Keystone Senior Management Services, Inc.

I don't even have the words to express what we experienced. The care my mother-in-law received was beyond what we thought possible. My mother-in-law was very difficult. Other professionals did not want to always deal with her. The staff sat LaValle place met her where she was at and always treated her with dignity and respect and I mean ALL staff, which includes, maintenance , food, clerical and medical personnel. We hit the lottery when we found LaValle Place

Beautiful place with an amazing staff. Always helpful. My mother loves the happy hour bands/musician. We would absolutely recommend this community to other families based on our experience

The experience was good. My sweet mother passed away there. They were very compassionate and accommodating with the hospice process. They kind of all became like family to us.

It was very homey and everyone was very friendly. I saw other places that were very impressive, opulent almost, but they didn't feel like home. Also, the apartments are really spacious, well appointed and most have balconies.

The food was top notch. Too many changes in nursing staff and/or short staffed. Sister is now at [facility removed] where PT is on site - more convenient. The food is very marginal compared to Keystone. The staff are top notch. They are always the same people. Keystone maybe used a pool of nursing staff. Pleasant experience except for nursing being inconsistent compared to where she is now. Also, there was no initial showing of things. She felt like she was dropped in a unit with no training. Not complaining, just think that aspect has room for improvement.

Responsive, caring and dynamic community. Staff that are second to none. I would absolutely recommend to others.

Keystone Place is a lovely facility. It does not smell like urine covered with cleaner, which many places do. Overall, outstanding staff. With the value for cost, the only ding here is that it's the most expensive in the area for small assisted living apartment.

Decided on Keystone. Mother has been there since [date removed] and absolutely loved it! So many activities to choose from, staff is kind and attentive from the nursing aids to the dining room staff and everyone in between. Facility is spotless!

They have an amazing and wonderful variety of activities!!! Artsong, ballroom dancing, bowling, outside bbq and musical performances, new minigolf, monthly themed activities where all residents participate, happy hour at pub every Friday before dinner, weekly field trips to wineries, museums, etc.

I feel like my parents receive excellent care in a place that truly makes me feel comfortable for them. The care is outstanding. The facility is beautiful and the residents are amazing, inclusive, and so kind.

My older brother, who suffered a stroke 5 years ago, fell and broke one of his hips earlier this year. After an emergency hip replacement and recovery time in the hospital, he moved to a rehab facility and then to a skilled nursing facility. He was improving throughout. He then moved to Keystone for assisted living. The staff was extremely friendly and helpful. Unfortunately, he had another fall. The staff immediately assisted him and determined he needed to go back to the hospital. Although he didn’t break anything this time, they kept him for several days. When he was released, the Keystone staff was very helpful in getting him settled back in his unit. The evening after, he complained of difficulty breathing and chest pain. Again, they quickly responded to get him taken back to the hospital. This time, his condition worsened and he ultimately passed away four later. The nursing staff, service staff, and administrative staff were all extremely helpful and caring during this time.

The staff here is absolutely the best! The atmosphere is homey. We’ve toured other facilities and they don’t even come close. The only thing is we wished there was a central gathering place. They have nice little seating areas down the hallways, but if a resident isn’t outgoing it makes it difficult for them to join in. Also, some of the activities are more geared towards residents without memory issues. Although they have independent living, so maybe they are trying to include all residents. Overall excellent place. Highly recommend.

Keystone Place is brand new. My mom is the only person to live in her apartment. The amount of space she has compared to Cedarhurst is twice as large. Her private balcony. Her own washer and dryer unit in her apartment. And so much more. And all this for [fee removed] less than the bug infested [community name removed] !!!

Staff is engaging, friendly and experienced. Employees are treated well and therefore the facility has low employee turnover.

It's a great place but it is so over the top expensive. I don't know how anyone can afford it for long and you really never know how long. Staff are great and the activities are fun.

Visited the facility and the staff and management was very welcoming and attentive. The facility was clean and the residents looked happy. The facility is located in a very nice area. I would recommend this community to anyone looking for a caring community.

The staff members at Keystone Commons are caring and friendly. The only reason I gave a 3 to the cleanliness was that the memory care unit needs attention with redoing the area and the rooms

Staff an the residents are all amazing. The food is great, but the meal times seem a little too close together. Activities are hard to rate as they had things shutdown for a couple of weeks due to Covid concerns. It is an expensive facility, but my mom loves it there! The staff is responsive. They also have resident ambassadors that meet the new residents and help get them involved with activities. It's been great for my mom. Everyone is so friendly. Handy man will come In and hang all the pictures for you. For attentive group.

We picked this community because of the closeness and cleanliness and friendly atmosphere. I would recommend to others.

Our loved one really enjoys the different activities Keystone Place at Forevergreen offers at for the residents especially bingo, scrabble, cards and the musical entertainment.