She didn’t apologize or nothing. She was very pushy and not knowledgeable. The facility was dirty crumbles on the carpet and dust everywhere. My experience overall was disappointing. For the amount of money they charge I expect cleanliness and good customer service.