Phoebe Ministries

The PT, OT and ST are five star. One of the girls was excellent. The therapy was excellent but the call bells were put on and you had to wait and wait for help. The staff were good and were all nice. The nurses were good but sometimes you had to wait. I ate there too and the meals were good and hot.

They are good with communication. Some of the nurses and the doctors are good at explaining stuff. They are more caring and patient. The doctor does well and his assistant does well. 80 percent of the regular nurses are good. There is a problem with the nurses' aides. Some are not very patient with her but some are patient. There a couple of people who are very nice to her. There are a lot of problems. They take a while to get to her sometimes.

Her room is so confining. She has been living in an Assisted living facility and the care there seems the same. I've observed one therapy session and it was very good. One of the nurses was very good and does a nice job. Everything seems cleaned. The dining area seem pretty good. At all of these facilities you have to ask for information, but I got a call today to let me know about her updates.

It's very clean. The communication is poor though, I have to be on it.

The care has not been up to par according to her. I talked to the nurses and they seem fine to me. They are very informative and keep in touch with me. They are very good and they have contacted me. It is very clean. The meals seem fine.

Overall everything was pretty great, but I'm not sure if she is receiving the right care she should be given. One of the nurses is very good. My mom is a little hard of hearing and her roommate plays her TV really loud and she got her earphones.

All of them are nice but I am not there completely there all the time. He enjoys the food. I was there when he ate and he enjoyed everything. I just think for all those patients they are understaffed - they need more help.

It has been a good experience.

Cleanliness and food were fine.

The therapy was wonderful and awesome. I would recommend for others, but if my mother needs to rehab again she will not be going back to Allentown. It was a little frustrating when you see the people you are trusting to take care of your loved one is not being as kind as they should be.

The therapy services were good and they accommodated me when I was feeling ill. The staff was informative and it was good. The nurses are very good. It is not very easy to get medication. Everything takes a while from a doctor. The aides are very kind and friendly.

There is nothing I disliked about the meals and everything is really good. Some of the nurses are great and most of the staff are friendly. All of my therapy was good. Sometimes I was updated but not as much as I would like to be updated. They are understaffed. The girls always said this to me and they said they are rushed rushed rushed.

The rehab therapy services are excellent. The aides are very good. Most of the staff are friendly. The nurses are excellent. So many nurses can't remember all their names. The food varies and it is very salty.

It's a very nice, pretty place. Mom enjoyed the library and gift shop. The physical therapist got my mother to move and did a really good job. One of the staff really brought a smile to my mother’s face. The staff were really good. Some were a bit abrupt or they say they have to check and never come back. She's used to steak and pork chops but was surprised that she had to go one a different diet. The communication was off about why her diet changed. Everyone had their breakfast but she was just lying there around 9-9:30. She would sit for about an hour when she needed to go to the bathroom.

The experience was decent.

When you finally get a hold of a nurse, they are great. All the RNs and LPNs are good. Compared to other places we have been, it is pretty clean. The aides' attitudes need to improve and be more helpful and cheerful. They should not zip in and out of the room. The nursing supervisor gave me their number for the nurses’ station, and that is the only way I get things done. You see a lot of different faces. He has been fine with his meals overall. Lunch is late and we were waiting for 25 minutes for help.

The lunches looked good. There were supposed to be more activities. For one thing, he does not walk well with a walker and I spoke with the facility - they are going are get him a wheelchair for the long distances. I was speaking with a nurse about his difficulties walking and the wheelchair issue and she took care of it right away. She called someone and got it taken care of with the wheelchair.

The staff are great and very attentive. One staff member helped me right away and got me the person I came there to speak with. She was so helpful. My father's enjoying the meals too. The facility does not have set visiting hours so I think at some point I would like to visit around 3 am just to make sure the care is just as good. There was miscommunication with father's paperwork; might not be their fault. I've addressed an issue with the Director of Nursing. The first shift were really good. They are very diligent and then as the shifts go on it drops off in quality.

The staff have been friendly. It is pretty clean. The meals looked good to me and she enjoys the meals. She is not getting much care and she is on hospice. I have not seen a nurse yet when I am there. They have not talked to us at all. Everyone needs to improve on communication.

The nurses are friendly. The dietitian is doing her best. One day the food was cold. The cooks are nice. As far as communication, the nurses are good and the CNAs, except when I call Phoebe I do not get return calls. Some of the therapists are excellent. They do not do the therapy long enough. I asked if they were going to get him out of bed and they said he needed his rest from the fall.