Proveer Senior Living

[name removed] is an angel! It is a very nice facility. Rooms are a good size and it is clean.

Very safe and quiet.

I would recommend them. I think they are understaffed right now that is causing some issues but I also think they are doing their best.

I would say that they could do better in the nutrition department where diabetic patients are left with few options for an appropriate diet. I picked this community because of the availability and convenient location.

We toured with Proveer at Heritage Woods and we thought the rooms small and I didn't like most of the residents doors open as walking down the hall among a few other but just not a fit for us! But it definitely might be a good place for others.

We had some issues with the cable that took about a month to be resolved. They said there was wifi but it was never strong enough to use in her room even though we were told it was going to be reworked, that never happened during the 8 months my mom was there. The room especially the bathroom was always clean but the faucet in her kitchenette area leaked and dripped. The staff was really great. They were friendly and treated my mom very well, it should be noted that someone from the family visited every day. However, they were often understaffed and Mom sometimes did not get baths on time. Despite that, they were very kind. If she did not come to meals, someone would check on her and bring her something if she wished. The meals were generally pretty good especially breakfast but there usually wasn't really a second choice offered at any meal. Breakfast was horribly early, had to be there before 8am. There wasn't anyone to run activities on the weekend so often it was up to the residents to run a exercise DVD or use puzzles or games left out for them in the activities area. Having said that the activities director tried very hard to include my mom in what was offered during the week. It was not the cheapest place but it was very comfortable and if all services had been offered as advertised it would have been a bargain, as it was we were satisfied.

Everyone is nice and my mom seems happy. She is much better and the staff have her out of her wheel chair and walking. The only issue I have had is getting her prescription medicine myself and bringing it to her. The nurse there wouldn't accept it and the pharmacy they use is expensive because for some reason her insurance isn't covering it. It's frustrating but that's about the only thing. Overall I would recommend Vitality Living Regency to others.

The facility is lovely, the staff is kind. Improvements are needed in follow-through on promises to take care of issues and in attention to detail in the business office. Keep good notes of conversations and go over invoices carefully.

I toured this facility and it was good. It was clean and the staff was nice. We ended up choosing another facility because they had an opening sooner, but this one was very nice.

The main thing that sticks out to me about Vitality Living Regency has been the staff, they are always very friendly and helpful.

They could have more of a variety with their activities, but we would still recommend this community to others. =

When we started the facility was Elmcroft still but it changed to SummerHouse. They came out and talked to my loved one and it seemed like it would be a good fit. I thought it would get her out of her room and make her socialize with others, but she has not done that yet. I think it would be great if the staff could try to encourage her to get out a little bit more. I would recommend them to other families looking and I already have to some friends of ours.

They changed ownership while my mother was here and during the transition the quality of went downhill a little bit. The response time was a little slower and the food service was not as good. Prior to the changeover, the food would have been a 5. [name removed] the director wonderful. My mother really loved the church services that were provided, but she did not get involved in many other physical activities.

This was a very nice community, they just would not take anyone who had thickened liquids so he was not able to be accepted there.

For the most part it has been a good experience. There have been a few things we had issue with, but that wasn't because of the facility per se. I liked how they worked really closely with us and helped us with the transition. And cleanliness has been very good as well.

The community is very neat and clean and the staff is friendly. The community is open to feedback and resolve any issues very quickly. I would highly recommend this community to others based on our experience.

We chose Elmcroft because it is all inclusive and they assessed my mom and have been very accommodating and took care of a lot of things that I have not had to worry about. The room sizes are amazing, she has a 1 bedroom and she has a single bed, recliner, drawers, and a tv and she still has plenty of room for other things. The food here is really good and they are chef prepared meals. The staff are very friendly and outgoing and they go out of their way for their residents. They even have special days where they take the residents out to eat or do something special with them that they want to do. I would recommend to others looking.

The communication between the staff and the family is good and they keep us well informed and updated. I would recommend this community to others

We chose Elmcroft because it was convenient and I knew someone who had been here years ago and they had a good experience, the value for the money was good as well. They have been pretty good with communication since I am not able to go inside the facility. It is hard since I have not been able to go inside but I would probably recommend.

Very nice facility with spacious apartments and friendly staff. The sense of community is very evident. [Name removed] who provided the tour was a wealth of information with a warm bubbly personality that made you feel she really cared.