Pembroke LLC

Staffing was a huge issue. Always running with only one tech per shift, regularly having that tech pass meds- against the law, often the 1 tech was the only staff member in premises other than the cook. All but 1 employee I ever encountered used profanity constantly to the residents and families. [name removed], the administrators was never there. My mother fell and I wasn't notified. She had no care. I visited the next day and had to call an ambulance because she was unable to use her legs. They told me about the fall when I questioned them after my mom told me she fell the night before. She wound up needing 2 back surgeries and has never walked since. She might have had a better outcome if she'd received prompt care. She is now wheelchair bound and resides in a nursing home. It was not unusual for the 1 employee on premises to be outside smoking.