Provision Living

This place is where we mistakenly placed my father in the Spring of 2023. They continuously left him without his 2 promised showers per week -letting him on numerous occasions go for 10 even 15 days without showers. The dining staff cannot wait to get out of there at night so if your loved one doesn't arrive at the opening hour (even though it is open for two hours) they will be given cold soup and a cold sandwich. The ladies here could not get his medication correct for anything and his blood thinners were not even re-ordered when they ran out. I guess they just hoped he wouldn't stroke out. Videos coming soon to YouTube of this horrendous nightmare. We contacted our state representative as well. If you Google them you will find horrendous reviews from former staff that also claim "[name removed]" and company are not good managers. Don't get me started on [name removed] the LPN in charge of the nursing. They lie through their teeth regarding his care.

They changed management and I thought they would be better this time around, and they were close to my location.They were abusive and I had to move my loved one.

When my mom was first placed in this facility everything was great. Then the COVID virus hit hard. My mom survived it well. She was asymptomatic. I wasn't allowed to see how she was in her room. I worked many years in similar facilities. I knew that this company was going from a 5 star rating to a 1star. My mom went "downhill after her first major fall.". I was allowed to spend special time with her during her hospital visits. The last time I was with her during hospice time, she had dry rotting teeth and broken down skin from not receiving the needed 2 hour monitoring care. Yes. There were caregivers that were excellent when they were there for my mom. I still pray for and to my mom hoping that she is at peace and that the pain has left her.

My parents were in rm [removed]. Every week was a battle from diesel fumes building in room [removed] from the generator outside the window and management did nothing to make them more comfortable but that was not the worse thing. We couldn’t count on Provisions being there for us in our time of need. My Mom fell and broke her hip, had surgery went thru rehab at a different facility and was walking 50 to 100 ft. Mom was released, you would think she would just go back to her home at Provisions but that was not the case. Provisions gave us an ultimatum either we bring in full time skilled nursing care or hospice or she wasn’t allowed to come back. I don’t think anyone should be able to give an ultimatum like that. The facility is not set up to take care of much beyond everyday living & medication. Read the fine print. Please consider this when picking a place for your family, know their needs and understand the facilities limitations. My Mom died 3 days after returning. Management is the problem.

The ladies at the front desk were very friendly, it was nice to talk with them. I can't say that there was anything we liked about the place other than it was new and looked nice. The care was terrible. My dad was dropped and was sent to the hospital 3 times in the five months he was there. Our families experience was not good so I would not recommend Provision Living to care for a loved one

My loved one was a resident at Provision Living of Forest Hills. The staff turnover was high. The Sales Director was gone the same day as when my loved one moved in. The Director of Nursing assured us that she wasn't going anywhere, but she was gone two months later. The Aides and Assistants came and went. The staff was not trained properly. Management was very poor. My loved one said that the food was awful. I would not recommend this facility to others.

Pretty place! Promise you the world of best, but only on Sunday afternoon when guess come to visit. If you needed staff you had to look for them. My loved one was not showered, dressed properly, hair a tangled mess, just left in bed 90% of the day. I could only speak to the medical care by appointment. I do not and would not recommend this facility to anyone.

My loved one has been there over a year under Provision's care/lack of care. Be aware, the staff is constantly turning over. Many employees simple walk off the job/including Director of bldg, resident assistants, marketing agent, administrative assistant, chefs. Their solution is to bring in temporary help from their "corporate office." Leading to poor management. I've reached out to corporate about getting rate increases without 30 day notice that is required in resident admission packet. The latest is a "late charge" for not paying the increase, even though I was not notified of price increase in timely manner. In visiting at lunch time yesterday, I got to see lunch being served. It consisted of a small white roll, a scoop of mashed Potatoes, and a scoop of corn...That was all that was on their plates!!!! My loved one hasn't had a shower in over a week; I had to take him to Dr's appt smelling of body odor, and with greasy hair, and dirty shirt. Enough said!

The nurse from Provision Living came out to assess my mother and said they could take care of her, despite her fall risk. So we moved my mother and her things in. They called me the next week and told me they couldn't take care of her because she was falling too much - despite the fact hat they sold me on the fact that they have cameras and other technology in place to prevent falls. They sent her to the hospital and said they could not take her back. Since then, my calls always goes to a voicemail box that is full, so I can't get through to anybody. They said they would send me a refund check, which they never did. And I am left wondering how often they do that to people. I have nothing good to say about the. It's a pretty place that shows well, but we had at terrible experience.

I would NOT recommend them for memory care. They're fine for people who are in wheelchairs and can't get out, but not for somebody more mobile in need of memory care. I spent a lot of money purchasing furniture and outfitting the room. I ended up having to spend the night there and babysit. I was asked to hire somebody to watch my loved one. They're supposed to be memory care, which is supposed to be secure. But my loved one kept getting out, so I had to remove him.

Anytime I went to see my loved one, their hair was a mess. The front sides might be brushed, but the top and rest of their hair was not touched. They were dressed in whatever they found on the floor in their closet and sometimes it was not appropriate. No one bothered to help them change into something suitable. After breakfast one time, I had to help them change into different clothes as they were dressed in the same things they were dressed in the afternoon prior as I was there. Mostly my loved one was in their room laying in bed. Only once they were an activity when I came. It was nearly impossible to every speak with staff because I never saw them. Any of them. It would be rare for me to see one of the staff. For an exceesive amount, per month I feel they should have had some sort of attention now and then. Even after their feeding tube was removed, they did not lower the monthly cost. I was told it was so expensive because of the feeding tube. They actually had to stay an extra month because the staff person responsible for sending their information and med list did not follow through with this request. Finally, when I went to pick them up to move, none of their things were packed and ready so I had to do that all by myself. Several items are still missing.

My husband lived there. Many things were good. He liked the food. Some workers were good. But the workers at night were not nice. He was afraid of some of them. I told him not to call for help at night, but sometimes he needed help. When he told me about problems, I told the director. She chose to support and defend her mean workers and made things worse for my husband. After she accused both of us of making things up, I had to move him out. (We had no reason to invent stories! We spent [price removed] to move him in. He needs help. It's close to our house.) The mean employees were hiding their bad behavior from the director. Why? They wanted to keep their job! If you care about your relative, do not let them live here.

I went to visit my grandma and needed some assistance finding her, the staff were nothing but rude to me. They acted as though they were too busy to deal with me. I have been away at college so this is my first experience with Provision Living, therefore this was not a good first impression for me. I overheard a couple of girls talking and they were just trash talking what I assume was a couple of other co-workers. Maybe they should focus on their job and not running their mouth, just my opinion. I am in my last year of nursing school and this was not an impressive first impression for me, maybe i am just being too fussy, but i just want the best for my grandma. The building was however beautiful and has a great potential, it just needs some customer experience education. I also noted a couple of staff members eating at the front desk on entry. Maybe this is acceptable practice but i find this kind of unprofessional. I just was not impressed with what i seen but will be around for a month so will update if my opinion changes.

I'm not sure this place could be worse. My Mother in Law has been here for one year and the turnover is nuts - a different person as the director every couple of months. The caregiver turnover is terrible. The food was incredibly good, then chef changeover and changeover.... She's been missing medications, they don't order perscription updates on time.... Run away, far away...

The facility has been opened for less than 2 months and the original management team is already gone with replacements from the out of state home office. Lots of staff turnover. Care is very poor due to unqualified and short staffed care givers. Their focus is on making it look pretty and not on care. Pull cord and emergency button is very slow, half hour plus. Medication administration is questionable. Lots of undelivered promises. We have hired outside care to care for our parents within the facility until we can move them out.