Pacifica Senior Living

We walked in the lobby and it was linoleum and not very pretty. There was a weird smell. Didn't look like a country club, and I guess we were spoiled from the other places we looked at! We wanted the place they were spending their last years to be warm, and Emeritus at Springtree was filled with people in wheelchairs that looked so sad and depressing. Didn't want mom here at all. We didn't even meet the staff, just appearance and grounds was enough.

My mother has been in Atria Rancho Park for three months and while this is still a transition period for her it has been a very different experience for me. The staffing level is greatly insufficient to meet the needs of the number of residents. I have had to make 3 separate requests over a 12 day period to have the heating system in my mother's room fixed - it was non-functioning and we are getting cold nights and evenings. Trying to determine the level of assistance for my mother has also been difficult because there seems to be an unwillingness to work with a resident's individual needs -- there is a list of things they may do and that is as much as can be expected. Any claims of medical assistance are absolutely not to be believed -- they will dole out pills but nothing more; and even on that point if you are unwilling to work with 'their pharmacy' you are given the impression that you are being troublesome. I have had the business manager complain to me about residents taking food from their canteen in a manner that implied the residents were stealing; this canteen was described to me as being always open and always available to residents when I first toured this residence so this was quite an eye-opening comment. Bottom line - like may facilities of this type, it takes a vigilant eye on the part of the family to make this a livable arrangement.

I had billing problems every month. Even the corporate couldn't do simple addition. For meals management waited to the residents left and then secured the dining area which is in the same place as the residents lounge. One day they asked me to turn down the TV because they were having a meeting which was not in the conference room but instead in the residents lounge. The food was okay. At the time that I was there they had chicken and salmon choices which I liked. While it's really pretty on the outside they had things like cracks in the sidewalks. They started taking care of it but then they stopped. I found the billing person was exceptionally rude. She'd make me stand out in front to discuss my billing problems where people would come and listen instead of letting me into the office.

The food is terrible. The building is old and needs repair often; some things like windows and hvac units need outright replacement. It takes forever to get anything repaired! Small community is good. Staff is nice.

This is a little bit difficult. The actual care givers were nice and friendly but we had a disagreement with billing when my mom left. We have a very low opinion of the administrative staff. Even though some areas are going to be higher, the overall is going to be low due to our bad experience at the end.

Price kept going up. Staffing a major problem. Mom did not get the level of care needed and promised. No, we would not recommend this community to other families unless management is improved.

They better be able to do everything own their own, even though it's listed assistant living, my mother, didn't get that much assistance from the staff. I just read some of the reviews and no way this place is a 5 star

Most of the caregivers are wonderful. Communication with/from staff and administration is difficult and it can be challenging to get the information you need; just keep asking questions! Not much variety in activities, but the Activities Director is super sweet and loves the residents. Food is amazing!!

The overall morale is down, the meals are not good. My sister is gone to quite a few meetings about the food and nothing's changed. They've even been without ketchup, mustard, brown sugar. They have powdered eggs. seafood can be dry. She said they served Philly cheesesteak sandwiches with just a piece of meat in it no cheese. Nothing else meals are usually what people look forward to.

The transition in was pretty terrible. [name removed], who reviewed my father initially at his skilled nursing facility set him as the lowest level of care, which turned out to be far from the case and felt like her way of making the facility seem cheaper. They almost immediately moved him from level 1 to level 4, but she had never established any sort of care plan or pharmaceutical needs and was then promoted to the site manager or something and was just clueless. Thankfully, her replacement, [name removed], was good and seemed to care, but by that point it was too late. [name removed] had established no lines of communication to past facilities, had no idea what his care needs were, and didn't seem to care. He went several weeks of no medications at all until [name removed] stepped in, but his health had already declined rapidly. Nothing was established because [name removed] insisted he could take care of himself despite his physical and mental (memory) ailments. They didn't talk to the skilled nursing facility about his meds, his diet, his PT needs. She argued about it with us until she wanted more money, but then still did nothing to establish care. None of us live in the state and we got out there as much as we could but without constant advocacy it was pointless. He was hospitalized and died within a couple months of being there.

Beginning next month I will have lived here a year. Not a happy year, a very challenging year. When I moved in I was told a small remodel…all flooring ripped out some kind of wood-like stuff in with the exception of our “dining room”. In “dining room” with fake tile was installed in the high peak ceiling that echos, echos, echos… The three professionals decorated resident buildings (that we all really loved)were made to be all look exactly alike-white and gray. Every building looks the same, every floor looks the same. Prior to this each resident buildings was unique and each floor was different. There things on the walls, quotes, it was charming, interesting, fun, peaceful. There were landmarks so you knew if you were in the right building, the right floor or the wrong one, it help people know where they where. Now every building looks the same plus the furniture isn’t comfy like it was. The oil plaintings we had in gorgeous frames looks like Walmart prints and frames with snapshots

We would rate the friendliness and the staff a 0. They need to hire more staff that cares.

The place is very disappointing, once you are pass the visit and move in ,the staff knows nothing about you as a individual Nor do they seem very enthusiastic about their jobs other than the receptions and people in the cafeteria are very nice and helpful Memory care location stinks and the staff don’t seem to be well trained in the area of people with dementia or understand the care they need

Inadequate bathrooms in public spaces. No heating in dining room. Laundry service at an extra fee. Activities are limited outside the facility to small number of residents and limited activities at the facility. Food is cold and limited alternative options. No food services outside of 3 meals.

The Atrium advertises its many community activities, but if you plan to participate, be sure to bring a heavy winter coat. For years, the social activity rooms and hallways have remained unheated due to a long-broken heating system. Despite repeated assurances that repairs are coming, nothing ever changes—leaving shivering seniors to endure the cold.

While they would like you to believe your loved ones will be well taken care of, this simply isn’t the case. Understaffing is a huge issue, Non-English speaking caregivers, rude staff, unresponsive management, no follow-up to concerns raised. Look elsewhere, you will not be happy with the services provided here guaranteed!

I am rating the current place which is no longer an assisted living but a 55+ facility. They could improve everything-it is still 90% unoccupied

It is not well maintained (e.g. downed lights, trash, animal droppings on the walkways) and many residents refuse to eat the poor quality food. I would absolutely not recommend Wyndham Lakes to anyone.

In terms of quality there are re couple bright spots in staff. This is helpful in dealing with the issues that invariably come up. But generally the care is not commensurate with the cost. And the constant requests to renegotiate the cost is oppressive. We chose the community based on presentation, people care and cost. Our expectations were immediately impacted after contract signing and upon move in when the day of move in they attempted to renegotiate the cost and care level. A virtual bait and switch that came with the "well if we can't come to an agreement we may have to cancel the agreement". It made an already extraordinarily stressful situation incredibly more stressful.

Unless management has changed, this is not a safe environment for your loved one. They are a no lift community so as your loved one ages, they will not be able to get them out of bed and into a wheelchair. They do not disclose their limitations so there is no way of dealing with people who end up with physical limitations besides to let them lie in bed and grow bed sores. All of these establishments go through managerial and staffing changes and the phase that they were in when my dad was being cared for meant that he was not being cared for adequately. We reported the facility to the state and I'm sure that they will go through a series of change and hopefully become a better environment for people.