Park Vista Retirement Living

They have a staffing issue. They can't find enough people to run the place and are shorthanded, which is the only reason they're not getting a perfect rating. That, and the food is terrible. But other than that, I really like the place. The people that are there are nice and friendly, and it's a nice place.

The staff seems very nice when we are there, but communication is a bit limited. We are in new an unknown territory and are looking to the facility for more updates and even recommendations to help the transition with my loved one.

I think the Memory Care floor did well for how they were trained. We moved my mom from PV to another memory care facility once I checked out others. The newer memory care facilites are designed better. They are open, they encourage community, have gated courtyards for residents to still enjoy the outdoors, and there is more activities and training for staff working with those with dementia. At PV, the residents spend too much time alone in their rooms, they hardly go outside, they don't get food choices, they rarely get fresh fruit and veggies, and I went there so many times when they had no activities going on for memory care. At the other facilities, the nursing staff and aides lead the activities the activity directors have them do. Many times the staff at PV are hanging out in the cafeteria or the hallway on their phones waiting for the residents to come out of their apartments. After the evening meal, the residents go back into their rooms where they are alone all night.

They made promises and they didn't go through with it. So we did not place our loved one here due to this.

My parents have been living at Park Vista in East Moline for about 4 years. It's a clean, attractive facility with activities for those who are able to participate. My major concerns are 1) the food in the dining room is HORRIBLE and 2) there is no supervisors/management there on weekends. My parents have both lost weight (and Dad's doctor says he's malnourished) since they've lived there, due to the fact that the food is barely edible. I suggest that you pass this one up if looking for an assisted living or independent living facility.

The management team said they would be more than willing to work with the family if any issues arose - however rather then working with our family just after a few short weeks of our loved one being there, they illegal evicted him before Christmas. When we brought this to their attention and to have a conversation they ghosted us. It was basically the worst experience ever.