LCB Management

We really wanted Maple Ridge to work. Unfortunately, dad went over a month without someone attempting a shower, his teeth were not brushed for weeks & there is no documentation of refusal. They do not feed him in a manner he can eat. His documents indicate we paid for services that he never received on a daily basis. At least part of the documents were falsified. Despite feedback to everyone, things just got worse. Read the licensing report from [date removed]. It gives a sense of what is happening. Don’t send your loved one here.

I came on here to share my not so great experience and was going to give some tips on questions to ask if you are considering this facility. However, I started reading the other reviews and became angry as I read responses from the company that were outright untrue. The residents are not all able to ambulate on their own. When I visited I saw hoyer lifts and the sales person told me that they can provide all mechanical lift services for residents and that they have been taking higher acuity residents because that is the population at this time. There are many in wheelchairs who need to be pushed by the aides. i originally called there and spoke to the director of the community [name removed]. She talked about the vibrant, young, active population they have there. I thought i had found my dream place for my Mom. When I stopped in unannounced one day I saw a completely different picture. I saw a very empty community. One activity was happening with 2 residents. Aides were complaining too.

I would tell others looking to not go to their memory care floor, they do not know how to handle the patients. It was a very poor fit for my loved one. They really needed to improve on communication with the family, the nursing staff did not read my loved ones profile.

The community is beautiful, nice spaces, nice apartments. The team was even great, until the false promises caught up to them. My family and I are tired of being led on by the community director and the sales director. They’ve been promising us things for over 6 months now and we’re now finding out these promises were fake, all in the hopes of getting and keeping our reservation.

Selected the Residence at Sunmer Street for my father’s assisted living. In 1 year, they increased his bill by over 50%. Bait & Switch tactics. They promised reasonable us reasonable increases yet here we are thousands more a month vs a year ago. In fact, they said that was what the other guys would do. Well guess what, it’s exactly what the Residence at Summer Street did and continues to do. Then random charges, that we were told were part of the Huge expense were added to the bill (laundry, medicine when he already gets presorted blister packs from pharmacy). Sadly, we wanted a long term care solution but they’ve effectively far exceeded our insurance and are quickly depleting our savings. We’re now searching for a better solution.

Too much money for the lack of care. Couldn’t even take vital signs or temperature. my mom's last final hours they couldn’t even provide comfort care measures even with hospice in place nursing staff leaves at 9 pm at night so loved ones are left with aids so therefore they wanted me to stay and give morphine every 4 hours. I pulled my mom out of there within one hour to get her cc measures. I couldn’t stand to see her suffer. Oh and my mom was eating baby food staff threw down a pb&j sandwich with chips and a cookie really??? They should be out of business

After a hospital stay, they acted like they didn't want my loved one to come back. Also no management stays past 5pm, period. Rooms are size of a shoe box. They are also not good at communicating, which goes to overseeing mother company upper management- attitude galore. My loved one was also being placed- during Meal times- with more advanced, non verbal, swallowing issues patients coughing spitting of food ect. He has the Dementia that makes him aware he's sick- so he was sitting there like this is going to me... no one on his level and they refused to move him.

I wouldn't choose this community, for my parents. It seems to be mostly vacant, there was hardly anyone around when I toured. I didn't have a sales person, I believe they said they were maintenance. It is new and looks good, however not much to do.

Our family was very mislead when it came to their capabilities of being able to handle our loved ones memory care. They were not able to meet the expectation's and they had no intention of being able to follow through with the promises they made us.

Facts: … Wonderful initially. … poor assistance and care services … hotdogs and beans on paper plates every Saturday. … Evicted an 81 year old bc I was a pain and complained … [name removed] is the director. She had my mother served with eviction papers … Staff turnover is constant … Intellectually stimulating activities? Bingo

I'm really not impressed with them at all. They ruined the last weeks of my husband's life. I wouldn't recommend them to a dog.

Our experience was with the memory care - we saw workers screaming at family members, the staff just need to communicate better with the families. Not a good experience for our family at all, just because you show them a care plan does not mean they are following it.

This is a community directly set up for independent living. My loved one went there for respite for assisted living. We set up a care plan, and it was not followed. There was no interaction, food, or medications given to my loved one. I ended up taking my loved one out of the community after a short stay due to my loved one not getting the care they needed. There was times I visited my loved one was in the same clothes on multiple visits.

My mother stayed there in November of 2020 and the care promised was not provided. Her belongings were never unpacked although I was told they were all hung on her walls. Her fridge was not cleaned in 4 months of living there. I found soiled underpants in her closet and under her bed. Her soiled lines were left for weeks after she was hospitalized and worst of all when she caught COVID while hospitalized they refused to let her back into the community and forced us to move her to the only skilled nursing center near by. She no longer walks because of this event. I could go on and on about the promises made to her and I but it is of no use. Just do not bring your parent here if they cannot fend for themselves. The staff turned over so often I should have realized there was a problem. The truth is not something they tell you here. the sales pitch is nice, the place looks great but...buyer beware...this is not a place for MOM.

Not a safe place if your loved one is a fall hazard. My mom fell numerous times and the staff didn't even review their safety procedures.

My mom is a resident in this assisted living facility, The Residence at Stafford. She is not in memory care. Unfortunately she gave up her home, most of her possessions to go there. Although they "advertise" residents are "free" to partake as they wish, that is a lie! They have these "managed care plans" residents MUST participate in, if they don't they are asked to leave. They also use this as a way to increase prices, if resident asks for help with something not in their "plan". My mom moved there for a little help, when SHE required it, not to live by their gestapo rules.

Not anything like what was advertised or discussed prior to my mother arriving. Been here 3 months and the care is horrendous. No nursing staff after 11 pm. Assistants don’t give nurses issues they encountered. Prescriptions orders from doctor have to be constantly checked. Sometimes meds don’t get to resident for 3 days. Food is Bad. Nice menu but really bad. If you parent needs assistance; this is NOT the place. Very disappointing.and very expensive for the non-care received.

If you want your loved one to die from them to over medicate them, then send them here. They almost killed my loved one and I had to move my loved out of the community. My loved one seemed to have dirty nails. The rooms seemed cleaned for my loved one though. The nurses were nice and the main administrative staff wasn't nice.

Not a great place. A lot of turn over the with staff. None of them seem to be happy, seems like the staff doesn't want to be there. There are so many better places to put your parents in.

This place is god-awful. Do not send your parents here if you care about them. They are left all day long with untrained and uninterested people. Unless you think tossing a balloon around is a viable activity or watching tv, they do nothing with these poor people. My mother never hurt herself before coming here, now she is sent - alone - to the hospital on a regular basis. "Falling" all the time. The communication with our family is abysmal. It's an extremely expensive place and they are put out if your family member doesn't conform to their rigid schedule and can't be cared for by their untrained staff. They will toss your parents out without even telling you until after it has happened.