Pembroke LLC

We have had a good experience at Bellwood Assisted Living. Their staff is great - very patient and caring. And very attentive to the residents' needs.

The staff does a good job with what they are provided. I do think that the food variety could be improved and more activities would be nice.

My mom was only at Bellwood for a few weeks before having to move to a nursing home. Staff was very helpful and communicated very well. Overall would recommend for value and caring staff

What we like about Bellwood Assisted Living is that it is close by and affordable, and based on the experience we have had so far we would recommend this community to others

We all seem to like the staff members working at the Bellwood Assisted Living community. Some areas of improvement would be more with the transportation options and modern updates/ brighten up the facility etc.

No one is really in charge there, and no one is held responsible for anything. The residents do not get their mail on time or sometimes the mail sets in the P.O. box for a month. We have discuss this all the time with them. The management is really lax, they won't return our calls.

Depressing, dark, inside and out was in terrible disrepair. had septic issues weekly, urine puddles on floor and left for days. The shower room was covered in mold and mildew and was slippery. very few staff in general, but several cussed like sailors and one regularly greeted residents by simply sticking her tongue out at them. There was never an administrator on site. When I complained to the administrator, she told the staff member who we complained about and they came to my mother screaming in her face about her complaints. regular techs were passing meds with no nurse on duty, which is illegal in tn. Need list want updated for months at a time. New Dr orders were rarely followed. One tech told me she was substituting one patients pain meds for another resident because that resident was out of theirs. My mom fell several times with no notice to me and no incident report done.

Small facility. No way for the resident to communicate or alert the staff if there is an emergency (accidental fall or otherwise) until they check on them, once every couple of hours, if you’re lucky. If you call in the evenings, you will not get an answer, which is a problem if there is an emergency with your loved one. The only reason for a two star review on the staff, instead of one star is because a couple of the techs are so very kind and caring. They are definitely the exception, not the rule. Disappointed with the communication with the director and staff. If you have another option, please take it.

Trousdale was very old dark and depressing. It felt like a nursing home instead of an assisted living community. The person that gave me the tour was very nice. It's just not a place I would put my mom and I think it's mostly Medicaid residents.