Priority Life Care

Brookdale is a clean and orderly, smells good. They have nice wide hallways easy to navigate. Staff is very pleasant and helpful. Value started out good but they keep adding services and increasing the price. Communication from the LPN and Doctors to residents and primary contact is a little skewed. Need more resident input. My mom is happy with the activities. Residents are known by their name and not by a number. I would tell people looking to get a good handle on communication on services, costs and add-ons.

The common areas of this facility were what I considered "typical" for the small town we're from in the northeast - needed updating and some repair work, and the lobby doubled as a "hanging out" space for residents since there's not much public space. If you were in need of a facility truly in West Palm, this would be the best bet from what we saw. We met a few residents who seemed happy enough. The pool looked inviting, and the grounds were lovely. My son was excited that they stock the pond, so he could have gone fishing with grandpa. But none of us were thrilled with the quality of the apartments - it was "damp motel" quality, and the hallways were dark and so tight there's no way two wheelchairs could easily pass each other. This facility did not offer a "shelter in place" option as newer facilities (built to the new standard) offer. In fact, the apartments did not seem very handicap-accessible overall (this community was retrofit to be an Assisted Living facility, and it's evident.) The library was nice, and the shared computers located there were up to date technology-wise. This facility has no Memory Care option, so should that be needed later, you'd have to move your loved one. Ultimately we went with a new, large facility in a far suburb that simply offered more for exactly the same overall costs.

I am very happy here. Have lived here 3 years - have enjoyed all the functions offered. Staff check on residents if they do not come for meals on time or do not hear from them during the day. We have everything here we need!

We had a pleasant visit, tour and discussion with the sales coordinator. This is a independent living facility and would require a "move" should a resident require an assisted living. For this reason alone, we will not be considering at this time. One feature that we were not pleased with is the "wall unit" A/C... sort of like a hotel. The unit was in the living room, but not the bedroom. Since this is a fairly new facility, we were surprised they chose this type of HVAC over central. I caution anyone reading this to not be influenced by a Star rating. This is very subjective and "your" personal visit is of the utmost importance.

Brookdale Deer Creek in Deerfield Beach is centrally located and has a decent interior. Has larger sized studio apts than most others. Caters to older seniors, most over 80+. Seems relatively clean, pleasant front desk staff. However, meal portions seem smaller and though the menu looks appetizing a lot of the food is unseasoned or plain tasting and sometimes is served lukewarm rarely hot. They need to improve in this area. A few meal servers I saw arguing amongst themselves in front of residents, so more staff discipline is needed for a smoother operation in hospitality. The nurse/Rx station is sufficient more than efficient. Housekeeping is adequate as is maintenance. Brookdale is better than some for those not yet ready for a bed-nursing home. Younger, active seniors would prefer a different environment in my opinion. Pricing is less than some competitors, which is good.

There has been a problem with cleaning residents' apartments as one employee left. After several days another employee was hired and things have improved as far as cleaning bathrooms, vacuuming, changing sheets, etc. Meals are plentiful but not very tasty. Carrots served for several days were too hard to cut with a knife. Though hot dogs and hamburgers are supposed to be available every lunch and dinner, the kitchen has been out and out and out. Be prepared to WAIT for your meal. It can be 90 minutes. The activity director is great and the receptionist who does many things is also great.

Would not choose. Rigid mealtimes. Motel style heat/ac units, odd shaped rooms, inadequate kitchenette in private quarters. No walk in showers. Needs updating. Smells old. No screens on balconies.

Gave more of a nursing home feeling which I think my mother would have a problem with. Facility was clean but older.

We met with the personnel at this place, but ultimately determined that it was too independent for our family member's needs (they don't have a nurse or any medical personal on staff). But it seemed nice and the residents seemed happy. Looks like it would be good for a retirement community.

I’m husband and I were given a tour of most of the facility and were able to see some of the rooms. We are looking for a place for my mother. I really liked the shared rooms where the residents had doors they could close for their bedrooms but one of the residents would have to go to the living area to use the bathroom there. Many of the places in the facility had a strong urine scent. Our tour guide said renovations were almost complete but I wasn’t impressed considering the costs. Costs are alacarte so you have to pay extra for assistance with dressing, showers, bathroom needs, and medical management. This is close to my home but not my first choice.

I am SO disappointed with what has happened with this place. My Mother moved in before Brookdale took over and we loved it. There are wonderful staff members here on the day shift and afternoons but am not sure about nights. Cleanliness is so-so. Most of the nursing staff is excellent and the food recently is Much better, But the staff runs the building the way they want to. Many residents have left and some have died recently. Such a shame. This place a few years back was Full and Happy. Still some very good staff make this a possibility for those who want this location.

The Marketing Director and Building Director were great - lovely, helpful, friendly, informative and very warm with the residents. The aesthetics were nice and the facility is lovely. The pet birds are GREAT! The kitchen staff did not seem thrilled. Didn't get to meet any other staff in memory unit. Other facilities were BRIGHTER and the Memory Unit day staff overall seemed warmer, and environments more loving, warm and dedicated at 2 other places. This was 3rd choice out of 5 we saw.

I like the care the from the staff at this community. The staff has been nice. The menu is good and she seems to be happy with the activities that are offered. The community has a clean environment. We would suggest that families tour this community for the care of a loved one.

I did a 2-week respite stay here to see if I would fit in if I moved here. I liked the staff and they treated me well, they told me about the different activities, none of which I liked and they made sure I came down for my meals with the other residents. The food was fair but it was depressing as some of the residents were friendly others just sat around doing nothing. I finally decided that I would be better off in my own home with caregivers for now.

I had a very nice tour of this community, the staff was very friendly and they took they're time showing us around and answered all our questions. The community is nice, clean and the residents have a lot of amenities to choose from. I just didn't feel it was as secure as what my father would need.

Everyone was very kind to my husband, and I during our tour of this community. Everything went well. The community looked nice. It was a pretty nice experience, but we did find another community that met our needs better.

Their facility was nice but there was an odor. I felt they could have been more forthcoming about Medicaid and how it actually covers a person.

My mother and I toured this facility after a few others, and got an immediate sense of the camaraderie and commitment to making residents feel like family. If you're looking for a place to feel welcomed and looked after, this would be a great choice. Also, beautiful, open feeling inside, and large, screened pool with cabana and morning shade outside on attractive grounds. The living quarters are roomy and include a screened-in balcony, but, negative for us, no oven, stove, microwave, or even suitable space for a microwave. There IS a full kitchen on the main floor, for those residents who'd like to cook every now and then, but it was unfortunate to us to have that as the option. I would like to visit my mom and cook her yummy items she can feast on when she doesn't feel like eating with the others--that's kind of a tradition for us, so it's important. However, for those residents who have no interest in cooking and just want to be fed, it wouldn't be a problem. That's really the only thing we didn't really like; other than that, Pennie and the rest of the staff were wonderful, and many of the residents came up to us of their own accord and told us how much they enjoyed living there, and how welcomed she would be, which was a great indication to us of resident satisfaction for those who want to be a part of things. Very impressive place, and I'd recommend it to visit--especially if cooking is not important. Aside from that, and a very small gym (two pieces of the same equipment), it's a wonderful place.

Very nice facility, but too pricy for us. I think a one bedroom is $3800/month for independent living.

Residents sitting out front seemed engaged and talked to each other. For someone who's looking for staff involvement, this won't be a good choice as they seem to be more like a Senior Apartment type of place. They expect the residents to check on each other ... staff won't do that. Even the emergency call button goes to "Great Call" - an independent company. The amenities look pretty good ...bed and towel laundry and cleaning once a week; residents do their other laundry themselves at free machines; 3 meals a day; snacks put out during the day; Restaurant style service. For someone who's primarily looking for a senior apartment with little involvement from the staff this is a good choice. Approximately 125 residents and 20 staff (plus additional evening servers at the restaurant). Average resident age is probably about 80 with the range being about 56 - 99.