Mainstay Healthcare Management

I toured here when I was looking. It looked like a juvenile detention center. I didn't like that they lock the dining room, so the residents are sitting in the lobby waiting for the dining room to open. It was more expensive than a much nicer place. They showed me the price for the apartment, it was more than what I made in a month. My daughter was with me when we toured and she was listening to two residents talk, and I don't know what she heard but we left immediately, and she said she would never let me move there.

A family member was a resident of over 4 years. We were very disappoint to find that they were charged $500 to replace carpet (we do not recall ever getting new carpet). Management said they can charge according to the contract and did.

It’s horrible! Getting follow up and follow through is an issue. They said they give medication – but there were just concerns with their care services. They were ready to take my loved one back from rehab, but the rehab required them to come and do an actual evaluation – and then they decided the couldn’t take her back. They were there for the money.

Took my family member out because of neglect leading to sores on the bottom. Residents that wear Depends do not get assistance changing them often enough. Sometimes the same one is left on all day long, and this is a frequent occurrence.

1) it had a very medicinal smell in the main building, 2) the staff did not speak to us at all during our visit, 3) the residents were rather apathetic in general and none were 'well groomed', 4) the spaces were not well lighted and it was kind of gloomy (it was a rainy day, but the facility lacked adequate lighting throughout), 5) the activities planned for the residents did not compare well to those offered at the other two facilities and, 6) most distressing, their business model is very focused on medical issues versus stimulation, happiness, well being, and resident socialization. We have eliminated Agape Senior. I would not recommend this facility to any family or friends looking for a loving/caring environment.

I would not recommend Bridge to Rediscovery. The staff are not CNA qualified or even close to understanding how to inneract with Alzheimer's patients. I think the whole facility needs an overhaul starting with the director.

I stopped in to check out this place for my mom and I could not believe how rude the marketing director was to us once we told her what we could only afford ,then she was so nasty to the staff that was only trying to help and ask if we needed any help because she walked off to take a phone call

left before the tour, not worth my time or there's. No securtiy, no staff, door left open with a box. No one at reception, Memory patients could have just walked out. DO NOT RECOMMEND!

Ansley park was a dump when it was American house. After that company took over everything got worse. Don't recommend that place to a dog. Honestly, the place is disgusting roaches everywhere we had to bomb her stuff before we move them out and after the food was edible I had to send them 2 to 3 meals a day and it was run by American House forget about it, that place took over Ansley Park , it got worse. One of those people took over my mother couldn't wait to get out of there. I don't even think they stayed there a year there's a few months and then my father needed memory care so we decided to move them both. The Director of that place Ansley Park should not be employed. She was so incompetent and nasty that the most of the staff walked out on them because of her.

Our loved one was there for a short awhile and he was sent to have behavioral assessments and they advised our loved one was not able to go back to American House after they had discharged him. They did not keep us up to date and American House was not willing to work with us or give us any heads up. Our loved one was kicked out immediately.

If you have a family member that is basically fully independent and just needs an apartment with three meals a day provided, this might be a good place for them. But if they need any kind of assistance with dressing, toileting, showering, any memory problems, then definitely not. I was very disappointed with them. They were supposed to come and clean my loved one's room once a week, and they did not. I was there almost every day, and pretty much every day I had to clean something - spilled messes, feces on the floor. She wasn't getting a shower once a week. When I would ask them when her last shower was, nobody knew. The director kept telling me there should be a list on back of her door stating her scheduled shower day and cleaning day. But there never was any list, and I had to keep asking for it. Most of the people were pretty friendly, but I feel like she got zero care. She never even got a call button for help. They kept telling me it was on backorder. She was constantly telling me that the food was awful, and I hardly saw any activities.

I removed my loved one after he had only been there for two weeks. They locked him out of his room during the day, and there's no bathroom on the floor for the residents to use. They said that's their policy, and that they take the residents to the bathroom every couple of hours. But that's not happening. Every time I went to see him, his diaper was full of urine. He was severely dehydrated and had a UTI from not being changed often enough. He fell there several times due to the combination of dehydration, the UTI, and not getting enough to eat. (They would put food in front of him, but they didn't help make sure he ate it.) When he fell, nobody called me to let me know, even though they sent him to the hospital both nights. I've seen him at 3 pm still in his pajamas, dirty and needing a shower. He couldn't even stand up and walk when I got him home. And now that he's home and away from there, he's walking by himself and needing very little assistance getting around. It was a terrible experience. He lost 10 pounds in 2 weeks there. It's not a place you would want to put your loved one at all.

I'm thinking of getting a lawyer. My mother fell in the care of Brookdale. She ended up breaking her femur, which is now causing issues with her hip. My mother was even in part of the building where the care staff was to be looking after her 24 by 7, and she still fell. The only good thing is their food. My mother enjoyed the food, and we even had lunches up with her. The staff is really mean, even while standing there. The don't even try to hide it. Brookdale wasn't cheap, it was $1000 a month.

I am really stepping out, I normally do not write a bad review. However, after placing my parents here -I have apologized to them everyday. This place is absolutely disgusting. The change over with management is revolving and constant. The facility is old, does not have any curbside appeal and the staff can not communicate with the resident due to language issues. It smells like a nasty nursing home, the food is cold and multiple complaints have been called into the state. If you do not like your loved ones this the perfect place to put them. The food is below average and always cold. The sliding glass that was added in the dining room was actually a big deal? They are behind in every area- I would highly recommend not to send your loved ones here, you will regret it.

Moved my Mom out after ants in her hair and infested in her room.

My grandmother has been here for 2.5 years. There’s a revolving door of staff members. My opinion is that they don’t pay staff enough to survive much less take pride in their work. My grandmother is blind but doesn’t “look” blind and has received horrendous treatment from some of the aids. One of them slapped her across the face because she wasn’t understanding the verbal directions she was being given after waking up in the middle of the night and needing assistance. My mother routinely does her laundry and cleans the place because staff doesn’t keep up with it or only do the bare minimum. Lots more I could say but won’t. For $4k a month it makes you realize that our medical system is super broken and businesses like the holding company that owns Cedar Creek are at fault.

I moved my family member from this facility because it was horrific. The only way it could be the best in Woodstock is that it would have to be the only facility.

My Mother is no longer here. I placed 2 complaints with DEHEC for the elderly! I think that says it all.If you love your Mom do not go here!

after stopping by to get a tour and see if that would be a good place for my father.....a WW2, Korea, and Vietnam veteran decorated hero. I met with [name removed], the newest director and saw the facility. He went as far as to tell me how to position my father in his wheelchair before the nurse arrived at our home to evaluate him to "make sure he gets the approval". My concerns started then. He himself was trying to beat the system to have my father accepted, but would that have benefited my father?! Then when I left, I had the honor of having lunch with another WW2 veteran. When I told him where I had just come from HE CRIED!! I was so taken back until he began to tell me how just 9 months earlier his wife was PULLED FROM HER BED BY HER NURSE AND ABUSED!!! SHE SPENT 8 DAYS IN REHAB AND WAS TREATED FOR SCABIES..AT 90!!!! I called [name removed] and confronted him about the allegations. He shuffled around his words and would only say.....we treated "as IF the residents had scabies". He claimed he knew nothing about the abuse. How could he not!!! That is why he was sent there!!! There are still employees working there that were aware of the situation at that time, according to David. I contacted corporate to voice my concerns and they too are shuffling their feet. I will take this info to the news if I have to! Our parents and loved ones should be treated with dignity.....NOT TREATED FOR SCABIES in a facility that is almost 5 grand a month!!! FAMILY MEMBERS BEWARE!!! STAY FAR FROM THIS FACILITY!!!! Remember that veterans wife in your prayers!!

I would never recommend this facility. My mom got the worst care ever. We got ready to withdraw her and mysteriously her femur got broken, no falls were reported. Had surgery, went to [community name removed] but never recovered. Died within 2 weeks from plural effusion.