Proveer Senior Living

It is well for my sister-in-law and it took some time to settle in but now she likes it there. They have good service and good care. the staff are really nice and she likes not having to manage her medication, they remind her and help her. She has made some friends and the staff go out of their way, sometime they will wash her hair too. She likes care and the food too. It has been so much nicer at this community.

My Mother in Law was here for a week, but she is not a resident here. Everything went well while she was there as far as the staff and the facility were concerned. We did not have any complaints with Atria.

I think their meals are very good. Most of the staff is very helpful and concerned. Some of the staff could improve. I think the residents could have some additional activities for the residents that cannot get out. This would help the residents that have less mobility and independence.

Comments- very challenging front desk experience. Not friendly. Key staff are non responsive generally when any inquiries made. Generally, most care givers were pleasant. The experience for memory care follows the same mundane schedule each day. For memory care assisted living, my mother had very little direct oversight. She had fallen probably a half dozen to a dozen times. The last got her expelled. Not a pleasant journey. My mid grades are because I estimate they provide a median care service. Our experience sounds good. Service varied with shift, management changes, and personnel. Has room to improve

I would recommend the facility to others especially for members care. It has a small number of residents. It's a nice small place that is going through the process of new owner, staff and renovations. Place is very clean, one staff could use an attitude check, the meals are not up to par in my opinion for memory care; too many cold sandwiches.

I would suggest better trained staff and more staff to be able to monitor the residents specifically on the memory care side where my mom was at. They did not interact with her as I thought they would. The facility is lovely and maintenance staff keep it in good shape. Also food quality and the delivery method for the memory care side could be much improved. This facility has potential but the CNA staff needs improvement. If the patient is independent and only needs reminders then it would be fine.

I do not think I would recommend this community. The staff are friendly however, it does not seem like they are as engaged with the residents as I would like. There are not many activities for them to do at all. I have also asked for my mothers closet doors to be fixed and it still has not been fixed yet They told me to buy a curtain and use that but that is not what I'm paying for.

We chose Elmcroft because we went and visited and it was very clean, the price was better than what we had seen at some others places, and the staff seemed to be really nice. It is a pleasant atmosphere and administration was helpful. The room sizes here were sufficient for what my dad needed, he had his own bedroom but a shared den area. There was not a lot of communication unless it had to do with covid. It was going to start out being a really good experience, but covid came the day I dropped my dad off so it was not normal operations.

I thought this was a nice community. The reason I didn't choose this community was due to their lack of communication skills.

They are charging us an extra nine hundred dollars and won’t even help with the bath. The staff is not polite. My loved one needs help and we’re paying for it, but they’re not much help. The food is alright. Parking is good. That’s kind of amazing. I have never had trouble finding a parking spot. They talked very nice to me and my brother when we were looking, but what they do isn’t as nice.

Atria was very good when we first went there. Since then the costs have gone up,the activities have gone down in quality, and the turnover in management has been too much.

Things did not go so well when my mother was living at Elmcroft of Heritage Woods. We ended up moving her out. I felt the level of care was not what was expected. I would recommend others who do place a loved one at Elmcroft to spend lots of time there, at different times of the day and to really pay attention. Also to not be inhibited to speak up.

my mother was in the community eleven days and late one night while unattended and unsupervised she got up and went for a walk, but feel and broke her hip. I was not very pleased by this. However, I think overall it was a descent place, the activities were suitable, the food was edible and the staff was very friendly,.after the fall I moved her to a nursing home where she was attended to at all hours of the day

Our experience with Elmcroft of Heritage Woods was not a good one, unfortunately. It is a nice enough looking place, and the staff are friendly, but they just did not do a good job taking care of our loved one. After only a week there they mixed up her medications, which ended up causing a fall. I would warn any family placing a loved one that needs medications here to be extra vigilant.

You get what you pay for... this facility should be shut down. They fraudulently placed my father in memory care when he didn't need it and fought me all the way to have him back in assisted living. They charged me an additional $[removed]/month while he was in memory care when his Dr said he shouldn't be there and did so for 3 months while I figured out how to get him out. I later found out this facility was under investigation by the state while all of this was going on.

You couldn't get any answers to your questions, There was an issue with my husband's alert device and for 2 months it didn't work. We had a big issue getting ahold of people when we needed help. I would not recommend this community.

I cannot in good faith recommend Elmcroft of Heritage Woods to anyone. My mother was a resident there from July of 2013 until June of 2014. I had numerous problems with the administrative staff while she was there. In fact in early 2014 the entire administrative and nursing staff was replaced with new staff. I thought this new administration would make a difference but it did not. In June of 2014 my mother fell in the shower (she had many falls at Elmcroft) while the caregiver who was giving her a shower turned her back and my mother slipped. As a result my mother's health deteriorated rapidly and she required skilled care. She is now at the [name removed] here in Mobile and is receiving the care she should have gotten at Elmcroft.