Personal Care Senior Living

They just did not take care of her. Dirty diapers, sores on her bottom. Left her in her room with the door closed. Broke her bed and didn't tell me. Skipped her nebs, left the room a mess, put dirty sheets on her bed that had poop on them. They pulled them out of her hamper. Male nurse was yelling at her when I walked in one day. I reported him. He was still there after it, he even threaten me saying I better watch myself, they were short handed. One night I went there because my mom called me at home because she needed help. I pulled up and 4 workers were outside by a car with men smoking, I went in the building and my mom was in bed with poop all over because she was having diarrhea. Some of it was dried that is how long she was sitting in her poop. Said she kept pushing the button but no one came, I can go on and on. Her new recliner was so stained with poop and smelled. I tried cleaning but I couldn't get it clean. I bought pads for them to use but they never put them on her chair. I complained over and over but nothing changed. Cold meals, told she couldn't have juice or coffee at night, I bought her snacks, pop, candy and snacks. And they wouldn't get them for her. She couldn't walk. I walked in one day and they had her on the transport and she was falling out of it. I had to show them how it worked. Finally they told me they couldn't take care of her, so I moved her to a skilled nursing home. It wasn't much better, they just can't find good workers and they are short staffed. My mom passed away [date removed]. Her last year of her life was really bad. She didn't deserve to be treated the way she was. I don't get it. My mom was a wonderful person and mother.