Pembroke LLC

Depressing, dark, inside and out was in terrible disrepair. had septic issues weekly, urine puddles on floor and left for days. The shower room was covered in mold and mildew and was slippery. very few staff in general, but several cussed like sailors and one regularly greeted residents by simply sticking her tongue out at them. There was never an administrator on site. When I complained to the administrator, she told the staff member who we complained about and they came to my mother screaming in her face about her complaints. regular techs were passing meds with no nurse on duty, which is illegal in tn. Need list want updated for months at a time. New Dr orders were rarely followed. One tech told me she was substituting one patients pain meds for another resident because that resident was out of theirs. My mom fell several times with no notice to me and no incident report done.

Small facility. No way for the resident to communicate or alert the staff if there is an emergency (accidental fall or otherwise) until they check on them, once every couple of hours, if you’re lucky. If you call in the evenings, you will not get an answer, which is a problem if there is an emergency with your loved one. The only reason for a two star review on the staff, instead of one star is because a couple of the techs are so very kind and caring. They are definitely the exception, not the rule. Disappointed with the communication with the director and staff. If you have another option, please take it.

Staffing was a huge issue. Always running with only one tech per shift, regularly having that tech pass meds- against the law, often the 1 tech was the only staff member in premises other than the cook. All but 1 employee I ever encountered used profanity constantly to the residents and families. [name removed], the administrators was never there. My mother fell and I wasn't notified. She had no care. I visited the next day and had to call an ambulance because she was unable to use her legs. They told me about the fall when I questioned them after my mom told me she fell the night before. She wound up needing 2 back surgeries and has never walked since. She might have had a better outcome if she'd received prompt care. She is now wheelchair bound and resides in a nursing home. It was not unusual for the 1 employee on premises to be outside smoking.